1005 Iata Jobs - Page 19

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Specialist - Bid Management Location: Mumbai Role Purpose Are you a recent graduate or someone with a few years of experience looking to build your career in a fast-paced, global environment? Are you highly organized, detail-oriented, and passionate about turning ideas into compelling proposals? This role is a great opportunity to launch or grow your career at the heart of a global software company supporting the airline industry. As a Bid Management Specialist at Accelya, you ll play a key role in shaping the proposals that win business coordinating inputs from across the company, managing timelines, and helping create high-impact submissions that reflect the best of what we do. You ll gain exposure to sales strategy, marketing messaging, and product positioning, while working closely with teams across the business. It s a dynamic role ideal for someone who enjoys writing, collaboration, and continuous learning. Duties and Responsibilities: Bid Management Support the coordination, editing, and delivery of complex proposals using established templates and bid best practices. Collaborate with internal teams to gather inputs, manage approvals, and ensure timely, high-quality submissions. Organize and support regular bid team meetings and forums. Implement and improve bid processes aligned with company standards. Maintain a bid tracking system to monitor deadlines, deliverables, and outcomes. Proposal Development Develop clear, concise, and persuasive proposals tailored to client requirements. Effectively highlight Accelya s strengths, differentiators, and value in alignment with commercial goals. Response Management Manage shared content libraries and document templates to ensure consistency and accuracy. Update and improve content in line with evolving product capabilities and messaging. CRM & Tool Integration Use and understand CRM systems, especially Microsoft Dynamics, to support bid activity tracking and pipeline visibility. Data Analysis & Reporting Analyze bid performance data and identify trends to support decision-making. Prepare dashboards and reports for management insights. Cross-Functional Collaboration Work closely with sales, pre-sales, product, legal, finance, and operations teams to align bids with business objectives and compliance requirements. Facilitate clear communication and collaboration across departments. Knowledge, Experience & Skills: Education: Bachelor s or MBA degree in Business, Marketing, Communications, or a related field. Technical Skills: Strong data analysis skills and proficiency in Microsoft Excel Excellent presentation and document formatting skills in Microsoft PowerPoint and Word Familiarity with CRM systems, particularly Microsoft Dynamics Soft Skills: Excellent written and verbal communication Strong organizational and multitasking ability A passion for marketing and telling stories through proposals High attention to detail and a drive for quality Self-starter with the ability to work independently and collaboratively Curious, adaptable, and eager to learn What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale. The company s market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide. For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more information, please visit www.accelya.com and https: / / accelya.turtl.co / story / accelya-corporate-brochure / page / 1 . What does the future of the air transport industry look like to you? Whether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Call/whats app HR 9903044494 We are hiring Travel Consultant in Bulk Min 1 year travel sales experience is mandatory. Good comms must Location-Gurgaon/Delhi/Noida/Dehradun Salary upto 65K + Unlimited Incentives Required Candidate profile Call/whats app HR 9903044494 Call/whats app HR 9903044494

**Job Title:** Holiday Package Executive (Travel Industry) **Location:**Delhi **Job Type:** Full-time **Experience:** 1-3 years in travel sales/operations **Job Summary** We seek a dynamic **Holiday Package Executive** to create, promote, and sell tailored travel packages. You’ll collaborate with suppliers, advise clients, and ensure seamless travel experiences. Ideal candidates have a passion for travel, sales acumen, and destination expertise. **Key Responsibilities** - **Package Design:** Create attractive holiday packages (group/customized) for domestic/international destinations. - **Client Engagement:** Understand traveler preferences, suggest itineraries, and close sales via calls/emails/face-to-face. - **Vendor Coordination:** Negotiate with hotels, airlines, and activity providers for competitive rates. - **Booking Management:** Process reservations (flights, hotels, visas, insurance) with accuracy. - **Documentation:** Prepare invoices, vouchers, and travel documents compliant with regulations. - **Customer Service:** Resolve pre/post-travel queries and ensure client satisfaction. - **Market Research:** Stay updated on travel trends, destinations, and competitor offerings. - **Promotions:** Assist in marketing campaigns (social media, emailers, brochures). ### **Requirements** - **Education:** Bachelor’s degree (Travel/Tourism/Hospitality preferred). - **Experience:** 1+ years in travel sales/operations - **Skills:** - Strong sales and negotiation abilities. - Knowledge of GDS (Amadeus/Galileo) or booking tools (a plus). - Excellent communication (English + regional languages). - Basic MS Office & CRM proficiency. - **Traits:** Customer-centric, detail-oriented, and adaptable to changing itineraries. **Nice-to-Have** - Certification in Travel & Tourism (IATA/TAFI). - Familiarity with visa/immigration processes. - Social media savvy for promotions. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Role & responsibilities * To issue air tickets, reservations, refunds , reissue , exchange , cancellations end on Sabre, Amadeus & FareLogix. * To Handle customer interactions via Calls , Chats * Hands-on working experience on Sabre, Amadeus & FareLogix. * 24x7 setup Preferred candidate profile * Excellent verbal and written communication skills. * GDS working experience - Sabre, Amadeus, Galileo, FareLogix etc. Experience in Chats , Calls and Emails would be An added Advantage * IATA or Any Diploma in travel & tourism OR Experience in Travel Industry * Comfortable to work in 24/7 shifts including Night Shifts. Interested candidates can either walk-in for an interview on 26th June '25 between 10 AM to 3 PM. Please send me your cv on reeya.shere@wns.com connect on - 7738010127 Meet - HR Reeya Shere Address - WNS, Gate no. 2, Plant 5, Godrej & Boyce Complex, Vikhroli West.

