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0 years

0 Lacs

Gurugram, Haryana, India

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SUMMARY: The IT System Administrator and Security Compliance Coordinator position incorporates system support and administration of the CargoWise One (C1) Application and Security Group Compliance functions within the C1 system. This position supports the Information Technology Department as well as Global Process Compliance, Human Resources, Accounting, Finance, Operations, and other departments. ESSENTIAL FUNCTIONS: Create and maintain security groups, monitoring/auditing activity as necessary, and manage membership assignment Train regional and local administrators on System Administration and other related topics Document system settings and changes as required, and monitor user training when applicable Maintain listing of approved global positions and related job descriptions User administration: Setup and Maintenance - Keep employee records up to date by processing employee status changes within C1 in a timely manner, including deactivation of terminated employees, creating new employee profiles, and revising rights as required Audit staff profiles and security groups and advise stakeholders of any changes Maintain HR information systems within C1 and compile reports as needed Set up Client and Agent Organizations: Configure Branch, Company and Agent setup and revision including change of address and branch mapping When managers are unavailable, ensures Organizations are entered as temporary Orgs Collaborate with local IT resources to assist in warehouse setup (location and package types), import products for warehouse and brokerage from legacy systems Import IATA rates and train local IT resources on how to import IATA rates Provide Vessel upload and data in conjunction with Master Data Management and integration Team members Provide Global HR with Go-Live implementation support related to staff records and system setup when onboarding countries Coordinate workflow and procedures between Global HR, Compliance and the IT department Update charge codes after approval is received and make Tax ID changes as needed including overriding settings and editing/distributing messages as needed C1 Incident Management: Review, troubleshoot and resolve C1 incidents, or escalate as appropriate. Assign a criticality to incidents and monitor open tickets Maintain update communication and confirm resolution with end users or CargoWise. Close incident after resolution is confirmed Compile feature requests based on incident information and submit change requests within C1 according to standard process Printers: Assist local IT resources in printer setup within the C1 application Manage printer assignment according to login groups Monitor customer service tasks queue for administration requests Provide support to end users whenever possible, or escalate to CargoWise Communicate changes to system end users when necessary Manage Process Controller Service for tasks and stop or restart as needed Provide Champion user and INTTRA setup for subsidiaries Assign Bank Accounts to General Ledger and confirm with International Finance Department, add Bank Accounts to Production environment Accounting Authority: Confirm authority setup as based on matrix. Work with the VP of Accounting Compliance for specific changes or issues. REQUIRED SKILLS: A solid understanding of the Freight Forwarding Industry, C1 Application and the Company's organizational structure and processes Exceptional written and verbal communication skills, and the ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Flexible and adaptable; Ability to work in ambiguous situations Organized with a natural inclination for planning strategy and tactics Problems solving approach, root cause identification skills, and critical thinking skills Strong working knowledge of Microsoft Office Suite and CargoWise One PREFERRED EXPERIENCE AND QUALIFICATIONS: Bachelors degree in a related field Freight Forwarding experience (advantageous) Experience as a system / software trainer (advantageous) ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 13kgs. Show more Show less

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3.0 - 5.0 years

0 Lacs

Ahmedabad, Gujarat

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1) Client Company : Freight Forwarding Company 2) Position : CS & Export Documentation-Manager 3) Experience Required: 3 - 5 Years 4) Salary Negotiable : 40000 - 60000 PM 5) Job Location : Ahmedabad, Gujarat 6) Job Description : - HANDLING OF TEAM AND WORK WITH THEM - co-ordinate with s/line for container booking, arrange container pick up - Arrange container ALLOTMENT from shipping line - filling online SI, ODEX VGM, FORM-13 - HANDOVER Shipping bill ON ODEX & MMD-3 - CO-ORDINATE WITH CUSTOMER, forwarder & CHA - all type of EXPORT OPERATION WORK - BOOKING FROM AIRLINE & IATA AGENT TO HANDOVER PROCEDURE - SHORT-OUT Issue WITH S/LINE, cha & transporter - Handling Nomination Shipment also. - Good communication skill in English Kashish(HR) 9879865134 Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Schedule: Day shift Work Location: In person

