Summary: Seeking an experienced and proactive Team Lead to manage SAP Support & Operations for a key automotive client. The role involves leading a 22-member team, ensuring timely resolution of SAP issues (L1.5), maintaining SLAs, and managing client relationships and operational reporting. Key Responsibilities: Lead and mentor the SAP support team (22 members) with a focus on performance and development Oversee daily operations and ensure issue resolution within SLAs Act as a primary point of contact for the client, managing communication, governance, and billing coordination Prepare monthly performance reports and contribute to service improvement initiatives Requirements: Bachelors in IT/Computer Science 5–6 years of SAP support experience, including team leadership Strong SAP operations knowledge and client-facing experience Excellent communication and problem-solving skills Experience in the automotive/manufacturing sector preferred
Key Skills: • Node.js, TypeScript • SQL (Postgres), NoSQL (MongoDB/Cassandra) • Caching (Redis/Memcached) • Message buses (Kafka/RabbitMQ) • Docker, Kubernetes, CI/CD • Monitoring/observability (Prometheus, Grafana) • Security & performance tuning • Strong communication & customer interaction skills Responsibilities: • Design, develop & maintain scalable backend services • Optimize performance, security & reliability • Collaborate with cross-functional teams • Mentor juniors and contribute to best practices