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20.0 years
0 Lacs
Delhi, India
On-site
As an E-commerce Manager at Kalaakrityan you will have the exciting opportunity to lead our online sales strategy and drive growth for our travel and adventure products. Your role will involve collaborating with cross-functional teams, managing a dynamic group of individuals, and implementing innovative strategies to enhance our digital presence. Key Responsibilities Develop and execute an e-commerce strategy to drive sales and increase conversion rates. Collaborate with marketing and product teams to create compelling online campaigns and promotions. Manage the day-to-day operations of our e-commerce platform, ensuring a seamless shopping experience for customers. Analyze sales data and trends to identify opportunities for growth and optimization. Lead a team of e-commerce specialists, providing guidance and support to achieve business goals. Implement best practices for SEO, SEM, and email marketing to improve online visibility and customer engagement. Stay up-to-date on industry trends and technologies, constantly seeking ways to innovate and improve the online shopping experience for our customers. If you are a results-driven individual with a passion for travel and a strong background in e-commerce management, we want to hear from you. Join us at and help us take our online sales to new heights! About Company: Traavel Bug is one of the Leading IATA Accredited OTOAI agencies which is managed by a team of young professionals with experience in the travel industry of more than 20 years. Our commitment and customer-centricity allow us to better understand and cater to customers' diverse needs and wants and deliver consistently. Our core activities include - Corporate travel, leisure travel, air ticketing, tour packages at low and reasonable costs for preferred destinations; Inbound tourism, Conferences and incentives management, and foreign exchange to name a few
Posted 1 month ago
0.0 - 5.0 years
1 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
About the Role: As an International Customer Service Consultant at Client based in the Gurgaon office, you will be responsible for assisting premium & International customers. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through our client platform various international platforms and other meta-search engine For More Details Please connect with our recruitment team : 7678572840 Role & responsibilities: Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls. Customized Travel and Accommodation Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of our client portal. Feedback Collection and Analysis: Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Preferred candidate profile: Experience: At least 1-10 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification: HS or Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency: Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity: Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility: Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail: High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus: A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.
Posted 1 month ago
15.0 - 20.0 years
10 - 14 Lacs
Gurugram
Work from Office
Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Aviation IT Solutions Good to have skills : Business AnalysisMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a skilled and detail-oriented Business Analyst with proven functional knowledge in the airline industry to support and drive several technology transformation projects. The ideal candidate will act as the bridge between business stakeholders and technology teams, ensuring that requirements are accurately gathered, analyzed, and translated into actionable solutions. Roles & Responsibilities:- Must have experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing- Good to have additional skill experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alta Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation- Collaborate with business stakeholders, IT teams, and third-party vendors to gather, document, and analyze business requirements- Translate business requirements into functional specifications and user stories. Walkthrough of tests cases and functionality demo to the business- Facilitate workshops, interviews, and stakeholder meetings to capture project goals and pain points- Leverage functional knowledge of airline operations (e.g., reservations, ticketing, departure control systems, loyalty programs, etc.) to ensure alignment with industry best practices- Design test cases for entire application and build RTM for the requirements as testing proceeds- Assist in creating business process models, data flow diagrams, and use cases- Perform smoke testing, regression, functional