As an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine Role & responsibilities: Multi-Regional Customer Support : Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats. Customized Travel and Accommodation Planning : Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication : Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution : Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management : Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability : Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge : Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website. Feedback Collection and Analysis : Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Sales and Promotion : Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation. Team Collaboration : Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement. Preferred candidate profile: Experience : At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification : Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills : Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills : Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills : Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency : Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity : Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility : Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail : High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus : A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.

As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing exceptional travel advice and service. The EMTRoyale Consultant embodies our values of Creativity, Curiosity, Customer Focus, and Continuous Improvement, driving innovative solutions that meet the elevated expectations of our discerning clients. Role & responsibilities: Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the client's needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industry's trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile: Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

As a Holiday Consultant at EaseMyTrip.com , you will be a key contributor in curating personalized travel experiences for domestic and international leisure travellers. This role focuses on crafting memorable vacation packages based on individual customer preferences, budgets, and travel styles. You will use your destination knowledge, customer service skills, and travel expertise to build detailed itineraries, recommend experiences, and support clients throughout their journey. The ideal candidate combines passion for travel with strong consultative skills to deliver high satisfaction and repeat business. Key Responsibilities: Custom Itinerary Planning: Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and special interests. Destination Knowledge: Maintain up-to-date knowledge of popular domestic and international travel destinations, including sightseeing options, cultural activities, and seasonal trends. Client Engagement: Build and nurture client relationships through regular follow-ups, detailed consultations, and proactive travel suggestions. Travel Research & Recommendations: Research and recommend destinations, hotels, sightseeing, and activities aligned with the clients expectations. Booking Management: Coordinate bookings for flights, hotels, transfers, sightseeing tours, visas, and insurance to ensure a hassle-free experience. Issue Resolution: Provide timely solutions to any travel disruptions or client concerns during or before the trip. Sales Conversion: Use consultative sales techniques to convert leads into confirmed bookings and meet monthly revenue targets. Collaboration with Vendors: Coordinate with DMCs, hotels, and other service providers to negotiate the best rates and build custom packages. Customer Feedback Loop: Collect and act on customer feedback to improve service quality and enhance the overall travel experience. Market Trends Awareness: Stay informed about emerging travel trends, new destinations, and competitor offerings to ensure EaseMyTrip maintains a competitive edge. Preferred Candidate Profile: Experience: 2 to 5 years in customer-facing roles within the travel or tourism sector, preferably handling customized holiday packages. Educational Background: Graduate in Travel, Tourism, Hospitality, or Business Administration. Travel Knowledge: Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management. Sales & Negotiation Skills: Proven ability to upsell, cross-sell, and close deals, especially within domestic and international leisure segments. Communication Skills: Strong verbal and written communication for effective interactions with clients, suppliers, and internal teams. Tech Proficiency: Comfortable working with MS Office (Excel, PowerPoint), CRMs, GDS tools (Amadeus, Galileo), and travel booking platforms. Analytical Thinking: Capable of understanding client needs and budget constraints to offer the most relevant travel options. Interpersonal Skills: Confident, customer-focused, and able to build lasting relationships through trust and service excellence. Cultural Sensitivity: Understand the diverse travel preferences and expectations of various customer segments. Personality Traits: Energetic, detail-oriented, well-travelled, and driven to go above and beyond to create perfect holidays.

