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7.0 - 12.0 years
8 - 12 Lacs
Hyderabad
Work from Office
As part of our strategic initiative to build a centralized capability around data and cloud engineering, we are establishing a dedicated Azure Cloud Data Engineering practice. This team will be at the forefront of designing, developing, and deploying scalable data and reporting solutions on cloud primarily using Microsoft Azure platform and Power BI. The practice will serve as a centralized team, driving innovation, standardization, and best practices across cloud-based data initiatives. New hires will play a pivotal role in shaping the future of our data landscape, collaborating with cross-functional teams, clients, and stakeholders to deliver impactful, end-to-end solutions. This position will design, develop, implement, test, deploy, monitor, and maintain the delivery of data enrichments and reporting models using MS Fabric/PBI infrastructure. Primary Responsibilities: Work with BI team to build and deploy healthcare data enrichments Design and develop high performance reporting models and dashboards using Power BI/MS Fabric Deploy and manage the Power BI dashboard using Power BI service Ensure connectivity with various sources flat files, on-prem databases, Snowflake, Databricks using Live, Direct Query and Import connections Design and develop Azure Databricks jobs using Python & Spark Develop and maintain CI/CD processes using Jenkins, GitHub, Maven Maintain high quality documentation of data definitions, transformations, and processes to ensure data governance and security Continuously explore new Azure, Power BI features and capabilities; assess their applicability to business needs Create detailed documentation for PBI/MS Fabric processes, architecture, and implementation patterns Prepare case studies and technical write-ups to showcase successful implementations and lessons learned Work closely with clients, business stakeholders, and internal teams to gather requirements and translate them into technical solutions using best practices and appropriate architecture Contribute to full lifecycle project implementations, from design and development to deployment and monitoring Ensure solutions adhere to security, compliance, and governance standards Identifies solutions to non-standard requests and problems Support and maintain the self-service BI warehouse Work with business owners to add new enrichments and to design and implement new reporting models Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 7+ years of overall experience in Data & Analytics engineering 5+ years of experience designing, developing and deploying MS Fabric and Power BI dashboards 5+ years of experience working with Azure, Databricks, and Pyspark/Spark-SQL Solid experience with CICD tools such as Jenkins, GitHub etc. In-depth understanding of MS Fabric and Power BI along with deploying and managing dashboards, Apps and Workspaces along with access and security management Proven excellent communication skills Preferred Qualifications: Snowflake/Airflowexperience Experience or knowledge of health care concepts E&I, M&R, C&S LOBs, Claims, Members, Provider, Payers, Underwriting At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NIC
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
Notice Period: Immediate to 15 Days Employee type: Contract to Hire JD: Must - Azure Cloud Skills Have an excellent understanding of scalability, resilience and security opportunities and concerns associated with deploying solutions to Azure public cloud platform. Thorough working and hands on knowledge of Azure IaaS resources such as Virtual Machines, Virtual Networks, Subnets and Firewalls. Experience using Azure RBAC, Azure Active Directory and Conditional Access concepts. Thorough working and hands on knowledge of Azure PaaS resources such as Azure SQL Database, Function Apps and App Services. Thorough understanding of Azure Governance Principles and hands-on experience in rolling out compliance and governance polices. Basic certification AZ 900 must. Other required skills- Azure DevOps Skills Thorough understanding of CI/CD using Azure DevOps. Knowledge of GitOps. Automation Experience working with scripting languages such as PowerShell or Python and automating azure cloud implementations. Experience with automation and IaC tools such as Terraform, ARM, Artifactory. Holding any offer:
Posted 1 month ago
12.0 - 17.0 years
17 - 22 Lacs
Noida
Work from Office
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As part of our strategic initiative to build a centralized capability around data and cloud engineering, we are establishing a dedicated Azure Cloud Data Engineering practice under RMI – Optum Advisory umbrella. This team will be at the forefront of designing, developing, and deploying scalable data solutions on cloud primarily using Microsoft Azure platform. The practice will serve as a centralized team, driving innovation, standardization, and best practices across cloud-based data initiatives. New hires will play a pivotal role in shaping the future of our data landscape, collaborating with cross-functional teams, clients, and stakeholders to deliver impactful, end-to-end solutions. Primary Responsibilities: Design and implement secure, scalable, and cost-effective cloud data architectures using cloud services such as Azure Data Factory (ADF), Azure