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Faridabad, Haryana, India

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Key Responsibilities Understand clients' travel requirements on call and note the same in Google form Propose a travel plan on call as per weather, budget, etc., and explain things to do in the destination (Training and support will be provided) Find hotels, activities, etc., as per clients' needs and prepare quotation on Google Sheet (Training and support will be provided) Share quotation with client and follow up on call to ultimately secure a conversion Seek client feedback after the tour About Company: State Express is a boutique travel agency based in South Delhi. We sell FIT packages and group tours to more than 20 destinations worldwide. You can check out the destinations on our website - www.segvtours.com. Our parent company, State Express is as an established inbound tour operator for India, Nepal, Bhutan, and Sri Lanka. Starting in 1981, we have grown in these forty years as one of the most trusted travel agencies in India, approved by the Department of Tourism, Government of India, and Member of IATO, OTOAI, ITTA, TAAI, TAFI, and IATA. Taking this legacy forward, we introduced State Express Global Voyages (Seg-V) in 2017. Seg-V specializes in international tours and we ensure that you Don't just see the world, but experience it! Show more Show less

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0 years

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Delhi, India

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Key Responsibilities Understand clients' travel requirements on call and note the same in Google form Propose a travel plan on call as per weather, budget, etc., and explain things to do in the destination (Training and support will be provided) Find hotels, activities, etc., as per clients' needs and prepare quotation on Google Sheet (Training and support will be provided) Share quotation with client and follow up on call to ultimately secure a conversion Seek client feedback after the tour About Company: State Express is a boutique travel agency based in South Delhi. We sell FIT packages and group tours to more than 20 destinations worldwide. You can check out the destinations on our website - www.segvtours.com. Our parent company, State Express is as an established inbound tour operator for India, Nepal, Bhutan, and Sri Lanka. Starting in 1981, we have grown in these forty years as one of the most trusted travel agencies in India, approved by the Department of Tourism, Government of India, and Member of IATO, OTOAI, ITTA, TAAI, TAFI, and IATA. Taking this legacy forward, we introduced State Express Global Voyages (Seg-V) in 2017. Seg-V specializes in international tours and we ensure that you Don't just see the world, but experience it! Show more Show less

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1.0 years

0 Lacs

Delhi, India

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Samriddhi Tours and Travels is a leading IATA-certified travel agency offering tailor-made travel solutions across domestic and international sectors. We are committed to service excellence, operational efficiency, and customer satisfaction. Key Responsibilities Handle day-to-day accounting operations, including invoicing, billing, payments, and reconciliation. Prepare and maintain accurate financial records, ledgers, and statements. Manage accounts receivable and payable entries. Ensure timely and accurate GST filings and TDS compliance. Coordinate with vendors, clients, and internal teams for payment follow-ups. Assist in preparing financial reports and supporting audits. Maintain records in accounting software and Excel sheets. Support budgeting and expense tracking. Requirements Minimum 1 year of experience in an accounting or finance role. Strong knowledge of Excel (VLOOKUP, Pivot Tables, etc.) Experience using any accounting software (e.g., Tally, Zoho Books, Busy, QuickBooks, etc.) Attention to detail and ability to meet deadlines. Good communication and coordination skills. Prior experience in the travel industry will be an added advantage. Preferred Qualifications Bachelor’s degree in Commerce, Finance, or a related field. Knowledge of GST, TDS, and other statutory compliance. Familiarity with travel accounting practices (preferred, not mandatory). What We Offer A dynamic and growing work environment. Learning opportunities within the travel and tourism sector. Competitive salary and performance-based incentives. About Company: At Samriddhi Tours and Travels, we specialize in providing seamless travel solutions for both corporate and leisure clients. With a focus on customer satisfaction, we offer a range of services including flight bookings, hotel reservations, customized holiday packages, and corporate travel management. Our self-booking tool makes it easy for clients to plan and book their travel, ensuring convenience and efficiency. Backed by a dedicated team and a passion for creating memorable travel experiences, we aim to deliver value, personalized service, and expertise in every journey. Whether you're planning a business trip or a family vacation, trust Samriddhi to make your travel smooth and hassle-free. Show more Show less