Process: Travel Process Associate Qualification: Graduate *Experience: 1 year in Travel experience Shift: Rotational shift from 9am-9pm any 9 hours shift Any 1 week off Salary: 29000 CTC Location - Malad mumbai DOJ : 30-Immediate

locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0007159 Transfer Agency FATCA- CRS TEAM Role Title- Senior Associate To provide consistently a high level of operational tax support to the firm and its clients in administering jurisdictional tax laws of the countries within which Apex operates. You will be responsible for processing and recording of all Common Reporting Standard (CRS) and FATCA Tax documentation. You will help assess the client data and documents to identify the potentially reportable clients across jurisdictions and will liaise with clients or relationship managers to update the reportable details from time to time, before submitting the final reports to the regulatory portals. Key duties and responsibilities Act as a tax / information reporting specialist to execute the FATCA, CRS advisory systems Execute the tax information reporting processes to products issued by business Migration of work into our centralized hub Develop "Go To" processes and implement appropriate procedures to ensure compliance with Information Reporting & FATCA requirements Be change agent and assist changing the processes or developing the new ones Participate in Robotic Process Automation initiatives IRS Tax form for FATCA and CRS self certification validation covering FATCA CRS reporting. Identify and participate in process reengineering & redesign to achieve better controls, compliance and efficiency Support audits with IRS and Internal Audit, special audits Support Technology projects from a technical tax perspective Review, validate and process IRS forms and self certification form along with related documentation according to IRS and FATCA regulations Perform reviews of written tax policy and procedures, research and respond to inquiries from operational areas. Qualification and Experience Prior FATCA CRS/ Transfer Agency processing experience is required Bachelors Degree in Commerce is desires 5-10 years of relevant experience Skills Required Working knowledge of FATCA & CRS and the regulated regulations. Understanding and review of US tax forms i.e., W9, W8-BEN, W8-IMY, W8-BEN-E, Chapter 3 status, With holding statements etc along with self cert forms (CRS) Work in co-ordination with other team members to ensure effective delivery for all services offered to internal and external clients Ability to understand XML schema to be able to prepare and review reports before submission To understand and adapt to changes, ensure that processes and procedures are continually updated to reflect changes in FATCA/CRS regulatory compliance requirements Should be familiar with FATCA CRS XML upload procedures Well versed with Microsoft applications. Expert excel and presentation skills is an added advantage. Good written and verbal communication skills Desired to be challenged and learn Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship build. Motivational skills - Performance standards, achieving results and persistence. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shift as per business needs. Career with Apex A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Loc-Chennai Back office opening , need immediate joiners exp - need 1 to 5 yrs exp in travel -GDS Saber Amadeus CTC - 5.5lpa Shifts - 24/7

About Tripjack TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights, hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel industry with numerous awards. Designation: Travel Consultant / Senior Travel Consultant Department: International & Domestic Ticketing Operations Location: Mumbai Type: Full-Time Roles & Responsibility: Experience or interest of working in a customer service role in the travel industry would be preferred. Excellent knowledge of GDS software like Amadeus, Galileo & Sabre. Excellent communication skills, both verbal and written Good knowledge of either Re-issue, Refund, Cancellation, Amendments, Audit, Offshore & Group Desk. Strong attention to detail and the ability to multitask Ability to work independently and in a team environment Excellent problem-solving skills and the ability to handle and resolve customer complaints Knowledge of online hotel booking systems. Handing flights booking, cancellation and refunds. Must Have Qualities: Bachelors degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply. Minimum of 1 year of experience. BPO experience is preferred but not mandatory. IATA certification is preferred but not mandatory.

We are looking for a smart, detail-oriented ticketing and tour management executive to join our team. Responsibilities would include: Issuing fresh tickets and creating reservations Reissue and revalidation of tickets Rate negotiations for group bookings and hotel reservations Process bookings with hotels and transport vendors Maintaining accuracy of information given and documented Adhering to standard operating procedures required by the process Candidate requirements: Working knowledge of any GDS (Amadeus, Sabre, Galileo, Worldspan etc.) Excellent spoken written English communication Good communication skills to enable effective communication with travel partners Sound knowledge of MS Office Certification in IATA or travel tourism will be an advantage Day job only. No shifts.