Databricks, Azure Storage, Key Vault, Snowflake, Synapse Analytics, MS Fabric/Power BI etc. Define and lead data & cloud strategy, including migration plans, modernization of legacy systems, and adoption of new cloud capabilities Collaborate with clients to understand business requirements and translate them into optimal cloud architecture solutions, balancing performance, security, and cost Evaluate and compare cloud services (e.g., Databricks, Snowflake, Synapse Analytics) and recommend the best-fit solutions based on project needs and organizational goals Lead the full lifecycle of data platform and product implementations, from planning and design to deployment and support Drive cloud migration initiatives, ensuring smooth transition from on-premise systems while engaging and upskilling existing teams Lead and mentor a team of cloud and data engineers, fostering a culture of continuous learning and technical excellence Plan and guide the team in building Proof of Concepts (POCs), exploring new cloud capabilities, and validating emerging technologies Establish and maintain comprehensive documentation for cloud setup processes, architecture decisions, and operational procedures Work closely with internal and external stakeholders to gather requirements, present solutions, and ensure alignment with business objectives Ensure all cloud solutions adhere to security best practices, compliance standards, and governance policies Prepare case studies and share learnings from implementations to build organizational knowledge and improve future projects Building and analyzing data engineering processes and act as an SME to troubleshoot performance issues and suggesting solutions to improve Develop and maintain CI/CD processes using Jenkins, GitHub, Github Actions, Maven etc Building test framework for the Databricks notebook jobs for automated testing before code deployment Continuously explore new Azure services and capabilities; assess their applicability to business needs Create detailed documentation for cloud processes, architecture, and implementation patterns Contribute to full lifecycle project implementations, from design and development to deployment and monitoring Identifies solutions to non-standard requests and problems Mentor and support existing on-prem developers for cloud environment Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience 12+ years of overall experience in Data & Analytics engineering 10+ years of solid experience working as an Architect designing data platforms using Azure, Databricks, Snowflake, ADF, Data Lake, Synapse Analytics, Power BI etc. 10+ years of experience working with data platform or product using PySpark and Spark-SQL In-depth experience designing complex Azure architecture for various business needs & ability to come up with efficient design & solutions Solid experience with CICD tools such as Jenkins, GitHub, Github Actions, Maven etc. Experience in leading team and people management Highly proficient and hands-on experience with Azure services, Databricks/Snowflake development etc. Excellent communication and stakeholder management skills Preferred Qualifications: Snowflake, Airflow experience Power BI development experience Eexperience or knowledge of health care concepts – E&I, M&R, C&S LOBs, Claims, Members, Provider, Payers, Underwriting At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application
Posted 1 month ago
6.0 - 10.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Job Overview: As a Sales Executive for Cloud Offerings, you will play a vital role in expanding the adoption of our cloud-based products and services. You will be responsible for managing the entire sales cycle, from prospecting and building relationships with potential clients to closing deals and ensuring customer satisfaction. This role requires you to be a self-starter who can work independently to meet sales targets while driving the growth of cloud services within target markets. Key Responsibilities: Sales Strategy Execution: o Identify key opportunities and target verticals for cloud offerings by leveraging market research and customer insights. o Collaborate with marketing teams to design targeted campaigns that address customer needs in specific industries. Client Acquisition & Relationship Management: o Build and nurture relationships with C-level executives, decision-makers, and other key stakeholders to drive cloud sales. o Understand client needs and recommend the best cloud solutions (IaaS, PaaS, SaaS) to address business challenges. o Manage the full sales cycle: prospecting, qualifying leads, conducting product demos, negotiating contracts, and closing deals. o Ensure a smooth transition from sales to post-sales support, ensuring customer satisfaction and retention. Product and Market Knowledge: o Stay updated on industry trends, competitive landscape, and cloud technology advancements. o Demonstrate a deep understanding of the cloud offerings, clearly articulating their business value to prospects. o Educate potential customers on the advantages of cloud adoption, including scalability, flexibility, security, and cost-effectiveness. Sales Reporting and Forecasting: o Maintain accurate records of sales activities and opportunities in the CRM system. o Provide regular updates and sales forecasts to management. o Analyze sales data and market trends to refine approaches and improve sales outcomes.