testing- Conducting Data driven testing, cross browser testing and parallel test execution- Support end-to-end project lifecycle including requirement gathering, gap analysis, solution design, testing, and implementation - Work with QA teams to define and validate test cases; support UAT and defect triaging- Part of Production checkouts/releases- Monitor project progress, track deliverables, and escalate issues/risks as needed- Support change management and user training efforts as new systems or processes are introduced Professional & Technical Skills: - Minimum 7 years TL of demonstrated work experience in Travel Industry in the areas of Business Analysis Design, Domain Consulting, Digital Transformation, Operational Transformation, Product Management and Implementation - Experience in working with Agile/Scrum teams, defining Use Cases, Product Backlog, Business Case, and requirements management - Experience in conducting requirement workshops and Demos - Deep understanding of the Airline/Airport Business Process Models- Experienced in Amadeus API Integration testing, TIBCO or MULESOFT- Experience in automation testing of webservices using Postman and SOAPUI- Skills: SoapUI REST APIs XML JSON Altea Reservations IATA NDC Alta Suite Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation- Must To Have Skills: Proficiency in Aviation IT Solutions, experience as a project lead, test lead or product owner, business analyst, Amadeus API Integration testing- Good To Have Skills: Business Analysis, experience in automation testing of webservices using Postman and SOAPUI, REST APIs, XML, JSON, Altea Reservations, IATA NDC, Alta Suite, Amadeus GDS, One Order Implementation, PSS Technical Implementation, Loyalty Implementation- Excellent written and verbal communication skills with experience of working in cross-functional teams - Strong inter-personal, lateral thinking and problem-solving skills are a must - Professional client-interfacing experience is a must - Ability to lead a team as well as work in a team- Engineering degree from a reputed college and/or full-time MBA degree from Tier1 or Tier2 B-School Additional Information:- The candidate should have a minimum of 7 years of experience in Aviation IT Solutions- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education
Posted 1 month ago
2.0 - 7.0 years
2 - 7 Lacs
Noida, Dehradun, New Delhi
Work from Office
Dear Aspirants, Share CV Call/Whats app - 9706756724 Travel Consultants(US/UK/SPANISH Bilingual) Min 2 years experience in US travel sales process, excellent communication. Location-Gurgaon/Delhi/Noida Max salary of 70k plus incentives Required Candidate profile Share CV Call/Whats app - 9706756724
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Gurgaon/Gurugram
Work from Office
Hiring For Voice Process !! Odegio | Galeio ! Amadeus | SAL 38 K ! IGT Profile:- Schedule change , cancellation , reservation . Need Minimum 6 month of Travel Process Experience Salary:- 38 K ctc 24*7 Shift 5 days working 9911567769 , 9560028009 Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 8447212731 , 6395176415 , 7392095475
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Gurgaon/Gurugram
Work from Office
hiring for International Airlines Process for Gurgaon Air Ticketing Voice Process | Amadeus | Galileo | Sabre | 38 CTC Travel process 1 year of Travel Process Experience is required Sal :- 38 k ctc 24*7 Shift 5 days working 8447212731 , 9650934814 Required Candidate profile Any Graduate & Under-Graduate can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 9911567769 / 9560028009 / 6395176415
Posted 1 month ago
0.0 - 5.0 years
3 - 5 Lacs
Chennai
Work from Office
SUMMARY Hiring: Travel Process Executive (Expedia GDS & Amadeus), Salary upto 5.50 LPA Location: Chennai (Relocation Benefits Included) Requirements Education: Any Undergraduate / Graduate Experience: Minimum 1.5+ years in a Travel Process Tools: Must have working knowledge of GDS tools Amadeus / Sabre / Galileo Domain: Background in Ticketing / Reservation / Travel Customer Support Benefits Transport Allowance: One-way: 1,750/month Two-way: 3,500/month Additional Perks Flight Ticket Reimbursement (for relocation) 14 Days Company Accommodation (on joining)
Posted 1 month ago
2.0 - 4.0 years
2 - 5 Lacs
Noida
Work from Office
Role & responsibilities We are seeking energetic, passionate and enthusiastic person for Ticketing department. Suitable candidate should have the expertise to perform ticket issuance , re issuance , cancellation, refunds , customer support via chat or call and resolve all client issues with exceptional customer service skills. Good knowledge of GDS like Galileo must and Amedeus will be expected from all candidates. Preferred candidate profile We are looking for candidates with good english written and verbal communication skills and excellent interpersonal skills.
