13 Icloud Jobs

We are seeking a Mobile Testing Professional with extensive experience in Mobile App Testing Projects , specifically on the iOS platform . The ideal candidate will possess a good understanding and knowledge of Apple terminologies and services such as iCloud and Apple Services . You should also have a strong understanding of iOS platforms, OS market releases , and relevant domain knowledge in Retail sectors . The ability to draft test plans from scratch based on requirements and business discussions is essential. A good understanding of payments and transactions through mobile platforms is preferred. Key Responsibilities iOS Mobile App Testing : Lead and execute comprehensive testing for Mobi...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Role & responsibilities Experience in Mobile Testing for Mobile App Testing Projects. Especially in iOS platform Good understanding and knowledge of Apple terminologies and services such as iCloud, Apple Services. Good Understanding of iOS platforms, OS market releases & Domain knowledge in Retail sectors. Can draft test plans from the scratch based on the requirements provided and discussions with business teams. Good understanding of payments, transactions through mobile platform is preferred. Mandatory skills Mobile Apps Testing Functional Testing API Testing Work Location:- Mangalore / Bangalore / Hyderabad Will not consider gaps in their career / having some other non-IT experience Shar...

Role & responsibilities Experience in Mobile Testing for Mobile App Testing Projects. Especially in iOS platform Good understanding and knowledge of Apple terminologies and services such as iCloud, Apple Services. Good Understanding of iOS platforms, OS market releases & Domain knowledge in Retail sectors. Can draft test plans from the scratch based on the requirements provided and discussions with business teams. Good understanding of payments, transactions through mobile platform is preferred. Mandatory skills Mobile Apps Testing Functional Testing API Testing Work Location:- Mangalore / Bangalore / Hyderabad Will not consider gaps in their career / having some other non-IT experience Shar...