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Gurgaon, Haryana, India

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Key Responsibilities Understand clients' travel requirements on call and note the same in Google form Propose a travel plan on call as per weather, budget, etc., and explain things to do in the destination (Training and support will be provided) Find hotels, activities, etc., as per clients' needs and prepare quotation on Google Sheet (Training and support will be provided) Share quotation with client and follow up on call to ultimately secure a conversion Seek client feedback after the tour About Company: State Express is a boutique travel agency based in South Delhi. We sell FIT packages and group tours to more than 20 destinations worldwide. You can check out the destinations on our website - www.segvtours.com. Our parent company, State Express is as an established inbound tour operator for India, Nepal, Bhutan, and Sri Lanka. Starting in 1981, we have grown in these forty years as one of the most trusted travel agencies in India, approved by the Department of Tourism, Government of India, and Member of IATO, OTOAI, ITTA, TAAI, TAFI, and IATA. Taking this legacy forward, we introduced State Express Global Voyages (Seg-V) in 2017. Seg-V specializes in international tours and we ensure that you Don't just see the world, but experience it! Show more Show less

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Noida, Uttar Pradesh, India

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Key Responsibilities Understand clients' travel requirements on call and note the same in Google form Propose a travel plan on call as per weather, budget, etc., and explain things to do in the destination (Training and support will be provided) Find hotels, activities, etc., as per clients' needs and prepare quotation on Google Sheet (Training and support will be provided) Share quotation with client and follow up on call to ultimately secure a conversion Seek client feedback after the tour About Company: State Express is a boutique travel agency based in South Delhi. We sell FIT packages and group tours to more than 20 destinations worldwide. You can check out the destinations on our website - www.segvtours.com. Our parent company, State Express is as an established inbound tour operator for India, Nepal, Bhutan, and Sri Lanka. Starting in 1981, we have grown in these forty years as one of the most trusted travel agencies in India, approved by the Department of Tourism, Government of India, and Member of IATO, OTOAI, ITTA, TAAI, TAFI, and IATA. Taking this legacy forward, we introduced State Express Global Voyages (Seg-V) in 2017. Seg-V specializes in international tours and we ensure that you Don't just see the world, but experience it! Show more Show less

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0 years

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Sadar, Uttar Pradesh, India

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Key Responsibilities Understand clients' travel requirements on call and note the same in Google form Propose a travel plan on call as per weather, budget, etc., and explain things to do in the destination (Training and support will be provided) Find hotels, activities, etc., as per clients' needs and prepare quotation on Google Sheet (Training and support will be provided) Share quotation with client and follow up on call to ultimately secure a conversion Seek client feedback after the tour About Company: State Express is a boutique travel agency based in South Delhi. We sell FIT packages and group tours to more than 20 destinations worldwide. You can check out the destinations on our website - www.segvtours.com. Our parent company, State Express is as an established inbound tour operator for India, Nepal, Bhutan, and Sri Lanka. Starting in 1981, we have grown in these forty years as one of the most trusted travel agencies in India, approved by the Department of Tourism, Government of India, and Member of IATO, OTOAI, ITTA, TAAI, TAFI, and IATA. Taking this legacy forward, we introduced State Express Global Voyages (Seg-V) in 2017. Seg-V specializes in international tours and we ensure that you Don't just see the world, but experience it! Show more Show less

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0.0 - 3.0 years

2 - 4 Lacs

Mumbai

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Associate/Sr. Associate Full-time Company Description About The Role working knowledge on Farefiling/ PRA/ CRA/ GDS/ Amadeus/Galileo platform will be an added advantage. Experience in booking reservations, cancellation of reservations, fare calculations will be added advantage. Candidate with IATA course/certification will be preferred. Candidate should be able to maintain the highest level of quality and achieving team targets as per the process specifications. IATA Freshers can apply. Experience in travel background of minimum 1 years will be added advantage Candidate should be comfortable with rotational shift including night shifts Walk in for an interview between Monday to Friday at 12.00 pm to 4.00 pm at WNS,Gate no 2,Plant 5, Vikhroli west Qualifications Any Graduate and Under Graduate Additional Information Night Shifts/Rotational Shifts Cookies Settings

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0 years

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Mumbai Metropolitan Region

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Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Delivery excellence and consistency Client engagementContinuous improvement IATA/Airline Diploma holderExperience in Passenger Revenue Accounting Process and Tool (Minimum – 5 yrs.) especially SiraxUnderstanding and knowledge on all Processes Passenger Revenue Accounting with specialization in InterlineTo understand and find solutions for complex tasksTo coordinate and cooperate with stakeholders on all business levels. To understand and make sense of processes and change them in order to work smarter.To be analytical and result orientedTo be an excellent communicator, open minded and service minded.To be able to educate and present solution Qualifications Graduate Show more Show less