Posted 1 month ago
2.0 years
1 - 3 Lacs
Delhi
On-site
Reputed IATA Travel company based in Connaught Place looking to hire Accountant Minimum 2 years experience salary negotiable send cv or call (98117) (16137) Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
Posted 1 month ago
0.0 - 3.0 years
0 - 3 Lacs
Tinsukia
On-site
Job Description Attending to customer queries through emails and phones calls. Designing & Preparing Itineraries & Outbound Holiday packages for customers. Handling Bookings & Documentation Processing Bookings by Coordinating with operations Team Negotiate Vendor Prices fees and expenses in coordination with other department Complete in-charge of Outbound tour operations and preparing costing for outbound queries Skills Required Good Communication written and verbal International Destinations Knowledge would be an advantage. IATA qualified/any other relevant Travel and Tourism qualification would also be an advantage Minimum Experience of 0-3 year is required Job Type: Full-time Pay: ₹8,000.00 - ₹25,000.00 per month Language: English , Hindi (Preferred) Work Location: In person Expected Start Date: 01/07/2025
Posted 1 month ago
8.0 - 10.0 years
3 - 4 Lacs
Noida
On-site
Job no: 527059 Brand: FCM Meetings & Events Work type: Full time Location: Noida, India Categories: Corporate & Group Travel Hello, FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting. FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world’s largest and most awarded travel management companies. With a presence in 97 countries , we deliver seamless and personalized travel solutions powered by flexible technology and expert human support. Recognitions: Winner of the World’s Leading Travel Management Company award for 9 consecutive years (WTM). Named one of India’s Top 100 Great Mid-size Workplaces – 2024 . ✈️ Role Overview We are seeking a dynamic, process-driven, and client-centric Manager – MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise, team leadership, stakeholder engagement, and process innovation in the corporate and group travel ecosystem. ️ A Day in the Life – Key Responsibilities Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations. Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services , ensuring compliance and exceptional service quality. Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently. Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements. Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies. Stay updated with global visa regulations, geopolitical changes, group movement protocols , and country-specific advisories. Implement automation tools or partner platforms for process efficiency, tracking, and reporting. Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement. Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution. Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE. ✅ You’re Perfect for This Role If You Have 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity , preferably within corporate or MICE travel. In-depth knowledge of global visa regulations , group documentation protocols, and embassy liaison best practices. Prior experience handling group and incentive travel , event-based movements, or large delegations. Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools. Strong leadership, client servicing, and crisis management skills. Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients. Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism. Bachelor’s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus. What’s in It for You Competitive compensation aligned with seniority and market benchmarks. Leadership exposure in a global organization with a robust MICE ecosystem. Work-life balance with paid time off, industry travel perks, and employee-centric policies. Comprehensive health, accident, and life insurance . Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network. Vibrant workplace culture with recognition programs, team events, and continuous learning. Why Join FCM Travel India? At FCM, you’re not just taking a job – you’re building a career. With a people-first culture, global exposure, and purpose-driven work, we create an environment where your growth is our priority . Diversity, innovation, and passion drive our journey – and we’re just getting started. Irreverence. Ownership. Egalitarianism Applications close:
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
The candidate will be responsible for managing operations of B2B online portal. The candidate will be responsible to handle outbound tourism Communicating with suppliers Follow-up with Travel Agents and Suppliers for Outbound packages Desired Profile Should have good knowledge of Travel Industry Good in Communication skill Good knowledge in MS office Candidates having IATA accreditation will be given preference.
