IBELL TOOLS

Returns Co-ordinator – iBELL Tools (Aluva / Kochi) We are looking for a Returns Coordinator (Male) to lead and manage the entire product returns and dispatch operations. This role will oversee the supervisors responsible for e-commerce marketplace returns. The ideal candidate must have a technical background, preferably in electronics or power tools servicing, with strong leadership and coordination skills. Key Responsibilities: Oversee and manage the full returns flow from Amazon and Flipkart. Supervise and coordinate the work of returns supervisors. Ensure timely inspection, processing, and reporting of returned products. Coordinate technical evaluation of returned items and ensure proper classification (repair, resale, scrap). Approve and monitor repairs, replacements, or disposals in coordination with the service team. Maintain centralized records of all return entries, product conditions, and movement. Monitor inventory movements between warehouse, service center, and showroom. Prepare and submit regular reports to management on return trends, root causes, and process improvements. Work closely with Customer Service, Quality, Sales, and Logistics teams to resolve product return issues. Candidate Requirements: Education: Diploma/ITI or Degree in Electronics/Electrical/Mechanical Experience: 3–6 years in product servicing, returns handling, or operations coordination Preferred Industry: Power tools, Electronics, or Consumer Durable products Strong technical skills to understand and assess returned product conditions Proven experience in team handling or supervisor-level coordination Good communication, reporting, and leadership abilities Computer proficiency (Excel, Email, ERP software, reporting tools) 📧 Send your resume to: hr@ibelltools.com