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1.0 - 5.0 years
4 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
10.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Position Overview The Airfreight Manager will oversee all air import and export operations for Robinsons’ Mumbai branch. This role is responsible for managing the airfreight team, ensuring compliance with IATA standards, negotiating rates with Airlines, master loaders and GSAs, coordinating with shippers and overseas agents. The ideal candidate will demonstrate strong leadership, operational expertise, advanced vendor management skills, and must be DG Certified with a basic knowledge of GDP standards. Key Responsibilities Team Leadership & Operations Supervise and develop the airfreight team, ensuring efficient daily operations for both imports and exports. Oversee the full cycle of air cargo procedures, including booking, documentation, and cargo tracking. Ensure compliance with IATA regulations, DG handling, and company policies. Conduct staff training and performance reviews. Customer Service & Coordination Act as the primary point of contact for key clients, shippers, and overseas agents. Resolve customer queries and complaints promptly, ensuring high service standards. Coordinate with local shippers and consignees for smooth cargo movement. Pricing, Negotiation & Vendor Management Negotiate rates and space allocations with Airlines, master loaders and GSAs. Develop and implement pricing strategies to maximize profitability. Oversee vendor performance and ensure SLAs are met. Documentation & Compliance Oversee the preparation and accuracy of all shipping documents (AWB, invoices, etc.). Ensure adherence to customs, regulatory requirements, and DG regulations for air cargo. Specialized Shipments Manage the handling of pharmaceutical shipments, ensuring compliance with industry standards, client requirements, and GDP guidelines. Required Qualifications & Skills Bachelor’s degree IATA certification in air cargo management or equivalent. DG (Dangerous Goods) Certification. Basic knowledge of GDP (Good Distribution Practice) standards. Minimum 10 years’ experience in airfreight operations, with at least 2 years in a managerial role. Proven expertise in handling pharma shipments. Strong negotiation, vendor management, communication, and leadership skills. In-depth knowledge of air cargo documentation and regulatory compliance. Experience dealing with overseas agents and international clients. Proficiency in MS Office and logisys
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Hyderabad, Pune
Work from Office
Job description We're Hiring: Travel Sales Agent US PPC Process + Cruise Sales Location: PCM Worldwide Flights Pvt. Ltd. Viman Nagar, Pune 411014 Location : PCM Worldwide Flights Pvt. Banjara Hills, Hyderabad, Telangana 500034. Job Type: Full-Time | Permanent Salary: Competitive + Attractive Incentives Role Overview: Join our dynamic sales team in Pune! Handle US PPC leads and confidently sell both flights and cruise packages to US-based customers. Requirements: Minimum 1 year experience in international travel sales (US market preferred) Experience in cruise sales is a strong advantage Familiarity with GDS (Amadeus/Galileo) Excellent English communication skills Willingness to work in US business hours Apply Now | Contact HR Bharti:- 98186 59676 Mudit: 82796 11820
Posted 3 weeks ago
40.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities - Client Engagement and Relationship Management Develop and maintain strong relationships with clients, acting as a trusted advisor. Identify client needs and propose tailored consulting solutions. Facilitate workshops, presentations, and discussions to align stakeholders on project goals. Project Leadership Lead end-to-end consulting projects, ensuring on-time delivery and quality outcomes. Define project scope, objectives, and deliverables in collaboration with clients. Monitor project progress, budgets, and risks, taking corrective actions when necessary. Strategic Analysis and Problem Solving Conduct in-depth analysis of client businesses, including market research, financial modeling, and operational assessments. Identify opportunities for improvement, growth, or innovation. Develop actionable recommendations and implementation plans. Team Management Supervise and mentor junior consultants, providing guidance and career development support. Foster a collaborative and high-performing team environment. Allocate resources effectively across projects to maximize efficiency and impact. Thought Leadership and Business Development Contribute to the firm’s thought leadership by developing insights, white papers, or industry reports. Identify and pursue new business opportunities, including proposal development and client pitches. Stay updated on industry trends, emerging technologies, and competitive landscapes. Educational Background Bachelor's degree in Business Administration, Economics, Finance, or a related field. MBA or equivalent advanced degree preferred. Experience – 5–8 years of experience in management consulting, strategy, or related roles. Proven track record of leading consulting projects and managing client relationships. Industry-specific experience (e.g., technology, healthcare, financial services) is a plus. Skills Strategic Thinking: Ability to see the big picture and align project goals with client objectives. Analytical Expertise: Proficient in data analysis, problem-solving, and financial modeling. Communication: Excellent written and verbal communication skills; skilled in delivering presentations. Leadership: Strong ability to inspire, lead, and manage cross-functional teams. Business Acumen: Deep understanding of business operations, market dynamics, and industry best practices. Technical Proficiency Familiarity with business tools (e.g., Excel, PowerPoint, Tableau, or CRM systems). Knowledge of emerging technologies (e.g., AI, blockchain, cloud computing) is advantageous. Key Competencies Results-oriented with a focus on delivering value to clients. Resilient and adaptable in dynamic environments. Strong interpersonal skills to navigate complex stakeholder landscapes. Continuous learner with a passion for professional growth and innovation. What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Posted 3 weeks ago