Req- travel sales agents PPC salary - 70k +incentives exp- 1 year Location - delhi/ gurgaon / noida 5 days working / night shifts immedaite joiner only send me your cv on whatsapp - 8512850830

Senior Executive EXL/SE/1372205 Travel & LeisureGurgaon Posted On 30 May 2025 End Date 14 Jul 2025 Required Experience 3 - 6 Years Basic Section Number Of Positions 3 Band A2 Band Name Senior Executive Cost Code 5218651 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 450000.0000 - 650000.0000 Complexity Level Back Office (Complexity Level 3) Work Type Hybrid – Working Partly From Home And Partly From Office Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Back Office SBU Operations Country India City Gurgaon Center IN Gurgaon C61 Skills Skill GDS SYSTEMS TRAVEL AND HOSPITALITY DOMAIN KNOWLEDGE ON IATA STANDARDS. Minimum Qualification GRADUATE Certification No data available Job Description English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat. Good knowledge of Airlines Fares and working experience in GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs. Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers. Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all indian holidays as the process requires to follow servicing market holidays. Workflow Workflow Type Back Office

Job title Customer Services Supervisor - Ahmedabad Contact Centre Ref # 211618 Location India - Ahmedabad Job family Customer Service Closing date: 05-Jul-2025 About the role We are currently recruiting for Customer Services Supervisor for Customer Contact Centre in Ahmedabad, India. As Customer Services Supervisor, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue. Your specific responsibilities will include: Trains the existing team members and train new members on QR product, policies, and procedures. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. Evaluates calls and shares feedback with agents. Provides feedback to agents to support their performance improvement including preparing probation reports. Responsible for revenue generation through agent’s selling, cross-selling and upselling. Generates and maintains necessary reports as requested. Analyses team reports to assist in identifying areas training needs to improve team performance. Meets all team KPIs as outlined in CC KPI scorecard. Handles customer calls that have been escalated by customer service agents to solve the passenger issues. Provides floor presence to check and assist staff whenever required and guide the staff through complex situations. Assists passengers and travel agencies with complex queries regarding all QR products and services. Ensures fraud checks are completed as required. Supervises shift personnel in daily operations, upsell products & services. Handles complaints cases immediately as per company policies. Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training specific and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey. If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you The ideal candidate for this role will have the following qualifications: You must be willing to relocate or to be based in Ahmedabad Education background and Experience Bachelor Degree or equivalent Overall experience of 5 years with at least 3 years as Team Leader Contact Centre background and experience managing Airline/ Travel industry operations Strong leadership quality having managed 10 to 12 or more team members Strong knowledge of reservation and ticketing Experience of GDS, particularly Amadeus Having completed IATA or airline Basic Tariff course is preferred. Must have supervisory or leadership experience and ability to take ownership and see tasks through to competition Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Flexible to work on shifts. Can work under pressure About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How to apply If you have the right experience and qualification for this role, please submit your application online attaching your most updated CV. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=211618

Job title Contact Center Agents Ahmedabad, India | Qatar Airways Group | Ahmedabad Ref # 2500008F Location India - Ahmedabad Job family Customer Service Closing date: 24-Jun-2025 Welcome to a world where ambitions fly high! Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Contact Centre in Ahmedabad, India. This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your specific responsibilities will include: Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Receive in-bound calls from customers in order to provide information/ updates as and when required. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Process refunds Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey. If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you The ideal candidate for this role will have the following qualifications: Education background and Experience High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call center. Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be considered. Computer Literate ideally with previous knowledge of contact center/ reservation and ticketing systems. Good typing skills. Communication Skills Excellent written and spoken English. Display active listening skills Efficient in managing call from a high-volume and fast-paced environment. Strong comprehension and articulate. Qualification and skills Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and system. Able to perform under pressure. Flexible to work on shifts. You must be willing to relocate or to be based in Ahmedabad About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2500008F

Job title Customer Services Agent- Ahmedabad, India Ref # 216256 Location India - Ahmedabad Job family Not Specified Closing date: 03-Jul-2025 Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Ahmedabad Contact Centre in India . This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your specific responsibilities will include: Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. Receive in-bound calls from customers in order to provide information/ updates as and when required. Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets. Process refunds Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey. If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you The ideal candidate for this role will have the following qualifications: Education background and Experience High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre. Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consider. Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing systems. Good typing skills. Communication Skills Excellent written and spoken English. Display active listening skills Efficient in managing call from a high-volume and fast-paced environment. Strong comprehension and articulate. Qualification and skills Interactive, customer service oriented with warm, cheerful and expressive personality. Customer focused and always drives customer satisfaction when responding to customer enquiries and calls. Polite, reliable, knowledgeable and able to adapt to changing requirements. Open to new learnings and flexible to adapt to new concepts and system. Able to perform under pressure. Flexible to work on shifts. You must be willing to relocate or to be based in Ahmedabad About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=216256

