Role & responsibilities Customer Management: Coordinate with customers regarding new / existing inquiries, quotation / bookings, amendments (changes, cancel), payments (advance / balance), complaints, and other service related matters. Vendor Management: Coordinate with existing vendors regarding quotations and bookings for flights, hotels, transportation, visas, holiday B2B packages, and other services, if the vendor is not available then search and finalize the vendor from online site / google/ Justdial timely manner. Rate Negotiation: Evaluate quotations from vendors, DMCs, and B2B portals, and finalize rates by comparing offers from different sources. Negotiate B2B rates, and draft final quotations or sign contracts as needed. Booking Management: Process passport and visa applications, craft itineraries for both local and international holiday packages with detailed costing, book train, flight, and helicopter tickets, and arrange accommodations, transportation, and restaurant reservations. Additionally, manage cruise bookings, yatra registrations, travel insurance, issue foreign SIM cards, and organize tours for upcoming guests, handling changes or cancellations as required. Daily Assistance: Assist in day-to-day tasks as instructed, including drafting Routine emails, scheduling meetings with vendors or customers, completing assigned tasks, following up on pending actions, saving vendor, customer contacts, and scanning visiting cards. Manage correspondence: Handle Correspondence: Serve as the primary point of contact by managing all forms of communication, including incoming and outgoing phone calls (including redirected calls), emails, and WhatsApp messages of customer vendors. This role requires effective coordination with both internal and external parties. Manage Meeting: Proactively manage online / offline Vendor/ Customer meetings calendar by prioritizing and arranging internal and external meetings/tasks, ensuring appropriate briefing agendas are prepared and provided in advance. Market Analysis: Analyze competitors products and current / upcoming opportunities to promote various destinations/occasions. Complaint Resolution: Assist in resolving complaints and administrative issues with suppliers and hotels. Team Coordination: Work with the Management & teams for sales also upcoming contract management and MICE activities or destination/occasion promotions. Report & MIS: Prepare MIS Report, business reports, meeting agenda, minutes or notes and other relevant PPT/ data as defined formats and submit daily/weekly/monthly reports without fail. Learning skills: you are solely responsible for acquiring the necessary skills in areas such as calling, preparing quotations, itinerary, drafting emails, WA messages, designing banners, calling scripts, how to use IT tools and other related tasks to effectively complete your assigned responsibilities. Preferred candidate profile Bachelors Degree in Tourism, Hospitality, or a related field Preferred but not mandatory. Candidates with relevant diplomas or certifications in travel and tourism management may also be considered. Certifications in Travel Operations IATA (International Air Transport Association) certification or similar credentials in ticketing and reservations systems are highly desirable. Flight Booking and Ticketing Expertise Proficient in handling B2C / B2B portals, Google Flights, and other online platforms for booking and managing flights. Customer Service and Communication – Strong interpersonal skills to manage inquiries, resolve issues, and provide exceptional customer service to clients. Vendor Management – Experience in negotiating rates with hotels, transport providers, and other vendors, ensuring quality services at the best prices. Ticket Itinerary Planning and Customization – Ability to create, modify, and optimize ticket itineraries based on customer preferences and budget. Multitasking and Time Management – Ability to handle multiple bookings, queries, and tasks simultaneously while maintaining accuracy and efficiency. Problem Solving and Crisis Management – Quick decision-making skills to manage flight cancellations, delays, or other travel disruptions. Proficiency in Travel Software and Tools – Hands-on experience with tools for managing travel bookings, reservations, and customer databases. Attention to Detail – Ensures error-free documentation and maintains a high level of accuracy in bookings and reservations. Understanding of Visa and Immigration Regulations – Knowledge of visa requirements and immigration rules for major travel destinations.