2.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business Job Purpose To handle inbound calls and digital inquiries by providing accurate information about the airline’s products and services. The role involves processing flight and holiday reservations, handling booking modifications and cancellations, promoting ancillary services, and ensuring all customer interactions are accurately updated in the system — while maintaining service productivity in line with KPIs and company policies. Profile description: Key Result Responsibilities - Receive and respond to inbound customer and agent calls, providing accurate information on flights, holiday packages, visa services, and other travel-related products. - Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines. - Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures. - Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons to enhance customer experience and increase revenue. - Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate. - Monitor and respond to emails related to bookings, passenger queries, refunds, date changes, and agent inquiries, escalating priority cases when necessary. - Accurately log and update all customer interactions, bookings, modifications, and escalations in the reservation and customer management systems in real time, ensuring data accuracy and completeness. - Ensure all calls and service requests are handled efficiently, adhering to set turnaround times (TAT) and maintaining quality standards. - Consistently meet daily call handling, service quality, and revenue generation targets as per assigned KPIs. Qualifications (Academic, training, languages) - Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory. - Proficient in Microsoft Office applications and basic computer operations. - Flexible to work in rotational shifts, including weekends and holidays. - Good verbal and written communication skills in English; additional languages are an asset. Work Experience - 2 to 4 years of relevant experience in a customer service, call center, or travel services environment, preferably within the airline or travel industry. - Experienced in using airline reservations systems/ customer management systems is mandatory. - Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints. - Operational awareness of airline product offerings, ticketing rules, and travel documentation. - Strong customer service and problem-solving abilities with attention to detail. - Sales-oriented with demonstrated upselling and revenue-generating capabilities. - Positive, collaborative attitude with the ability to support and guide peers
Posted 3 weeks ago
2.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business. Job Purpose Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes. Profile description: Key Result Responsibilities Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals. Ensure accurate fare calculations, modifications, and cancellations as per agent requests. Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals. Provide after-sales support for B2B agent bookings. Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance. Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations. Handle complaints and escalations related to visa applications. Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services. Act as a point of contact for issue resolution and escalations to ensure service excellence. Prepare receipts for debiting agent ledgers. Create and process refund forms for visas and other services. Ensure compliance with financial documentation and reporting standards. Qualifications (Academic, training, languages) Minimum 12th standard pass. Additional certification in Travel & Tourism (e.g., IATA course) is a must. Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage. Proficiency in Microsoft Office (Excel, Outlook, Word). Fluency in English & Hindi is a must (Malayalam preferred). Work Experience 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline. Proficiency in Microsoft Office (Excel, Outlook, Word). Customer service-oriented approach with problem-solving skills. Ability to learn quickly and adapt in a fast-paced environment
Posted 3 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Mohali
Work from Office
-Selling international flights -Handling inbound sales calls for inbound selling. -Conversion of a lead into a sales calls. -Helping clients with travel planning. -Book tickets, reserve accommodations -Build and maintain relationships with client Required Candidate profile -At least 1 year of experience into Travel sales -Excellent communication skills. -Good knowledge of travel software ( Amadeus ) -Should be comfortable in rotational shifts. -CallHR Bhawna @9888998997 Perks and benefits -Training on different GDS. -Lucrative incentives.
