2 Iata Accreditation Jobs

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What Youll Do Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What Were Looking For 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Navan About Us Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them all while providing companies with real-time visibility, savings, and control. Navans investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market. In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The groups fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay the latter of which remains a standalone brand. At Navan, were never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and youll have the resources, tools, and training youll need to do the best work of your life. Our Benefits Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family&aposs needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance. Workplace Policy Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces in the U.S., Europe, and Asia, among others that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [HIDDEN TEXT]. Candidate Privacy Notice Please review Navan&aposs Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navans website and all Navan recruiters will be reachable through an email address ending in @navan.com or @navan.tech or "@talent.navan.com". Show more Show less

As an Online Support Executive/Sr. Online Support Executive at Travel Designer Group, you will play a crucial role in managing the operations of the B2B online portal. Your responsibilities will include handling outbound tourism, communicating effectively with suppliers, and following up with Travel Agents and Suppliers for Outbound packages. To excel in this role, you should possess a good knowledge of the Travel Industry, excellent communication skills, proficiency in MS Office, and preferably hold IATA accreditation. Your contribution as a part of our dynamic global team will drive the progress of our company and ensure the delivery of expertise, excellent service, and tangible value to our partners. If you are passionate about the travel industry and are ready to take on this exciting opportunity, we encourage you to share your updated resume along with details such as Total Experience, Current CTC, Expected CTC, Notice period, Reason for Job Change, and Availability for Interview with us at careers@traveldesigner.in. Our HR Team will review your profile and get back to you to understand your profile in detail. Even if your qualifications do not match the current requirements, we will keep your records for future opportunities that align with your skills and interests. Join us at Travel Designer Group and be a part of our innovative, creative, and results-driven culture that values the contributions of each individual in driving our company forward. Your journey with us will be marked by passion and excellence as we work together to create remarkable stories in the world of travel.,