Posted 1 month ago
8.0 - 12.0 years
20 - 25 Lacs
Pune
Hybrid
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Power Bi Developer Qualification : Any Graduate or Above Relevant Experience : 8 to 12Years Required technical skill: power bi data warehousing and ETL SQL SaaS/PaaS/ IaaS services and platform Experience Location : Pune CTC Range : 18 to 22LPA Notice period : Immediate /serving notice period Mode of Interview : Virtual Mode of Work : Hybrid Sonali jena Staffing analyst - IT recruiter Black and White Business solutions PVT Ltd Bangalore, Karnataka, INDIA sonali.jena@blackwhite.in I www.blackwhite.in +91 8067432416
Posted 1 month ago
12.0 - 15.0 years
14 - 17 Lacs
Bengaluru
Work from Office
As a Principal Technical Specialist, you will play a key role in enhancing products and services by leveraging your expertise in software and system development. You will be responsible for analyzing, designing, developing, and testing software solutions while ensuring seamless hardware and software integration. With strong problem-solving skills, you will diagnose and resolve complex issues, support technical planning, and contribute to software evolution and quality improvements. Your expertise in Shell scripting, Python, Perl, Ansible, RHEL/VMware, Docker, Kubernetes, and cloud deployment will be essential for maintaining and optimizing systems. As a mentor and technical advisor, you will lead projects, provide guidance to teams, and drive innovation in a dynamic and collaborative environment. You Have: Bachelor's degree with 12 to 15 years of experience. Plans technical requirements based on customer needs. Develops software build-controlled production releases (e.g., main and update releases, service packages, maintenance updates, and customer design engineering). Defines product software evolutions through the creation and release of software documentation, software change control management, and supplier/customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to lower-tier support teams (Tier 2 and Tier 3). It would be nice if you also had: Maintain quality standards and participates in process and tool evolutions and improvements. Applies the software care process (especially emergency case handling), contributing when needed to the fastest problem restoration. Shell scripting, Python, Perl, Ansible and RHEL/VMware system configuration. Building Docker containers and Kubernetes administration with Cloud deployment. Works effectively in a mixed environment and applies best practices and knowledge of internal and external business issues to improve products or services. Possesses in-depth business knowledge and understands how relevant areas integrate to achieve objectives. Uses advanced analytical skills to solve complex problems or those without routine solutions, taking a new perspective. Shares initial ideas for the professional direction of their own organizational unit. Acts as a professional advisor and mentor for staff, work teams, and task forces. May lead projects with manageable risks and resource requirements or small teams, handling day-to-day staff management issues, including resource management and work allocation. Analyzes, designs, develops, and tests products, services, improvements, and bug resolutions for integrated hardware/software systems based on customer requirements. Resolves customer trouble tickets, diagnoses complex problems/issues, and provides resolutions or recommends corrective actions.
Posted 1 month ago
5.0 - 10.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Project description Product development for Data Center routing & switching platforms - Major Enterprise Networking equipment provider Our teamA team of networking enthusiasts willing to contribute to customer success Technologies usedNetworking protocols, Cloud-Native technologies, GitHub, JIRA, traffic generation tools, Windows/Linux servers, network virtualization, network security, network management tools, microservices and Agile methodologies OpportunitiesDesign and develop the latest Networking features and solutions, collaboration with an international team of professionals, working with the latest networking technologies and concepts, access to trainings. Responsibilities Work closely with development engineering teams, product management, and customer solution engineering teams to design and develop feature functionality for data center networks, network security and routing technologies. Architect/Design/Develop network control plane functionality for highly scalable networking platforms Collaborate with Product Management and SQA organization to ensure the implementation meets end-customer requirements for interoperability, performance, scalability, and security Develop detailed functional and design specifications Take complete ownership of the product from ideation to deployment Develop & Automate Unit test plans Review customer deployments and address customer-found issues Involve in customer deployments and customer escalations and help the customers to deploy Extreme Networks' solutions in the customer environment Skills Must have Require a Bachelor's/Master's degree in Computer Science/Electronics & Communication/Information Systems 6+ years of hands-on experience in designing and developing features in the Networking domain Expert programming skills in C/C++ Excellent understanding of Layer 2, Layer 3 (BGP, OSPF, IS-IS) and overlay protocols like VxLAN, GRE, MPLS, SPB Good understanding of Linux operating system internals Strong debugging and troubleshooting skills Ability to thrive in a fast-paced agile development environment Strong verbal and written communication skills Highly motivated and self-driven Nice to have GO Lang programming experience Understanding of Virtualization & Cloud technologies (Virtual Machines, Containers, Kubernetes) Familiarity with secure coding practices Good understanding of network security (Encryption, Authentication, DDOS mitigation etc) Other Languages EnglishB2 Upper Intermediate Seniority Senior