Posted 3 weeks ago
6.0 - 12.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Job : Tech Lead-Dot net Jobs in Banglore (J49194)- Job in Banglore Tech Lead-Dot net (Job Code : J49194) Job Summary 6 - 12 Years Tech Lead-Dot net BTech-Comp/IT, BTech-Other Educational Level: Graduate/Bachelors Industrial Type: IT-Software/Software Services Functional Area: IT Software - Other Key Skills: Dot net Job Post Date: Thursday, July 3, 2025 Company Description The company is a software product company and is into building a B2B platform for global ticketing needs. The B2B platform caters to ticketing and post-ticketing flight requirements from search to fulfillment. The platform connects 600+ airlines and covering 175 countries globally. Their B2B platform offers competitive global airfares through an easy to use web user interface. Job Description Company details: Its a product based company HQ In Bangalore India It is an international Air transport association(IATA) specialised in providing global air fares for business, leisure, tour operators, and online travel agencies, offering access to a wide range of airlines. It s a worldwide global B2B ticketing platform, this platform basically connects 600 airlines 175 countries which gives the scale of the platform itself.
Posted 3 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Madurai
On-site
Job Opportunity: Lecturer / Assistant Professor Department of Airlines & Airport Management NATIONAL COLLEGE, MADURAI. We are inviting applications from passionate and qualified individuals for the position of Lecturer / Assistant Professor to teach BBA & MBA – Airlines and Airport Management courses at our reputed institution. Position : Lecturer / Assistant Professor Department: Airlines & Airport Management Joining: Immediate / As per notice period Key Responsibilities : Deliver engaging lectures for undergraduate (BBA) and postgraduate (MBA) students Prepare academic materials, lesson plans, and assessment tools Mentor students in career preparation, project work, and internships Collaborate with the department on academic and industry partnerships Participate in faculty development programs and college events Eligibility Criteria : Postgraduate degree (MBA / MPhil or equivalent) with specialization in Aviation/Airlines Management NET/SLET qualified or Ph.D. (preferred, not mandatory) Minimum 1–3 years of teaching or relevant aviation industry experience Excellent communication skills and command over English Preferred Skills : Knowledge of aviation regulatory bodies (DGCA, IATA, ICAO) Industry exposure in airport operations or airline services Passion for teaching and academic excellence Fluency in English (Hindi or other Third Language is a plus) How to Apply : Interested candidates may send their CV and cover letter to info@nationalcollege.co.in or contact 9791586555. Please mention "Application – Lecturer/Asst. Professor – Aviation" in the subject line. Join us in shaping the future of aviation professionals! National College , Madurai – Empowering Excellence in Aviation Education Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Monday to Friday Ability to commute/relocate: Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Required) Work Location: In person
Posted 3 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Noida, New Delhi, Gurugram
Work from Office
ON GOING BULK HIRING!!!! Travel Sales Consultant Sal- 65k +incentive Min 1 yr exp must in travel sales process ppc or meta calls 5 days working Location - Delhi/ Noida / Gurgaon Whats app CV HR 8368904214 Mention "Travel Sales" Required Candidate profile Refrences Highly Appreciated!!!!
Posted 3 weeks ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Company Description : Air Arena Tours and Travels Pvt. Ltd. is a prominent travel and tour company in Mumbai that offers a comprehensive range of services including Air Ticketing, Marine Ticketing, Visa Assistance, Hotel Bookings, Tour Packages, Travel Insurance, and more. The company is accredited by lATA and TAAl, ensuring high standards of service delivery and customer satisfaction. Role Description: This is a full-time on-site role for a Ticketing Consultant at Air Arena Tours and Travels Pvt. Ltd. in Mumbai. The Ticketing Consultant will be responsible for assisting customers with booking air and marine tickets, and ensuring a seamless travel experience for clients. Qualifications • Experience in Air Ticketing, Marine Ticketing, and knowledge of Visa Assistance • Strong customer service and communication skills • Attention to detail and ability to multitask in a fast-paced environment • Proficiency in using travel booking systems and software like Amadeus and Galileo (preferably knowledge of atleast 1 booking system) • Knowledge of IATA and TAAl regulations is a plus • Any bachelors degree or equivalent
Posted 3 weeks ago
1.0 - 4.0 years
1 - 5 Lacs
Chennai
Work from Office
LGT Holidays is looking for Ticketing Executive to join our dynamic team and embark on a rewarding career journey Manage ticket sales and bookings Respond to customer inquiries and provide assistance with ticket purchases and bookings Maintain accurate and up-to-date records of all transactions, including sales reports and inventory management Coordinate with vendors and other team members to ensure that all events are properly staffed and supported Process refunds, cancellations, and other ticketing-related transactions as needed Provide on-site support for events, including ticket scanning and crowd management Identify opportunities for process improvement and automation Strong knowledge of ticketing systems and processes Excellent customer service and communication skills Were seeking a ticketing executive with GDS experience (Galileo, Amadeus) to assist our clients. Having travel industry experience is a plus.