Posted 1 month ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Company Description Round the Clock Logistics, an IATA accredited agent, is headquartered in Mumbai and was founded in 2006. The company has a presence in Mumbai, Ahmedabad, Mundra, Pune, Delhi, Bangalore, Chennai, Pune, Cochin, and Kenya, with a vast agent network covering over 150 countries globally. Round the Clock Logistics has grown significantly and continues to expand with a commitment to handling every job, big or small, effectively. Teamwork is central to the company's success, driving its achievements and customer satisfaction. Role Description This is a full-time on-site role for a Freight Forwarding - Pricing & CS Sea & Air Imports/Exports professional, located in Bangalore. The individual will be responsible for managing freight forwarding operations, coordinating sea and air export/import activities, and providing exceptional customer service. Day-to-day tasks include Pricing, handling documentation, negotiating rates, tracking shipments, resolving issues, and communicating with customers to ensure smooth operations. Roles & Responsibilities • Pricing • Shipment co-ordination Follow-up on enquires with overseas agents and local customers Strong Customer Service skills Proficiency in Forwarding logistics Excellent communication and negotiation skills Ability to multitask and handle complex logistics requirements Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 month ago
0 years
3 - 6 Lacs
Guindy, Tamil Nadu, India
On-site
We are hiring Ticketing Executive - IATA/GDS for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: problem solving,travel & tourism,international fares,gds,client management,routings,customer-oriented,domestic travel management,mis,gds systems,travel management,problem-solving skills,customer-oriented approach,time management,amadeus gds,domestic travel bookings,itinerary planning,excellent communication,international travel management,domestic and international travel reservations,adaptability,knowledge of travel trends,domestic and international reservations,reservations management,travel itinerary creation,iata,problem-solving,travel management systems,management,travel,visa processing knowledge,communication,amadeus,travel planning,communication skills,visa processing,routing,transfer coordination,it,customer communication,international travel bookings,detail-oriented,reservations and cancellations handling,travel bookings,attention to detail,travel consultant,customer service,travel booking,routing knowledge,client communication
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for International blended process Salary upto 38,000 CTC Incentives upto 12,000 Work from office Cabs available 5 days working Call or Whatsapp Hamzah @ 78894 76660
Posted 1 month ago
8.0 - 10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Hello, FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting. FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world’s largest and most awarded travel management companies. With a presence in 97 countries , we deliver seamless and personalized travel solutions powered by flexible technology and expert human support. 🏆 Recognitions: Winner of the World’s Leading Travel Management Company award for 9 consecutive years (WTM). Named one of India’s Top 100 Great Mid-size Workplaces – 2024. ✈️ Role Overview We are seeking a dynamic, process-driven, and client-centric Manager – MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise, team leadership, stakeholder engagement, and process innovation in the corporate and group travel ecosystem. 🗓️ A Day in the Life – Key Responsibilities Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations. Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services, ensuring compliance and exceptional service quality. Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently. Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements. Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies. Stay updated with global visa regulations, geopolitical changes, group movement protocols, and country-specific advisories. Implement automation tools or partner platforms for process efficiency, tracking, and reporting. Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement. Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution. Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE. ✅ You’re Perfect for This Role If You Have 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity, preferably within corporate or MICE travel. In-depth knowledge of global visa regulations, group documentation protocols, and embassy liaison best practices. Prior experience handling group and incentive travel, event-based movements, or large delegations. Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools. Strong leadership, client servicing, and crisis management skills. Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients. Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism. Bachelor’s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus. 🎁 What’s in It for You Competitive compensation aligned with seniority and market benchmarks. Leadership exposure in a global organization with a robust MICE ecosystem. Work-life balance with paid time off, industry travel perks, and employee-centric policies. Comprehensive health, accident, and life insurance. Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network. Vibrant workplace culture with recognition programs, team events, and continuous learning. 🌟 Why Join FCM Travel India? At FCM, you’re not just taking a job – you’re building a career. With a people-first culture, global exposure, and purpose-driven work, we create an environment where your growth is our priority . Diversity, innovation, and passion drive our journey – and we’re just getting started. Irreverence. Ownership. Egalitarianism