Posted 1 month ago
3.0 - 8.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Project description With a strong working knowledge of both Private and Public cloud, you will be the expert in these areas and work closely with clients and other parts of the business to design, implement and support innovative solutions. As the Cloud SME you will be expected to have either an AWS Solution Architect Associate level certification or Microsoft Certified Solutions DeveloperAzure Solutions Architect accreditation. You'll have an expert knowledge of either AWS / Azure Cloud platforms and a good working knowledge of Cloud solutions. Responsibilities Provide direct analysis and recommendations associated with the implementation or migration of specific applications to cloud services Implementing and maintaining cloud management solutions including initial and ongoing configuration of related automation, notifications, and reporting capabilities. Work with a variety of legacy applications and platforms and work with application teams to implement or migrate associated components to cloud services. Identify and troubleshoot cloud service events and issues as well as work with cloud service providers to efficiently solve issues or implement workarounds. Skills Must have Deep experience with targeted cloud environment (AWS, Azure or GCP), Infrastructure as a service (IaaS), Platform as a Service (PaaS) and other native capabilities. Hands-on experience architecting, designing, implementing, and supporting targeted cloud-based applications and solutions. Hands-on experience in all aspects of targeted cloud computing (compute, CI/CD, containers, storage, platforms, data, networking and security) Knowledge of networking and web standards such as DNS, DHCP, TCP/IP, HTTP, web security, switches, routers, load balancers, firewalls is desired Minimum 3+ years hands-on experiences in provisioning and high level of understanding on AWS related services.(especially ECS, SQS,MQ, Lambda). Deep understanding on AWS/Azure/GCP network components. High level understanding on Terraform. CI/CD Tools any industry standard tools is acceptable but knowledge in YAML scripting is must. Microservices provisioning and application deployments using EKS,ECS (any of these). Experience with Serverless components, especially Lambda Experience of configuration management Ansible, Puppet , Chef or Saltstack. Programming experiences (Python with boto3 preferred) Nice to have API experience (Kong / API Gateway) Experience with Kafka / Solace message brokers. Other Languages EnglishC1 Advanced Seniority Regular
Posted 1 month ago
5.0 - 10.0 years
7 - 17 Lacs
Hyderabad
Work from Office
Employment Type: Contract Mandatory Skill: Informatica MDM & IDQ Job Description: 5+ years of experience in performing administrative activities for Informatica/Informatica MDM Experience in Installation, Configuration, Administration and Security of BI tools Experience in software upgrades, Implementation of Hot fixes, implementation of new software offerings and coordination of testing activities with project teams Experience in implementation of SSL and Different Authentications methods Design, Install, Configuration, and Administration of Informatica Platform v10 or higher (currently on v10.2) on Linux, Install experience with Informatica MDM 10.x Preferred Leads software upgrades, Implementation of Hot fixes, implementation of new software offerings and infrastructure, maintenance, and coordinates testing activities with project teams Researches and provides recommendations for capacity modifications, collaborates with PM to document tasks and update status Creates and maintains architecture diagrams, Informatica/Data Integration/Data Quality tools & UNIX troubleshooting and Automating Daily Tasks Informatica/Data Integration/Data Quality Tools Security Informatica MDM Platform administration and Integration support Coordinates patching and other infrastructure related activities with different teams Monitoring of servers and services Responsible for BI and Analytics Administration at an enterprise Level. Identify and improve infrastructure and processes. Ensure environments are stable and available all the time. Administer and support BI Analytics Infrastructure including Upgrades, testing, Security Administration, License Management, troubleshoot ETL, Reports and workbooks, Performance Monitoring and System maintenance. Sarbanes Oxley experience a plus. IBM Cognos: (Good to have) Design, Install, Configuration, Cognos BI 10.x or Higher (currently on v11) on Windows and Install and Configure IIS, Cognos Analytics (v11) Knowledge Preferred. Create and maintain installation documentation and architectural diagrams Implement package deployments and troubleshoot package issues with complex long running reports. Experience working with Motio products a plus devise or modify procedures to solve complex problems considering Cognos administration and/or cube and report generation Perform backup, upgrades, set up security roles and users, and troubleshoot by understanding the various log messages Implement and maintain Cognos security Manage Cognos Analytics reporting, while utilizing best practices and innovative ideas to build, maintain, distribute and educate users on the reporting & query functionality of Cognos Analytics Apply expertise to implementation of BI application to support global reporting Tableau & Alteryx: (Good to have) Install and upgrades, administration and technical support for the Tableau Enterprise wide implementation& Alteryx Enterprise Server 2019.x Experience developing in and administering Tableau Server 2019.x or later, Tableau Desktop and Alteryx Designer and administering Alteryx Server Full Knowledge of SSL and Different Authentications methods Working knowledge of Cloud SaaS and PaaS applications