Posted 3 weeks ago
0.0 - 3.0 years
0 - 0 Lacs
Madurai, Tamil Nadu
On-site
Job Opportunity: Lecturer / Assistant Professor Department of Airlines & Airport Management NATIONAL COLLEGE, MADURAI. We are inviting applications from passionate and qualified individuals for the position of Lecturer / Assistant Professor to teach BBA & MBA – Airlines and Airport Management courses at our reputed institution. Position : Lecturer / Assistant Professor Department: Airlines & Airport Management Joining: Immediate / As per notice period Key Responsibilities : Deliver engaging lectures for undergraduate (BBA) and postgraduate (MBA) students Prepare academic materials, lesson plans, and assessment tools Mentor students in career preparation, project work, and internships Collaborate with the department on academic and industry partnerships Participate in faculty development programs and college events Eligibility Criteria : Postgraduate degree (MBA / MPhil or equivalent) with specialization in Aviation/Airlines Management NET/SLET qualified or Ph.D. (preferred, not mandatory) Minimum 1–3 years of teaching or relevant aviation industry experience Excellent communication skills and command over English Preferred Skills : Knowledge of aviation regulatory bodies (DGCA, IATA, ICAO) Industry exposure in airport operations or airline services Passion for teaching and academic excellence Fluency in English (Hindi or other Third Language is a plus) How to Apply : Interested candidates may send their CV and cover letter to info@nationalcollege.co.in or contact 9791586555. Please mention "Application – Lecturer/Asst. Professor – Aviation" in the subject line. Join us in shaping the future of aviation professionals! National College , Madurai – Empowering Excellence in Aviation Education Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Monday to Friday Ability to commute/relocate: Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Master's (Required) Work Location: In person
Posted 3 weeks ago
1.0 - 5.0 years
4 - 4 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
1.0 - 5.0 years
3 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 3 weeks ago
8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
TCS is Hiring for Delivery Manager Role!! Experience- 8 to 11 years Location- Mumbai/ Pune Job Description: Operational Functions: • Coordinate the operations for both Imports & Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes. • Ensure speedy delivery of cargo to customers. • Compliance with all regulations of USA & Canada Customs/IATA/TSA and other governing bodies. • Supervise shift managers and their teams; review KPIs regularly and ensure all team members meet expectations in quality, timelines, and communication. • Ensure full compliance with SOPs, Fix gaps in task ownership, Communication quality, and Process consistency. • Resolve escalations and exceptions during the shipment process. Be the go-to person for operational troubleshooting. • Deliver regular feedback, training, and development sessions. Build operational thinking and ownership mindset in the team. • Identify areas of inefficiency or data integrity issues. Build improvement plans and propose automation, smarter flows, and better controls. • Ensure seamless collaboration with our service providers. Financial and Accounting Functions: • Set goals and objectives for the team in accordance with company guidelines and key performance areas/indicators, number of jobs, revenue and cost per job, expenses & revenue ratio. • Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports, etc.) appropriately. • Ensure all accounting matters are finalized to maximize revenue, and all accounting functions in the branch are dealt with in a timely manner. People Management Functions: • Lead, motivate, and manage all operations teams. • Retain adequate staffing levels. • Conduct quarterly performance reviews; Establish targets and objectives. • Monitor staff performance - work with HR on employee relations and training issues. • Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources. • Assists Human Resources in the hiring and termination of employees. Required Skills & Qualifications: Familiarity with all freight forwarding procedures and financials: TSA, CBP, IATA, FMC, BIS Bachelors degree in any field (preferred: Commerce, International Trade, Logistics) 5+ years of industry related experience required with preference to freight forwarding. 2+ years of team management experience, including managing team leads or shift managers Demonstrated Leadership and People Management skills Strong attention to detail, data integrity, and customer service mindset Highly motivated and results driven Outstanding people skills; customer driven, business savvy Able to handle complex problems, knows how to multitask