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2.0 - 7.0 years

1 - 5 Lacs

Mumbai

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Excellent Sabre, Amadeus and NDC knowledge Strong knowledge of world geography and airlines Understanding of airline alliances, routing, hub cities, partners airlines Ability to create multicity logical routing Construct fares keeping the complex route in mind Good understanding of codeshare, plating carriers, fare family. Excellent NDC pricing and ticketing knowledge Decision to opt for GDS/NDC basis Airline/routes Strong written communication skills for email interaction IRD - Find lower fare on a ticketed PNR keeping the Cabin, Fare type, baggage, seat preference same from old ticket. Strong comprehension skills to understand passenger query and respond Preferred with IATA/Travel Diploma Min 2 years of Experience in Complex GDS Ready to work 24/7 shift environment

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0 years

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Noida, Uttar Pradesh, India

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Hello, FCM is one of the world’s largest travel management companies, recognized as a trusted partner for both national and multinational organizations. With a 24/7 presence in 97 countries, FCM utilizes flexible technology to anticipate and meet client needs. Our team of experts provides in-depth local knowledge while prioritizing duty of care to deliver a personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market rates, unique added-value benefits, and exclusive solutions. A leader in travel technology, FCM develops proprietary client solutions and offers specialized services through FCM Consulting and FCM Meetings & Events. Job Purpose: We are seeking a skilled Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for the design, development, and implementation of Salesforce solutions, including custom applications and integrations. You will work closely with business stakeholders to understand their requirements and translate them into technical solutions that drive business value. Key Responsibilities : Assist clients in finding best International and Domestic travel deals as per their needs. Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel. Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals. Follow SLA assigned. Monitor and sort global distribution system (GDS) queues to maintain quality. Stay educated on airline rules, regulations, and current affairs. Assist interoffice departments to fulfil client requirement like (MIS) Assist finance for recovering debt from client. Educational Qualification: Graduate with IATA Certification' Experience: Good hands on CRS (Amadeus) Understanding of the travel industry and the norms related to Visas and Passport Good communication skills Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing Must be hands on with working out International Fares and routings and Visa processing Knowledge. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure and a highly competitive salary Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We value you... Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you. Who We Are... Since our beginning, our vision has always been to open up the world for those who want to see. As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties). We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. Irreverence. Ownership. Egalitarianism Show more Show less

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0 years

0 - 0 Lacs

India

On-site

Job Summary: We are seeking a detail-oriented and customer-focused Online Travel Agent specializing in airline ticketing .The successful candidate will be responsible for assisting clientswith booking flights, handling inquiries in social media, managing reservations, collecting payments through payment links, Issuing or re-issuing tickets, and providing expert travel advice. This role requires excellent communication skills in English & Arabic, knowledge of airline reservation systems (GDS), and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Assist clients in booking airline tickets through online platforms and reservation systems Monitor frequently and take actions from “PNR Before Payment” in the backend system, and make an Excel record every day. Handle customer inquiries via calls and chats, ensuring prompt and accurate responses. Provide exceptional customer service and resolve any issues or complaints effectively. If requested by passengers, provide expert advice on flight options, routes, and travel itineraries. Process payment links and collect payments to issue or re-issue tickets in a timely manner. Monitor and manage flight schedules, including delays and cancellations, in GDS and communicate changes to clients. Ensure compliance with airline policies and regulations. Manage and update reservations, including changes, cancellations, and reissuances through GDS and airline portals. Stay updated on airline promotions, fare changes, and industry trends. Collaborate with the main office, mid-office, and customer care members to ensure a seamless booking experience for clients. Experience: Strong fluency in Arabic & English language Diploma in IATA or equivalent. a degree in Travel and Tourism or a related field is preferred. Proven experience as an online or direct customer-handled agent in airline ticketing. Proficiency in using airline Global Distribution Systems (e.g., Amadeus, Sabre, Galileo). Strong knowledge of airline routes, fare rules, and ticketing procedures. Excellent communication and customer service skills. Ability to multitask and work efficiently under pressure. Strong attention to detail and accuracy. Proficient in using Microsoft Office Suite and other relevant software. Ability to work flexible hours, including early mornings, afternoons, nights, and weekends if required. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Schedule: Day shift Monday to Friday Night shift Rotational shift Weekend availability Work Location: In person Application Deadline: 08/06/2025 Expected Start Date: 09/06/2025