Posted 1 month ago
12.0 - 18.0 years
37 - 45 Lacs
Pune, Bengaluru
Work from Office
: Job Title: Product Manager LocationPune, India Corporate TitleVice President Role Description The product manager for Database Services is responsible for managing Deutsche Banks strategic database products, ensuring alignment with the banks technical roadmap. This role involves capacity management, cost optimization, chargeback mechanisms, and driving future product development within the organization. The product management teams works closely with CIO application teams, engineering, self service teams and external product vendors to ensure efficient and strategic evolution of banks database landscape. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Prepare, maintain and update the roadmap for database products ensuring alignment with Deutsche Banks technical vision and communicate it to relevant stakeholders Ensure and report compliance of strategic database products with Deutsche Banks technical roadmap and broader CIO application database environments. Oversee capacity management and forecasting to optimize database platforms, cost efficiency, while ensuring transparency with the consumers. Prepare and maintain information material for different stakeholder groups - such as technical experts and management - on various communication channels Drive innovation in database product offerings by evaluating emerging technologies, platforms, and market trends. Setup a database consumer community and interact with them on a regular basis Work with product vendors to manage database related products, licensing and service agreements. Facilitate database refresh cycles, upgrades, patches under minimal disruption to operations while integrating this process into Deutsche Banks ITSM landscape Prepare the upcoming technical refresh for Oracle Cloud@Customer in close cooperation with all parties involved. Identify potentials for cost optimizations that can be realized in the technical refresh. Communicate the upcoming technical refresh activities to all parties involved on a regular basis Identify opportunities for adoption of new database solutions and future product enhancements along with potential cloud adoption for database offerings Your skills and experience Bachelor's degree from a recognized university focusing in computer science or an IT-related subject More than 10 years of experience in financial industry with minimum 3 years in managing database products. Demonstrated experience in database transformation projects is desired. Fair understanding of database technologies and its role in enterprise IT environments. First hand experiences with on prem and public cloud solutions are desirable Advanced knowledge in ITIL process framework Advanced knowledge in agile work methodology Ability to gather information from CMDB to cater to different requirements for analysing the estate within the organization. Excellent communication and stakeholder management abilities. Careful and accurate working methods, focus on a high quality, even in stressful situations Resilience, reliability, flexibility and team spirit Pronounced service orientation along with ability to work with multiple internal teams is essential. Strong analytical and problem-solving skills to evaluate database product offerings and infrastructure needs. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
9.0 - 14.0 years
37 - 45 Lacs
Pune
Work from Office
: Job Title- IT Application Owner, AVP Location- Pune, India Role Description The applicant will act as an IT Application Owner for applications in the CIB Domain. The IT Application Owner (ITAO) is accountable for the Application Management of portfolio of applications. The ITAO has to ensure that the application(s) are enhanced and maintained in accordance with the Banks IT Security Risk and Compliance requirements. The Technology Roadmap within DB and the Business plans. The ITAO should work with relevant stakeholders of the application and ensure that he or she effectively identifies and manages risks, issues, compliance gaps in line with DB IT risk and compliance policies and also the road map of the business stakeholders. Service levels need to be evolved and met based on business needs. The ITAO need to proactively escalate with relevant stake holders to ensure that there is no slippage in meeting IT Risk, compliance and audit goals for the application, portfolio of applications. This role expects the person to have some experience in Project Management. The ITAO is also expected to take part in the Annual budget planning exercise with respect to his or her application along with relevant stakeholders if necessary. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The Application Owner is in charge of a broad set of duties. On one hand an ITAO has a management responsibility for a set of application within the portfolio. On the other hand, the ITAO is requested to provide detailed administrative information in self-assessments to comply with the IT Policies & Standards. The following are typically some of the tasks for which an ITAO is responsible for: Lead Risk and compliance process for the set of application that he or she is the IT owner. Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application. Manage Internal and external application audits and Audit issue remediation activities. Manage remediation of gaps in application lifecycle management activities such as Account recertification, remediation of Application configuration gaps etc. Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area. Manage any IT Security incidents that may occur in the application. Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools. Manage application capacity forecasting and monitoring. Plan and manage Application user access related tasks. Plan for Application Hardware / Software / License upgrades or migration activities to align to the compliant platforms. Your skills and experience Maintenance & Monitoring of Application/Environment Access levels for all the relevant teams in the Application life cycle phases Ongoing enhancement and maintenance of an application including management of scope & on-time Upgrades of Environments. Conducting strategic planning for the application & environments. Identifying and managing technical projects necessary to ensure required and established service levels are maintained. Managing strategic capacity, consumption and performance management (Forecast and management based on business plans). Ensuring policy-compliance for dB RAMM, SOX, ASG, ISP, Audit. Managing software licenses, security certificates and contracts with service providers. Manage technical projects necessary to ensure required and established service levels are maintained. Ensuring availability of all necessary application/service knowledge and documentation and are timely updated. Collaborating with various stakeholders including the Audit and Risk leads, Application vendors, Development, Deployment, DevOps, Testing and Production Management team members and project & program managers Steering, overseeing and delivering the design and development of industrialization solutions into the production support teams for operations and monitoring. Performing reviews for all technical changes in close collaboration with Development/DevOps team representatives (both business and IT). Assisting with DevOps objectives of configuration/monitoring/packaging/deployment automations. Identifying, documenting and communicating risks and issues discovered during delivery cycles. Participating in meetings with business and development, production support teams on product enhancement and development planning calls, evaluate and coordinate production incidents escalations. Coordinate with Risk and Control Program & Transformation lead to ensure all the necessary RnC items are addressed on time with resolutions there by mainlining the Application and Infra health status Green. Good understanding of the SDLCs and current IT trends in managing Projects. Excellent communication and influencing skills across various levels of stakeholders. Open minded and willing to learn business and technology. Ability to work in fast paced environment with multiple requirements. Ability to manage the expectations of stakeholders and also set expectation with clear milestones and target dates to achieve. Passion about sharing knowledge and best practice. Ability to work in virtual teams and in weak matrix organizations across geographic locations. Project management skills are must. Fluent in English (written/verbal) Ability to mentor juniors. Team Player Specific Technology Skills Minimum 7-9 years of work experience in IT Knowledge about ITIL framework. Certification will be a plus. Experience in Banking and Finance domain would be an advantage. 2-3 years project management or application owner experience Experience with SDLC framework Database knowledge (Oracle, Hadoop, MongoDB etc.) Experience with audit and compliance Knowledge about Cloud (IaaS, PaaS, SaaS) or any cloud certification Understanding of Continuous Integration and Deployment DevOps Tools such as GIT, Maven, Artifactory, Jenkins, Teamcity, Puppet, BladeLogic etc., Experienced withJava Server Technology, ANT, continuous integration and dev ops tools will be a plus. Ability to work on tight deadlines. Good communication and excellent interpersonal skills Experience with working multiple stakeholders with excellent coordination skills. Experience in creating solution roadmaps and plan with periodic governance status reporting and monitoring. How well support you . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
7.0 - 12.0 years
32 - 37 Lacs
Pune
Work from Office
: Job TitleEngineer - GCP Control Automation, AVP LocationPune, India Role Description You will be joining the TDI Engineering Platforms and Practice group as a full stack developer working on our target state secure pipelines and control automation squad. The pipeline is a key component in providing a frictionless software delivery experience for our customers and will be used by the entire organization. You will be responsible for designing, building and supporting a variety of automation including GitHub Actions and Workflows and backend process (TypeScript). This is a rare opportunity to help shape the future technology and culture of our firm. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Building secure and reusable CICD components to provide provenance and governance around our SDLC practice ensuing high quality compliance Integrate with existing developer tooling during the pipeline process to gather information and provide a safe working environment Your primary focus will be on software design, development and unit-testing activities including peer code reviews. Direct customer engagement to gather requirements and understand the disparate ways teams build software today Developing supporting materials (software, training materials, workshops) to facilitate adoption Your skills and experience 8+ years of professional experience and expert knowledge in TypeScript. Extensive DevOps experience including extensive automation experience including GitHub Actions, GitHub Actions Workflow, TFE etc. Experience of working on public cloud GCP preferred. Understanding of security concerns and frameworks such as SLSA a plus Practical experience of test-driven development and constant refactoring in continuous integration environment. Experience on modern software product delivery practices, processes and tooling and skills such as CI/CD pipelines using Git Actions etc. Define and evolve the architecture of the components you are working on and contribute to architectural decisions at a department and bank-wide level. Excellent analytical and communication skills, strong independence and initiative, ability to work in agile delivery teams. A passion for constantly learning and applying new technologies and programming languages in a constantly evolving environment. Advantageous Having worked on hybrid cloud solutions preferably using GCP Having worked on product development How well support you
Posted 1 month ago
8.0 - 13.0 years
0 - 1 Lacs
Hyderabad, Bengaluru
Work from Office
Role & responsibilities Solutions Architect AI & Microsoft Ecosystem Job Title: Solutions Architect AI & Microsoft Ecosystem Experience: 8+ Years Job Description: We are seeking a Solutions Architect with deep experience in designing AI and enterprise solutions within the Microsoft ecosystem. This role involves driving end-to-end solutioning across AI, data, and enterprise architecture using Azure and Microsoft technologies. Responsibilities: Design AI-powered enterprise solutions leveraging Azure Cognitive Services, Azure Machine Learning, and Azure OpenAI Define architecture blueprints that align with Microsoft cloud best practices Guide development teams in implementing scalable and secure Azure-based solutions Provide thought leadership on AI strategy, data governance, and cloud adoption Engage in technical discussions with Microsoft stakeholders and clients Required Skills: Strong architectural experience in Azure (IaaS, PaaS, AI/ML, Data Services) In-depth knowledge of Microsoft tools: Azure Synapse, Azure Data Factory, Power BI, and Logic Apps Experience with Azure API Management, Azure DevOps, and MLOps Understanding of security, compliance, and data privacy frameworks within Azure Proven ability to lead technical delivery teams and solution roadmaps Preferred candidate profile Microsoft Certified: Azure Solutions Architect Expert Familiarity with Microsoft Industry Clouds (e.g., Microsoft Cloud for Healthcare, Financial Services) Exposure to enterprise platforms like Microsoft Dynamics 365 or Power Platform
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cloud Azure Admin. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cloud-IaaS-Compute-Windows Azure. Experience5-8 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cloud Azure Admin. Experience3-5 Years.
Posted 1 month ago
10.0 - 15.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Mandatory Skills: Hybrid Cloud. Experience>10 YEARS.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
RATE:- up to 150K location :- PAN india EXP:- 5+ Design and implement secure, scalable Azure architectures aligned with enterprise standards. Address vulnerabilities as they are identified within the environment. Manage and automate cloud provisioning tasks and workflows using native Azure tools and scripting. Administer Managed Cloud Environments (MCEs) and ensure high availability and performance. Configure and manage MLPs Virtual Network (VNET) in Azure, integrating it with core services and on-premises infrastructure. Management and implementation of identity and access management using Microsoft Entra. Develop deployment processes for resource stacks and associated configurations. Support and extend standard systems management processes (change, incident, problem management) into the Azure environment. Implement monitoring and management infrastructure for availability and performance visibility. Design and manage network connectivity to/from and within Azure, including hybrid and multi-cloud scenarios. Integrate Azure management tooling with internal systems Design and implement data protection strategies, including high availability (HA) and business continuity planning (BCP). Administer Microsoft 365 services including Exchange Online, SharePoint Online, PowerApps, and content migration using ShareGate. Windows Server Administration & Management Required Qualifications Microsoft Azure Certification (e.g., AZ-104Microsoft Azure Administrator; AZ-305Designing Microsoft Azure Infrastructure Solutions; AZ-400Designing and Implementing Microsoft DevOps Solutions; or MCSECloud Platform and Infrastructure or equivalent). 3+ years of experience designing, deploying, and supporting Azure environments (IaaS and PaaS). Proficiency managing and administering Microsoft Entra (accounts, groups, conditional access, PIM, etc.) Strong analytical and problem-solving skills. Hands-on experience with the Azure portal and native Azure services. Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cloud Azure Admin. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Azure Network. Experience5-8 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cloud Azure Admin. Experience3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cloud Azure Admin. Experience3-5 Years.
Posted 1 month ago
5.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft-Cloud Azure. Experience5-8 Years.
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cloud Azure Admin. Experience3-5 Years.
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cloud Azure Admin. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cloud Azure Admin. Experience5-8 Years.
Posted 1 month ago
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