Posted 3 weeks ago
0 years
0 Lacs
Vasant Vihar, Delhi, India
On-site
We are seeking a detail-oriented and customer-focused Air Ticketing Agent to join our team. The ideal candidate will be responsible for handling flight bookings, ticket reservations, cancellations, and modifications. This role requires strong knowledge of airline ticketing systems, excellent communication skills, and the ability to provide top-tier customer service. Key Responsibilities: · Book and confirm flight tickets for domestic and international travel. · Process ticket cancellations, rescheduling, and refunds as per airline policies. · Provide information on flight schedules, fares, and travel regulations. · Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for bookings or B2B Online Portals. · Assist clients with visa, baggage, and other airline-related inquiries. · Stay updated with airline promotions, discounts, and policy changes. · Handle travel-related emergencies and provide prompt assistance to clients. · Ensure accurate documentation and maintain records of all transactions. · Deliver excellent customer service and follow up to ensure client satisfaction. Qualifications & Skills: · Proven experience as an Air Ticketing Agent or in a similar role. · Proficiency in using GDS platforms (Amadeus, Sabre, Galileo, etc.) or B2B Online Portals. · Strong knowledge of airline ticketing rules and travel regulations. · Excellent communication and interpersonal skills. · Ability to multitask and work under pressure. · Attention to detail and problem-solving abilities. · Bachelor's degree in Travel, Tourism, Hospitality, or a related field (preferred). · Certification from IATA or other relevant travel organizations is a plus. Benefits: · Travel discounts and incentives. · Career growth and training opportunities. For more details please visit the website: www.vacationsmadcap.com Interested candidates kindly share your resume to radhika@vmadcap.com
Posted 3 weeks ago
1.0 - 31.0 years
1 - 3 Lacs
Ahmedabad
On-site
Role: Travel Executive Location: [Ahmedabad] Experience Required: Minimum 1 year (IATA-certified preferred) Key Responsibilities: Air ticket booking via GDS systems (Amadeus/Galileo) Hotel and travel package coordination Visa, insurance, and documentation assistance Handling client communication and backend travel operations (FIT / group tours) Additional Preferences: Strong communication skills Knowledge of international travel formalities Experience with Meetings, Conferences, and Exhibitions or corporate travel coordination will be considered a significant advantage. Kindly initiate the recruitment process at the earliest. Please let me know if you require a detailed job description or further inputs. Key Points for Travel & Tourism Job Profile IATA Certified? 1–2 Years of Experience? Know Air Ticket Booking? Know Hotel Booking? Familiar with Travel Portals (e.g. Amadeus, Galileo)? Basic Visa Application Knowledge? Understand Tours & Travel Process? Good Communication Skills?
Posted 3 weeks ago
27.0 years
0 Lacs
Gurugram, Haryana, India
On-site
We are a 27 Year old Luxury Travel agency with offices in Delhi and Gurgaon. We are looking for an experienced and detail-oriented Ticketing Executive to manage air ticket bookings for our Gurgaon branch. The ideal candidate should be well-versed in GDS systems (Amadeus/Galileo) international and domestic ticketing processes. Key Responsibilities: • Handle domestic and international flight bookings for clients, ensuring best fares and routing options. • Use GDS systems (Amadeus, Galileo )for reservations, cancellations, reissuances, and fare quotes. • Process special service requests (SSR) including meal preferences, seat selection, wheelchair assistance, and baggage. • Assist clients with rescheduling, refunds, and cancellations, ensuring minimal disruption and maximum satisfaction. • Ensure accurate issuance of tickets and timely delivery of PNRs and travel documents to clients. • Maintain updated knowledge of airline policies, fare rules, and IATA regulations. • Provide excellent pre- and post-ticketing support with a problem-solving attitude. ⸻ Requirements: • Minimum 2–4 years of ticketing experience, preferably with FIT clients. • Proficiency in at least one GDS system (Amadeus/Galileo)is mandatory. • Knowledge of fare constructions, refunds, reissues, and airline policies. • Strong attention to detail and ability to work under pressure. • Excellent communication skills and a client-first approach. • Familiarity with corporate and leisure travel ticketing preferred. • Graduate or Diploma in Travel & Tourism / IATA Certification is an added advantage. ⸻ Preferred Qualities: • Experience in handling high-end or HNI FIT clients. • Strong organizational skills and time management. • Ability to work independently and collaboratively.