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40.0 years

0 Lacs

Goa, India

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For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose As a Senior Manager - Business Operations, you will be reponsible for implementing and monitoring multiple business processes to ensure they are completed in a quality, efficient and timely manner to achieve SLA's. you will also be respoisble for ensuring operations within the budgeted cost, highlight cost overrun proactively and plan for cost overrun prevention. Duties and Responsibilities: Ensure that all process, e.g. Flown revenue, Sales liability, Interline billing, etc are accounted for accurately and in a timely manner, and reflect the correct values in the monthly Financial Statement Identify the other Revenue leakage areas in the Revenue Accounting processes and ensure that corrective action based on type of discrepancy is taken so that the revenue of the company is protected Perform completeness and integrity checks in revenue accounting system and liaise with the other teams internally to ensure that the closing disciplines and monthly deadlines are met Identify the revenue process related discrepancies/reporting issues and ensure that they are escalated at the level as outlined in the control frame work Liaise with clients and other revenue accounting teams in Accelya to resolve discrepancies with fare circulars and customer deals to ensure continuity, clarity and completeness Monitor the system changes through upgrade documents and information received to ensure that Standard Operating Procedures and Work Instructions are updated in line with the new system functionalities and/or enhancements to existing functions. This involves assessing the impact of system changes to see if they can be implemented to improve the existing processes and bring efficiency Coordinate with the Quality Assurance Team to develop and implement quality management framework. Ensure compliance to regular process audits. Ensure quality feedback is taken into account and the issues are not repetitive at the user level. Knowledge, Experience & Skills: Proven work experience as a team leader or supervisor. Good excel skills. Hands-on experience implementing business processes. In-depth knowledge of the process/module handled of a product. Documentation and Review of the process Bachelor's degree What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

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6.0 - 8.0 years

3 - 6 Lacs

Calcutta

On-site

Operating Company: Nobel Biocare Location: Calcutta,West Bengal,IN Date Posted: June 4, 2025 Req Number: R5023048 Job Description: Transports materials for delivery orders to customer sites as needed. Responsible for enforcement of transportation agreements & services, export controls and containment of domestic and int'l freight expenses. Maintains trade compliance and performs a wide variety of planning, scheduling, coordinating and reporting tasks in support of the manufacturing workflow. Coordinates and monitors workflow, assisting in scheduling and prioritizing activities in assigned logistic area. Maintains compliance with ISO 9000, IATA, OSHA, DOT, FAA, and FDA Guidelines. Performs customer service function by coordinating and interacting with internal and external customers to resolve shipping issues. May specialize in shipment of dangerous/hazardous goods. Job Requirements: Responsibilities Responsible for daily operations of all 3 WHS for Envista. Planning and forecasting with customer service to ensure optimum stock availability. Coordination with third parties like Freight Forwarders, Courier Vendors and Custom Clearing Agents (CHA) for timely clearance of inward goods. Ensure timely GRN posting. Maintain a good control in warehouse to ensure stocks are stored as per company norms. Coordinate with customer service to ensure orders are fulfilled post booking of the same by customer service in terms of pick and pack and timely dispatches. Follow up with courier companies/delivery boy to ensure timely delivery of goods. Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods. Review daily inventory report and coordinate delivery/return schedule with sales team and customer service. Ensures that 100% of received inventory and returned inventory matches with shipping documents. Conduct periodic stock audits and ensuring nil deviation between physical stock and system data. Manage All India warehouse (Panvel, Delhi & Chennai). Allocating and managing staff according to changing needs and business requirements. Adherence to requisite reporting and data entry norms. Implementing health and safety procedures (HSE norms). Track complaints from external customers and review on monthly basis. Maintain a monthly Bowlers/ KPI’s for Logistics. Desired work experience, education & skills Must be proficient in MS Excel & SAP. Knowledge of Import-Export Management will be added advantage. Must have the experience in WHS Operations/ Logistics in Pharma/ medical devices for 6-8 years. Must be a Graduate. Postgraduate in Operations will be added advantage. GWP knowledge and Competent Person experience in previous position desired. Other desired skills : Good communication skills Must be an advance user of MS Office Teamwork and collaboration High commitment, initiative, flexibility, and openness to innovation Self-motivation and perseverance High sense of responsibility and quality as well as customer orientated. Result orientated. High level of agility and ability to manage internal & external stakeholders. Operating Company: Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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40.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