Posted 1 month ago
1.0 - 3.0 years
3 - 3 Lacs
Delhi
On-site
Job description Job Title: GDS Air Ticketing Executive / Travel Consultant (Ticketing) Location: New Delhi . Subhash Nagar Department: Travel Operations / Ticketing Job Type: Full-Time Job Summary: We are seeking a detail-oriented and experienced GDS Air Ticketing Executive to manage domestic and international flight bookings and ticket issuance using global distribution systems (GDS) such as Amadeus or Galileo. The ideal candidate will possess deep knowledge of fare construction, reissuance, refunds, and travel policies, and ensure accurate and timely ticketing services to clients. Key Responsibilities: Issue and reissue airline tickets (domestic & international) using GDS (Amadeus, Galileo). Check fares, rules, and conditions to ensure accurate ticket pricing and routing. Manage and process PNRs, cancellations, refunds, exchanges, and revalidations. Coordinate with airlines for schedule changes, waivers, and fare adjustments. Ensure compliance with airline and IATA regulations. Maintain up-to-date knowledge of airline policies, promotions, and GDS updates. Assist in managing queues and resolving ticketing errors or discrepancies. Provide support to clients and travel consultants on ticketing queries. Prepare regular reports on ticket issuance and transactions. Requirements: Proven experience in air ticketing using at least one major GDS (Amadeus, Galileo). Minimum 1–3 years of relevant experience in a travel agency or corporate travel desk. Knowledge of airline fare rules, BSP, ARC, and IATA standards. Strong understanding of international and domestic air routing and fare construction. Excellent attention to detail and problem-solving skills. Good communication and customer service skills. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Certification in GDS systems or IATA travel and tourism diploma. Multilingual abilities (a plus, not mandatory). Experience in handling group bookings and corporate travel clients. Thanks and Regards Mehvish Khan HR Dept. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Night shift Rotational shift Work Location: In person
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
Delhi, Delhi
On-site
Job description Job Title: GDS Air Ticketing Executive / Travel Consultant (Ticketing) Location: New Delhi . Subhash Nagar Department: Travel Operations / Ticketing Job Type: Full-Time Job Summary: We are seeking a detail-oriented and experienced GDS Air Ticketing Executive to manage domestic and international flight bookings and ticket issuance using global distribution systems (GDS) such as Amadeus or Galileo. The ideal candidate will possess deep knowledge of fare construction, reissuance, refunds, and travel policies, and ensure accurate and timely ticketing services to clients. Key Responsibilities: Issue and reissue airline tickets (domestic & international) using GDS (Amadeus, Galileo). Check fares, rules, and conditions to ensure accurate ticket pricing and routing. Manage and process PNRs, cancellations, refunds, exchanges, and revalidations. Coordinate with airlines for schedule changes, waivers, and fare adjustments. Ensure compliance with airline and IATA regulations. Maintain up-to-date knowledge of airline policies, promotions, and GDS updates. Assist in managing queues and resolving ticketing errors or discrepancies. Provide support to clients and travel consultants on ticketing queries. Prepare regular reports on ticket issuance and transactions. Requirements: Proven experience in air ticketing using at least one major GDS (Amadeus, Galileo). Minimum 1–3 years of relevant experience in a travel agency or corporate travel desk. Knowledge of airline fare rules, BSP, ARC, and IATA standards. Strong understanding of international and domestic air routing and fare construction. Excellent attention to detail and problem-solving skills. Good communication and customer service skills. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Certification in GDS systems or IATA travel and tourism diploma. Multilingual abilities (a plus, not mandatory). Experience in handling group bookings and corporate travel clients. Thanks and Regards Mehvish Khan HR Dept. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Night shift Rotational shift Work Location: In person
Posted 1 month ago
1.0 - 6.0 years
3 - 5 Lacs
Gurugram
Work from Office
HI Everyone, Grab the opportunity Open for all Travel, hotel experienced GDS training will be provided Any 6m reservation experience can apply Hotels/Airlines-any experienc CRS/Portals/Tools/GDS/NON GDS-anyone can apply Required Candidate profile Good communication skills 5 days working Cab facility available Gurgaon Location Interested can share CV 9354352748