Posted 4 weeks ago
0 years
3 - 6 Lacs
Guindy, Tamil Nadu, India
On-site
We are hiring Ticketing Executive - IATA/GDS for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: iata,travel consultant,client communication,international fares,client management,gds,amadeus gds,travel management,travel itinerary creation,routing,travel consulting,transfer coordination,customer-oriented approach,domestic and international travel reservations,detail-oriented,amadeus,travel planning,travel & tourism,it,time management,domestic travel bookings,routings,travel,reservations management,itinerary planning,problem solving,communication,excellent communication,problem-solving,communication skills,management,travel management systems,adaptability,reservations and cancellations handling,international travel bookings,international travel management,gds systems,customer-oriented,problem-solving skills,routing knowledge,customer communication,travel booking,mis,domestic and international reservations,customer service,travel bookings,visa processing knowledge,visa processing,knowledge of travel trends,domestic travel management,attention to detail
Posted 4 weeks ago
0 years
4 - 4 Lacs
Guindy, Tamil Nadu, India
On-site
We are hiring Senior Ticketing Executive - IATA/GDS for a leading Tourism Brand Job Description Assist clients in finding the best international and domestic travel deals tailored to their specific needs. Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary. Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals. Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery. Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards. Stay informed about airline rules, regulations, and current developments affecting travel industry trends. Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support. Assist finance department in client debt recovery processes as required. Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous. Hands-on experience with international fares, routings, and visa processing knowledge is essential. Create day by day tailored itineraries to suit clients needs. Role Responsibilities Proven experience as a Travel Consultant in the travel industry. In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings. Strong understanding of international fares, routings, and visa processing requirements. Excellent communication skills, both verbal and written, with a customer-oriented approach. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and ability to adapt to changing situations. Bachelor s degree in Travel and Tourism or hospitality, Business Administration, or relevant field is preferred. IATA certificate desirable and would add advantage. Work Perks! - What s in it for you: We offer some great employee benefits and perks outside of the norm. Incentives, bonus, free travel and holiday tours, discounted travel components fo your family members, commission on sale, gym/entertainement membership. Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service. Work Location : Madipakkam, Chennai. For more details contact us at 9176033506/9791033506. Skills: iata,travel consultant,client communication,international fares,client management,gds,amadeus gds,travel management,travel itinerary creation,routing,travel consulting,transfer coordination,customer-oriented approach,domestic and international travel reservations,detail-oriented,amadeus,travel planning,travel & tourism,it,routings,time management,domestic travel bookings,travel,reservations management,itinerary planning,problem solving,communication,excellent communication,problem-solving,communication skills,management,travel management systems,adaptability,reservations and cancellations handling,international travel bookings,international travel management,gds systems,customer-oriented,problem-solving skills,routing knowledge,customer communication,travel booking,mis,domestic and international reservations,customer service,travel bookings,visa processing knowledge,visa processing,knowledge of travel trends,domestic travel management,attention to detail
Posted 4 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Noida
Work from Office
Hiring for international blended process min 1 yr. of exp. required in travel domain US shifts 5 days working both sides cab salary - 35k in hand along with perks & incentives call or message 7838922243 ritikamalik.imaginators@gmail.com Required Candidate profile excellent communication skills required immediate joiners only need hands on experience in travel process/domain should have good understanding airline ticketing & GDS
Posted 4 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Need Min 1 yr of exp in Travel domain (GDS + Mannual Ticketing) Salary--30k plus incentives G/UG 24*7 5 days working both way cabs Drop cv on supreet.imaginators@gmail.com or call on 7042331616 Required Candidate profile Need good communication skills Need immediate joiners Need hands on exp with Amadeus, GDS Softwares and Mannual ticketing, Reissue and issue of ticket
Posted 4 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Need Min 1 yr of exp in Travel domain (GDS + Mannual Ticketing) Salary b/w (30k - 35k) in hand + Allowances G/UG 24*7 5 days working both way cabs Interested Candidate Contact: 9220771924 Akanksha Email-akankshaimaginators@gmail.com Required Candidate profile Need good communication skills Need immediate joiners Need hands on exp with Amadeus, GDS Softwares and Mannual ticketing, Reissue and issue of ticket
Posted 4 weeks ago
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