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For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose - As a Senior Architect you will define, develop and help deliver Accelya’s technology roadmap. With a focus on automation, orchestration and transparency – it is the role of Accelya’s IT Transformation team to bring Accelya to the forefront of infrastructure development. What will you do? Design and optimize Accelya’s networks. Build robust and resilient networks that will carry us into the future considering scalability, security and performance. Familiar with both traditional on prem architectures along with software and cloud-based solutions Cloud Integration and Strategy As with many enterprises Accelya is progressing on a cloud migration journey which requires deep knowledge and expertise with various cloud strategies, best practices, providers and technologies. Security & Compliance Ensuring latest best practices in the areas of network security, data privacy and protection are architected into the foundation of Accelya’s network fabric. Monitoring and Troubleshooting Architecting and engineering sufficient telemetry into the network to ensure that Accelya is proactive in any issues that may be occurring. In the event that issues occur being the point of escalation for timely and effective resolution. Collaboration As the network is the foundation of our corporate and customer facing systems this role will work closely with other internal and external partners. What do you need to know? Cloud Related Skills Deep level expertise with AWS, Azure and GCP networking components and their integration with corporate networks. Expertise with network virtualization in on premise and cloud environments along with facilitation of containerization and micro service-based deployments. Cloud based security implementations and related integration to various cloud-based security platforms. Knowledge to Administer systems and servers related to LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, computers, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users Knowledge of the infrastructure (hardware, client devices, operating systems, directory services, importance of systems redundancy etc.) Good technical understanding of Desktop OS, Server OS, Remote Working methods and their relationships with other systems Knowledge of all areas of IT Infrastructure outside of immediate area of specialization (Networking) to an intermediate level (Desktop OS, Windows OS, Client Systems, Directory Systems CCNA/CCIE certified is highly beneficial Bachelor’s degree in IT, Computer Science, Computer Engineering or equivalent work experience required About Accelya Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale. The company´s market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide. For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

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40.0 years

0 Lacs

Pune/Pimpri-Chinchwad Area

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For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities Manage all installed systems and infrastructure, including installation, configuration, testing, and maintenance of Linux-based operating systems. Troubleshoot, tune, upgrade, and monitor RedHat and CentOS systems, ensuring system health and performance. Perform OS upgrades for RedHat and CentOS platforms. Mitigate vulnerabilities related to the Linux OS within defined timeframes. Manage user accounts, create, delete, and modify user permissions, and configure/manage LVM, Apache, Samba, and NFS. Ensure system hardening and compliance with CIS standards. Provide support during IT audits and deliver required evidence to auditors. Enforce operating system policies to ensure security, integrity, and efficiency of system resources, applications, and operations. Support datacenter activities, including hardware break-fix coordination with OEM vendors. Address IT operations tickets and incidents in compliance with defined SLAs. Qualifications And Requirements Certifications: Red Hat Certified Engineer (RHCE) required. AWS certification is a plus. ITIL certification preferred. Technical Skills: Proven working experience as a Linux Administrator in a large-scale environment. Experience with RedHat and CentOS platforms. Proficiency in managing LVM, Apache, Samba, and NFS. Strong understanding of security hardening techniques (CIS standards). Basic scripting knowledge (e.g., Bash, Python). Experience: 5-6 years of experience in Linux system administration, supporting large and complex environments. Hands-on experience with OS patching, upgrades, and vulnerability management. Experience with cloud platforms such as AWS. Familiarity with Virtualization Platform such as VMware. Education: Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related field. Other Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with ITIL processes such as Incident, Change, and Problem Management. Additional Information The role requires flexibility to work in 24x7 shifts. The candidate must be able to support datacenter operations and address hardware break-fix issues. This is a challenging and dynamic role that offers an opportunity to work with cutting-edge Linux technologies and environments. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! Show more Show less

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1.0 - 6.0 years

2 - 5 Lacs

Faridabad, Gurugram, Delhi / NCR

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- Salary Upto 34,000 in hand + incentives - 6 months GDS Amadeus experience is mandatory - Excellent communication - 5 Days working - Rotational shifts and week-offs - Both side Transport - Gurgaon Call or whatsapp Imaad @ 91036 13849