Posted 1 month ago
0.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Preferred candidate profile 6 Months to 3 Yrs of experience with min 6 months of working in travel process in BPO/KPO or in corporate travel. Worked on ticketing queues in GDS, Sabre. Amadeus and take appropriate action. Working knowledge of GDS (Amadeus/Sabre) is a must have. Skills required Excellent communication and grammar skills. Ability to communicate correctly and clearly. Capability to pick up accents and nuances of effective business communication Good listening skills. Excellent comprehension of the English language. Willing to work in night shifts/ rotational shifts. Qualification Undergraduate/Graduate
Posted 1 month ago
1.0 - 3.0 years
0 Lacs
Calcutta
On-site
We are looking for a detail-oriented and experienced Ticketing Consultant to join our team at Go Kite Tours. The ideal candidate will handle airline ticket bookings, fare calculations, cancellations, and reissuances with accuracy and efficiency. This role plays a critical part in ensuring clients receive smooth and cost-effective travel solutions. Key Responsibilities: Handle domestic and international air ticket bookings through GDS platforms (Amadeus/Galileo/Sabre). Issue, reissue, cancel, and refund tickets as per airline policies and client requests. Provide clients with fare quotes, travel options, and alternate routes to suit budget and preference. Keep track of airline promotions, special fares, and group booking offers. Coordinate with airlines for schedule changes, special requests, or dispute resolutions. Ensure proper documentation and maintain records of all bookings in internal systems. Work closely with holiday consultants, visa teams, and reservations staff to ensure end-to-end travel support. Update clients on changes in travel policies, flight schedules, and COVID-related regulations. Manage travel insurance issuance and flight-related add-on services when applicable. Requirements 1–3 years of experience in ticketing or travel operations. Proficiency in GDS systems like Amadeus, Galileo, or Sabre is mandatory. Good understanding of fare structures, IATA rules, and airline terms. Excellent attention to detail and problem-solving ability. Strong communication skills in English (regional language knowledge is a plus). Job Type: Full-time Benefits: Cell phone reimbursement Paid sick time Provident Fund Schedule: Day shift Work Location: In person
Posted 1 month ago
2.0 years
0 Lacs
Kozhikode, Kerala, India
On-site
✈️ We're Hiring! | Reservation & Ticketing Agent – Calicut 🏙️ Aeroprime Services Pvt. Ltd. , the General Sales Agent (GSA) for Salam Air India , is looking for a dedicated and experienced Reservation & Ticketing Agent to join our team in Calicut. 🧳 Position: Reservation & Ticketing Agent 📍 Location: Calicut 🏢 Company: Aeroprime Services Pvt. Ltd. ✈️ GSA for: Salam Air India 🎯 Key Responsibilities: Handling customer flight reservations and issuing tickets Managing bookings, re-issuance, cancellations, and refunds Providing accurate fare quotes and itinerary options Delivering excellent customer service through various channels (in-person, phone, email) ✅ Requirements: Minimum 2 years of experience in airline ticketing or travel agency Proficiency in GDS systems (Amadeus / Galileo / Sabre) Strong communication and interpersonal skills Familiarity with airline fare rules, IATA regulations is a plus 💼 What We Offer: Opportunity to work with a reputed GSA brand representing SalamAir India A collaborative and professional work environment Growth and learning opportunities in the aviation and travel sector 📩 Interested? Send your updated resume to rolisingh@aeroprime.in/harshleen@aeroprime.in 📅 Immediate joiners preferred!
Posted 1 month ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
✈️ We're Hiring! | Reservation & Ticketing Agent – Hyderabad 🏙️ Aeroprime Services Pvt. Ltd. , the General Sales Agent (GSA) for Salam Air India , is looking for a dedicated and experienced Reservation & Ticketing Agent to join our team in Hyderabad . 🧳 Position: Reservation & Ticketing Agent 📍 Location: Hyderabad 🏢 Company: Aeroprime Services Pvt. Ltd. ✈️ GSA for: Salam Air India 🎯 Key Responsibilities: Handling customer flight reservations and issuing tickets Managing bookings, re-issuance, cancellations, and refunds Providing accurate fare quotes and itinerary options Delivering excellent customer service through various channels (in-person, phone, email) ✅ Requirements: Minimum 2 years of experience in airline ticketing or travel agency Proficiency in GDS systems (Amadeus / Galileo / Sabre) Strong communication and interpersonal skills Familiarity with airline fare rules, IATA regulations is a plus 💼 What We Offer: Opportunity to work with a reputed GSA brand representing Salam Air India A collaborative and professional work environment Growth and learning opportunities in the aviation and travel sector 📩 Interested? Send your updated resume to rolisingh@aeroprime.in/harshleen@aeroprime.in 📅 Immediate joiners preferred!
Posted 1 month ago
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