Key Responsibilities Requirement Analysis : Collaborate with business units to gather and analyze requirements and document them clearly. System Integration : Work with cross-functional teams to define system integration needs, identifying dependencies and impacts. Documentation : Translate business needs into detailed functional and non-functional requirements. Risk Management : Manage risks and issues related to scope and requirements, ensuring timely resolution. Testing Support : Partner with offshore test teams to develop test scenarios and validate results before production rollout. Issue Classification : Clarify and address test findings, categorizing them as defects or change requests. Problem Investigation : Investigate reported issues, identify root causes, implement fixes or workarounds, and coordinate with vendors when required. Defect Management : Manage defects and change requests, prioritizing and planning resolutions with business units. Production Support : Provide Level 3 production support, resolving incidents, handling user queries, and processing change requests. Knowledge Maintenance : Maintain comprehensive and up-to-date knowledge of application features and processes to serve as a subject matter expert. Qualifications Education : Bachelors degree in Computer Science, Information Systems, or a related field. Experience : At least 7+ years in payment system implementations with expertise in business analysis methodologies. Banking experience is a must. Domain Knowledge : Strong understanding of Asia-Pacific payment systems (e.g., RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll, etc.). banking experience is a must Standards & Tools : Excellent knowledge of ISO20022 payment standards and SWIFT messages . Preferred Experience : Familiarity with TCS Bancs Payments product. Java/J2EE, Oracle DB, SQL, Unix/Linux, IBM WAS is a plus. Project Management : Knowledge of project management fundamentals and change management processes. Methodologies : Solid understanding of the SDLC and Agile methodologies. Skills : Strong analytical, troubleshooting, and problem-solving abilities. Communication : Excellent verbal and written communication, interpersonal, and negotiation skills. Work Ethic : Self-motivated, independent, and a collaborative team player with excellent time-management and organizational skills.