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7.0 years

0 Lacs

Delhi, India

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Reporting to the Senior Operations Manager, the Operations Manager thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You are very analytical, structured, and detail-oriented with a sharp focus on building scalable operations within complex cross-functional environments. In the Operations Manager role, you’ll work directly with Operations leadership and product partners on strategic identification and prioritization of opportunities that will ensure we achieve our aims of contact deflection, efficient processing and customer experience excellence. The Operations Team Works At The Intersection Of The Most Important Issues Facing The Global Operations & Service Team. The Operations Team Works Closely With Senior Leadership And Cross-functionally, Shaping And Driving Strategic, Operational, And Organizational Improvements Across The Team Such As Alignment to Global Service strategy and implementation of change, which embraces localisation Being the critical interface with R&D (product, engineering) to ensure tech approach to self-serve and post booking travel support experience Collaboration with front, mid, back office teams to drive the true TMC experience for customers Driving customer insights to deliver improvements in quality, learning and product roadmap Ownership of agent tooling to establish a world class consultant and customer experience Consultant and Agent advocate and champion What You’ll Do Being the critical interface for the support product feedback received by the operational and service teams, owning the process of triaging, impact assessment and prioritisation towards our R&D teams (product, engineering) Representing the Service team of consultants along with the Operational team of agents to support the product teams with regular Product improvement prioritization and working with the change management team to implement confirmed product roadmaps into operational success amongst our consultant population Using sound logic to select and prioritize service improvement opportunities based on issue volume, users impacted, revenue impact, and other relevant metrics Program as well as project management will form a key part of the role and this may include; supporting with the onboarding of acquisitions, managing new supply processes related to our inventory sources or working with third party support teams Acting as a trusted partner for the Service leadership team. Being successful in the role you manage, analyze, understand and deliver according to well defined objectives and executing according to a well defined plan. The role requires to be hyper focussed on delivering the key responsibilities, further developments are clearly planned and prioritized Build a long term process which includes project and task boards, monthly team meetings, quarterly prioritization with IT, Data, Security, Finance, CS, Product and Service Working with our Business Process Analysts you will manage processes, identifying measurable improvement opportunities as well as understanding the success of any new processes which have been operationalised Transforming our multi-system support tooling into a one view agent desktop (TX 2.0) and organizing high adoption and functionality of the tool What We’re Looking For 7+ Years in TMC/BT Operations Management role covering all supplier products i.e air, rail, car and hotel 5+ Years proven GDS experience to expert level IATA accreditation (WWAFT / VAII / BA2) Strong organizational skills to manage multiple concurrent projects with varied stakeholders Strong ability to clearly develop and document processes Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute Excellent communication skills and strong emotional intelligence Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo Ability to strategize and execute on a global scale, whilst incorporating localised nuances Creative, solutions-driven person who acts independently whilst keeping your team(s) aligned Prioritization legend, understand when and how to say no, or later Knowledge of, and familiarity with, CRM applications (e.g. Salesforce, ZenDesk, etc) Customer-Centric: The customer is at the forefront of everything we do - you must live and breathe customer support and promote high customer engagement through all interactions Ability to work independently and effectively as part of a team Business analytics - Data driven with the ability to apply and use data analytics to gain deeper, real-time insights into performance and trends Results driven and proactive with ability to own and execute area of responsibility with excellence Technically proficient with travel systems and third party supplier platforms and tools Demonstrated ability to make effective use of available resources to complete tasks to agreed timelines Leading by example at all times Solid business acumen Show more Show less

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0 years

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Guindy, Tamil Nadu, India

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We are hiring Ticketing Executive - IATA/GDS for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: gds systems,gds,travel planning,communication skills,knowledge of travel trends,reservations and cancellations handling,client communication,adaptability,iata,routing,routing knowledge,travel & tourism,mis,domestic and international travel reservations,domestic travel management,client management,problem solving,travel itinerary creation,visa processing,time management,visa processing knowledge,customer service,management,travel management systems,excellent communication,travel booking,itinerary planning,amadeus gds,routings,international travel management,reservations management,domestic travel bookings,travel,amadeus,customer-oriented,attention to detail,communication,transfer coordination,international travel bookings,problem-solving skills,travel consultant,customer communication,travel bookings,domestic and international reservations,international fares,problem-solving,it,customer-oriented approach Show more Show less

