Ienergizer Gurugram is hiring For International Process - 200 Post

providing non-voice customer support to international clients through live chat and email, focusing on resolving inquiries and issues, maintaining customer satisfaction, and accurately documenting interactions in a Customer Relationship Management (CRM) system

Key Responsibilities

• Provide Chat Support:

  Handle real-time chat and email queries from international customers.

• Resolve Issues:

  Identify and resolve customer complaints and issues efficiently and professionally.

• Build Rapport:

  Establish sustainable relationships and trust with customers through effective communication.

• Documentation:

  Maintain accurate records of customer interactions in the CRM system.

• Escalate Issues:

  Collaborate with internal teams to escalate and resolve complex or unresolved problems.

• Stay Updated:

  Remain knowledgeable about product information and company policies to provide accurate support.

• Multitasking:

  Manage multiple chat conversations simultaneously.

• Quality Assurance:

  Adhere to quality guidelines to ensure a positive customer experience.

Required Skills & Qualifications

• Excellent Written Communication:

  Strong command of English and effective comprehension skills.

• Typing Speed:

  Proficient typing speed, often at least 25 words per minute.

• Technical Skills:

  Proficiency with live chat software and CRM systems.

• Problem-Solving:

  Strong analytical and problem-solving abilities.

• Customer Service:

  A high level of empathy, patience, and a positive demeanor.

• Multitasking & Time Management:

  Ability to handle multiple tasks and manage time effectively.

• Education:

  Typically, an undergraduate degree or equivalent, though some roles may hire freshers.

• Language Proficiency:

  Multilingual proficiency is often a plus.

Preferred Attributes

• Experience:

  Previous experience in customer support or specific experience in international chat is often preferred.

• Industry Knowledge:

  Understanding of the specific products or services being supported, such as eCommerce or technology.

• Flexibility:

  Willingness to work in night shifts or flexible hours, including weekends.

• Immediate Joiners:

  A preference for candidates who can start immediately.

Salary Upto 5 LPA (40,000 Monthly)

Walkin Interviews at Ienergizer Plot 512-513, Udyog Vihar Phase 3, Gurugram Haryana

Preferred Early Joiners

Contact Person :- Manish HR :- 9650930213, Sheetal:-

Thanks

Team HR Ienergizer