Job Title: Senior Pricing Analyst – Air Freight / Logistics Company: Right Logistics Pvt Ltd Location: Kochi, Kerala Experience: 4 to 5 years About the Role: Right Logistics Pvt Ltd is hiring an experienced Senior Pricing Analyst to join our team in Kochi. If you have a background in air freight, logistics, or IATA-related pricing, this is a opportunity to grow your career and directly impact revenue, profitability, and market growth. Responsibilities: Develop and implement pricing strategies to drive revenue and market share Conduct competitive benchmarking and market analysis to support pricing decisions Build pricing models to support business decisions Collaborate with Sales, Marketing, and Operations for pricing recommendations Manage RFPs and spot quotes with accurate, competitive pricing Prepare reports and dashboards to monitor pricing effectiveness and profitability Continuously improve pricing processes and mentor junior analysts Requirements: Bachelor's or Master’s degree in Business, Logistics, or related fields 4 to 5 years of relevant experience in pricing Prior experience in the air freight or logistics sector; IATA knowledge preferred Strong attention to detail and ability to manage multiple priorities Good understanding of international trade and air freight pricing structures Excellent communication and collaboration skills Why Join Us: Opportunity to work with a leading logistics company Contribute to strategic decision-making and business growth Dynamic team environment with learning opportunities Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Schedule: Day shift Application Question(s): Do you have experience in the air freight/logistics sector, with strong knowledge of IATA pricing? Do you have a good understanding of international trade and air freight pricing structures? Would you be willing to relocate to Kochi? Experience: Pricing: 4 years (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 28/07/2025

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Specialist – Scrum Master Pune, India Role purpose As an Implementation Scrum Master, you will play a key role in facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices. You will conduct sprint planning, retrospective, and daily activities related to stand-ups and sprint burn down; as well as maintain relevant metrics that help the team see and understand their progress during a sprint. You will own and resolve identified impediments and help to build an environment where continuous delivery and improvement of the SDLC is the focus and everyone’s common goal is to deliver on our sprint commitments for the benefit of our customers. As an Implementation Scrum Master you are responsible for promoting accountability and transparency across all levels of the organization. Duties & Responsibilities Ensure that sprint goals and scope are understood by everyone on the Scrum Team as well as possible. Coordinate sprints, retrospective meetings, and daily stand-ups. Facilitate internal communication and effective collaboration. Work with product owners to handle backlogs and new requests. Ensure deliverables are up to quality standards at the end of each sprint. Coach team members in Agile frameworks. Knowledge, Experience & Skills Experience working in Agile Methodology. Experience of handling multiple scrum team will be preferred . Must be able to ensure agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority. Experience with Project Management Tools (Jira). Rapidly adapt and respond to changes in environment and priorities. Must have a Professional Scrum Master Certificate (CSM/PSM I/PSM II). What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

TCS is hiring for Shipping Delivery Manager role. Experience -9 - 15 years Shift - Rotational 24*7 Qualification -Minimum 15 years of regular, full-time education (10 + 2 + 3) Job Description- 1-We are looking for a strong, hands-on Delivery Manager to lead and drive performance in our operations team, supporting freight forwarding activities. 2-Full responsibility for and provide leadership in achieving the stated goals of the Imports and Exports, and Air and Ocean departments as well as ensuring the smooth running of the team in accordance with the company policies and procedures. 3-The Delivery Manager will oversee a team of 30-40 employees, shift managers and agents, ensuring high-quality execution of shipment processing, from customer booking through final delivery. 4-This role is critical in bringing structure, ownership, and professional discipline into daily execution, driving the team to perform as a cohesive, high-functioning unit. 5-Compliance with all regulations of USA & Canada Customs/IATA/TSA and other governing bodies. 6-Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes. Regards (Ritika Jagwani)

Call/Whats app CV 9706756724 Experienced Travel Sales Consultant Cruise/PPC/Meta Calls Min 1 year travel sales experience mandatory Location-Gurgaon/Delhi/Noida/chandigarh Salary upto 70K + Lucrative Incentives immediate joiner Required Candidate profile Call/Whats app CV 9706756724

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.