Job Title: International Patient Coordinator Job Type: Full-time Location: Kharghar, Navi Mumbai Job Summary: We are seeking a compassionate International Patient Coordinator to join our medical tourism company. The successful candidate will be responsible for serving and assisting international patients at different hospitals/hotels and coordinating with Hospitals/Surgeons. The ideal candidate will have excellent communication skills in English, be able to work independently and have a passion for helping others. Key Responsibilities: Help international patients and their families in availing medical treatment/surgery at our partner hospitals Ensure that patients receive the highest level of care and attention. Provide timely coordination between patient, hospital, hotel and internal team responsible for operations Communicate with international patients/families regarding appointments, care plans, financial, health and concierge resources available Manage patient expectations and ensure that they are satisfied with the services provided Maintain accurate and up-to-date records of all patient interactions Qualifications: Master’s degree in healthcare administration, business administration, or a related field with 1+ years of experience in healthcare administration, medical tourism, or a related field. Bachelor’s degree in healthcare administration, business administration, or a related field with 3+ years’ experience Excellent English communication skills, both written and verbal. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Passion for helping others. Job Type: Full-time Benefits: Cell phone reimbursement Commuter assistance Schedule: Day shift Supplemental Pay: Yearly bonus Location: Kharghar, Navi Mumbai, Maharashtra (Required) Work Location: In person
Job Summary We are looking for a Content Writer who will be responsible for conducting research and writing impressive and engaging content for blogs, social media, newsletter, website and online media. We’re looking for someone who will help us expand our digital footprint and drive more value through online content. The ideal candidate should have a proven track record of producing pieces that increase engagement and drive leads. This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. Job Responsibilities: Research industry-related topics (combining online sources, interviews and studies) Write clear marketing copy to promote our products/services Edit and proof-check content for websites, blogs and social media sites Submit work to editors for input and approval Conduct simple keyword research and use SEO guidelines to increase web traffic Promote content on social media Update website content as needed Skills: Graduate in Marketing, English, Journalism or related field Proven work experience as a Content Writer, Copywriter or similar role Knowledge of digital marketing tactics, including SEO, email marketing and web analytics Excellent writing and editing skills in English Hands-on experience with Content Management Systems (e.g. WordPress) Ability to meet deadlines Job Type: Full-time Responsibilities and Duties Research industry-related topics (combining online sources, interviews and studies) Write clear marketing copy to promote our products/services Edit and proof-check content for websites, blogs and social media sites Submit work to editors for input and approval Conduct simple keyword research and use SEO guidelines to increase web traffic Promote content on social media Update website content as needed Required Experience, Skills and Qualifications Graduate / Post Graduate in Marketing, English, Journalism or related field Proven work experience as a Content Writer, Copywriter or similar role Knowledge of digital marketing tactics, including SEO, email marketing and web analytics Excellent writing and editing skills in English Ability to meet deadlines Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Location: Kharghar, Navi Mumbai, Maharashtra (Required)
Job Description: Medical Tourism Operations Manager Position Title: Medical Tourism Operations Manager Location: Kharghar, Navi Mumbai Job Type: Full-Time, On-site Company Overview: IndiCure Health Tours is a leading facilitator of world-class medical travel to India, dedicated to providing seamless and compassionate healthcare journeys for international patients. We partner with India’s top hospitals and surgeons and a dedicated team to ensure exceptional patient outcomes and experiences. Position Summary: We are seeking a dynamic and experienced Medical Tourism Operations Manager to lead and optimize all aspects of our medical tourism service operations. This leadership role is responsible for ensuring a seamless, high-quality, and patient-centric experience for individuals traveling for medical care. The ideal candidate will possess strong operational expertise, exceptional interpersonal skills, a deep understanding of the healthcare and travel industries, and a proven ability to manage and motivate a team. Key Responsibilities: Operational Leadership & Management: Oversee and manage the end-to-end patient journey in India, from their arrival in India, medical treatment, post-treatment follow-up and return travel to their home country. Develop, implement, and refine operational policies, procedures, and best practices to enhance efficiency, quality, and patient satisfaction. Manage and optimize workflows for case management, appointment scheduling, travel logistics (flights, accommodation, local transport), medical visa assistance etc. Monitor key performance indicators (KPIs) related to patient satisfaction, operational efficiency, cost management, and turnaround times. Patient Experience & Care Coordination: Champion a patient-first culture, ensuring all interactions are empathetic, culturally sensitive, and professional. Oversee the coordination of medical consultations, treatment plans, and communication between patients, healthcare providers, and internal teams. Ensure patients receive comprehensive pre-travel information about their medical tour, including details about their airport pick-up, hospital, hotel details etc. Stakeholder & Partner Management: Build and maintain strong relationships with partner hospitals, clinics, physicians, travel agencies, hotels, and other service providers. Negotiate contracts and service level agreements with vendors and partners to ensure quality and cost-effectiveness. Collaborate with marketing and business development teams to cross-sell and expand service offerings. Team Leadership & Development: Lead, mentor, and develop a team of patient coordinators, and support staff. Foster a positive, collaborative, and high-performance work environment. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for the team. Ensure adequate staffing levels and efficient resource allocation. Financial & Budget Management: Monitor expenses, identify cost-saving opportunities, and ensure financial accountability within the operations team. Oversee patient billing and payment processes in coordination with the finance department. Qualifications & Experience: Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, Tourism & Hospitality, or a related field. Master's degree preferred. Minimum of 5-7 years of experience in operations management, with at least 2-3 years in a leadership role within the medical tourism, healthcare, or international patient services sector. Excellent leadership, team management, and interpersonal skills with the ability to motivate and inspire a team. Exceptional communication in English (written and verbal), negotiation, and presentation skills. Strong problem-solving, analytical, and decision-making abilities. Proficiency in CRM software and MS Office Suite. Ability to work effectively in a fast-paced, multicultural environment and manage multiple priorities simultaneously. High degree of professionalism, empathy, and a commitment to patient advocacy. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Required) Location: Kharghar, Navi Mumbai, Maharashtra (Preferred) Work Location: In person
Company Description IndiCure has been the most trusted name for Medical Tourism in India since 2010 due to our highly personalized and meticulous approach. We work exclusively with selected surgeons and hospitals in India that meet our stringent quality criteria, ensuring patients receive the best medical care and personalized attention. Patients from over 50 countries trust IndiCure for their medical treatments abroad, and we treat every patient as a member of the IndiCure family. Over the years, we have earned several accolades for our customer-centric approach. Role Overview The core of this job is to be the primary point of contact and support for international patients coming to India through IndiCure Health Tours. This is not a typical hospital-based role; it's a patient-interacting, position focused on coordinating and ensuring a seamless experience. Key Responsibilities To elaborate the job role, you will: Manage all patient communication: You are the main liaison for the international patients. This includes responding to emails, taking calls, and using various communication channels to answer questions and provide updates. You will be communicating with patients from different countries and cultures, so strong written and verbal communication skills are essential. Handle scheduling and logistics: You'll be responsible for booking and confirming appointments, surgeries, and follow-up visits with the partner hospitals and surgeons. This requires meticulous organization to manage multiple patient timelines and details simultaneously. Coordinate with medical teams: You will act as the bridge between the patient and the healthcare providers. This involves relaying patient information, medical histories, and specific needs to the doctors and hospital staff. You'll need to work closely with the hospital's dedicated international patient departments. Maintain patient records: You'll be responsible for keeping accurate and up-to-date patient details in CRM, which include medical history, treatment plans, and communication logs. Provide personalized support: Since IndiCure emphasizes a "family" approach, you'll be expected to go beyond basic administrative tasks. This can include addressing patient concerns, arranging local travel, or helping them with any inquiries to ensure they feel supported and comfortable throughout their medical journey. Required Skills & Qualifications The qualifications listed are crucial for success in this role: Strong Phone Etiquette and Communication skills: You'll be the face and voice of IndiCure. Your ability to communicate clearly, empathetically, and professionally is paramount to building trust with patients who are far from home. Knowledge of Medical Terminology: While you won't be providing medical advice, you must understand basic medical terms to effectively communicate between the patient and the medical team. Excellent organizational and multitasking abilities: You will likely be managing several patient cases at once, each with different timelines and requirements. The ability to prioritize, track details, and stay on top of multiple tasks is critical. Strong interpersonal skills: You'll be working closely with patients, their families, and a diverse team of medical professionals. A compassionate, patient, and professional demeanor is essential for handling sensitive situations and building effective working relationships. Previous healthcare experience (preferred): This would give you a foundational understanding of hospital operations and patient care processes, making the transition into this role smoother. Bachelor's degree (required): A foundational education in a relevant field is required for managing the complexities of this role. Job Type: Full-time Work Location: In person