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0 years

0 Lacs

Guindy, Tamil Nadu, India

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We are hiring Inside Sales Executive for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Inside Sales Executive in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: international travel management,visa processing,communication skills,routing,amadeus,travel booking,booking management,customer-oriented,gds systems,reservations and cancellations handling,mis,customer-oriented approach,problem-solving skills,travel bookings,domestic travel bookings,time management,knowledge of travel trends,domestic travel management,amadeus gds,visa processing knowledge,customer service,problem solving,travel,customer communication,transfer coordination,attention to detail,detail-oriented,inside sales,it,international travel bookings,itinerary planning,management,travel management systems,communication,travel planning,domestic and international reservations,routings,international fares,travel itinerary creation,excellent communication,domestic and international travel reservations,travel & tourism,problem-solving,client communication,gds,adaptability,routing knowledge,domestic travel,client management,reservations management,international travel Show more Show less

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0 years

0 Lacs

Guindy, Tamil Nadu, India

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We are hiring Travel Consultant for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: amadeus,routing knowledge,domestic travel management,amadeus gds,routings,client management,travel booking,problem solving,gds systems,mis,transfer coordination,routing,customer-oriented approach,problem-solving,visa processing,international travel management,time management,travel & tourism,international travel bookings,reservations management,knowledge of travel trends,adaptability,customer-oriented,international fares,domestic travel bookings,communication,customer communication,travel bookings,reservations and cancellations handling,communication skills,travel,attention to detail,client communication,domestic and international travel reservations,travel management systems,itinerary planning,visa processing knowledge,travel planning,domestic and international reservations,customer service,travel itinerary creation,gds,it,problem-solving skills,excellent communication,management Show more Show less

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0 years

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Gurugram, Haryana, India

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SUMMARY: The IT System Administrator and Security Compliance Coordinator position incorporates system support and administration of the CargoWise One (C1) Application and Security Group Compliance functions within the C1 system. This position supports the Information Technology Department as well as Global Process Compliance, Human Resources, Accounting, Finance, Operations, and other departments. ESSENTIAL FUNCTIONS: Create and maintain security groups, monitoring/auditing activity as necessary, and manage membership assignment Train regional and local administrators on System Administration and other related topics Document system settings and changes as required, and monitor user training when applicable Maintain listing of approved global positions and related job descriptions User administration: Setup and Maintenance - Keep employee records up to date by processing employee status changes within C1 in a timely manner, including deactivation of terminated employees, creating new employee profiles, and revising rights as required Audit staff profiles and security groups and advise stakeholders of any changes Maintain HR information systems within C1 and compile reports as needed Set up Client and Agent Organizations: Configure Branch, Company and Agent setup and revision including change of address and branch mapping When managers are unavailable, ensures Organizations are entered as temporary Orgs Collaborate with local IT resources to assist in warehouse setup (location and package types), import products for warehouse and brokerage from legacy systems Import IATA rates and train local IT resources on how to import IATA rates Provide Vessel upload and data in conjunction with Master Data Management and integration Team members Provide Global HR with Go-Live implementation support related to staff records and system setup when onboarding countries Coordinate workflow and procedures between Global HR, Compliance and the IT department Update charge codes after approval is received and make Tax ID changes as needed including overriding settings and editing/distributing messages as needed C1 Incident Management: Review, troubleshoot and resolve C1 incidents, or escalate as appropriate. Assign a criticality to incidents and monitor open tickets Maintain update communication and confirm resolution with end users or CargoWise. Close incident after resolution is confirmed Compile feature requests based on incident information and submit change requests within C1 according to standard process Printers: Assist local IT resources in printer setup within the C1 application Manage printer assignment according to login groups Monitor customer service tasks queue for administration requests Provide support to end users whenever possible, or escalate to CargoWise Communicate changes to system end users when necessary Manage Process Controller Service for tasks and stop or restart as needed Provide Champion user and INTTRA setup for subsidiaries Assign Bank Accounts to General Ledger and confirm with International Finance Department, add Bank Accounts to Production environment Accounting Authority: Confirm authority setup as based on matrix. Work with the VP of Accounting Compliance for specific changes or issues. REQUIRED SKILLS: A solid understanding of the Freight Forwarding Industry, C1 Application and the Company's organizational structure and processes Exceptional written and verbal communication skills, and the ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Flexible and adaptable; Ability to work in ambiguous situations Organized with a natural inclination for planning strategy and tactics Problems solving approach, root cause identification skills, and critical thinking skills Strong working knowledge of Microsoft Office Suite and CargoWise One PREFERRED EXPERIENCE AND QUALIFICATIONS: Bachelors degree in a related field Freight Forwarding experience (advantageous) Experience as a system / software trainer (advantageous) ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 13kgs. Show more Show less

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