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9.0 - 13.0 years
0 Lacs
pune, maharashtra
On-site
As an Embedded Software Developer, you will be responsible for designing, developing, and optimizing embedded and system-level applications using C/C++ in Linux. Your role will involve implementing efficient data structures to enhance system scalability and throughput and developing robust Socket Programming interfaces for secure inter-process communication across distributed systems. You will be building multi-threaded applications that meet real-time performance requirements and developing on DEOS for high-reliability applications. Collaboration with cross-functional teams to deliver platform-specific solutions across diverse hardware setups will be a key aspect of your job. Additionally, you will design and implement graphical user interfaces (GUIs) using QT for embedded or desktop applications. Conducting unit testing, debugging, and performance analysis to address issues early in the development cycle will also be part of your responsibilities. Your qualifications will include a Bachelors or Masters degree in Computer Science, Electronics, or a related field, along with 9-10 years of hands-on experience in embedded software development. Strong proficiency in C/C++ for embedded platforms, experience with microcontrollers and real-time systems, and knowledge of peripherals such as UART, SPI, QSPI, I2C, and DDR are essential for this role. You should have a background in unit, integration, and system-level testing in embedded projects, experience with Ethernet network development and protocols, and familiarity with CI/CD tools like Bamboo and Jenkins. Experience with Linux Kernel, FreeRTOS, Yocto, Xilinx SDK, and CMake build systems, as well as proficiency in Python for scripting and automation, are required. Excellent communication skills, both written and verbal, are essential for collaborating effectively with team members. It would be beneficial to have experience with GitHub, JIRA, Confluence for version control and agile collaboration, Docker for containerized development environments, and an understanding of Secure Bootloaders, Application Encryption, and Code Signing. Experience in Data Distribution Service (DDS)-based systems is a plus. In this role, you will troubleshoot system-level issues in distributed, multi-threaded environments, participate in code reviews, and ensure adherence to best coding standards and practices. Your expertise will contribute to the successful development of embedded software solutions that meet high-performance and reliability requirements.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You are an Electronics Engineer with 3 to 5 years of experience in the EMS (Electronic Manufacturing Services) industry, based in Bangalore. Your primary responsibility is to ensure the delivery of defect-free, high-performance, and stable hardware for embedded system products. Your key responsibilities include: - Hands-on experience in the complete embedded system development lifecycle, including circuit design - Designing 32-bit microcontroller circuits and working with Motors (Stepper, BLDC) and motor drivers - Familiarity with digital and analog sensors, UART, I2C, SPI, RS232, and USB data interfaces - Developing electronics systems for products, including power control and monitoring - Conducting DFMEA and De-rating, design calculations, and documentation - Working on microprocessor, memory interface, and high-speed design - Knowledge of EMI/EMC, WIFI, and BLE interfaces - Strong analytical and debugging skills using tools like GDB and JTAG - Experience in hands-on development and troubleshooting on embedded targets - Proficiency in software configuration management tools, defect tracking tools, and peer review - Mentoring and training junior team members - Conducting layout reviews and understanding GSM and GPS technologies If you are passionate about electronics engineering and have a solid foundation in embedded systems, this position offers an exciting opportunity to work on cutting-edge projects and contribute to the success of the organization.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
The Embedded Software Developer position in Hyderabad requires a strong proficiency in C/C++ programming for embedded systems. The ideal candidate should have proven experience working with microcontrollers in real-time systems and possess expertise in developing unit, integration, and system-level tests for embedded engineering projects. Additionally, experience in working with peripherals like UART, SPI, QSPI, I2C, and DDR is essential for this role. The candidate should have a deep understanding of Ethernet network development and experience in CI/CD pipelines using tools like Bamboo and Jenkins. Knowledge and experience with Linux Kernel and/or FreeRTOS are desired. Advanced knowledge of Linux, Yocto, XILINX SDK, CMake Build system, and Python is also required for this role. Exceptional written and verbal communication skills are crucial for effective collaboration within the team. If you have a passion for software development and possess the desired skills mentioned above, we encourage you to apply for this exciting opportunity.,
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.
Posted 2 weeks ago
3.0 - 6.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Overview At Zebra Technologies, we innovate solutions that enable businesses to gain a competitive edge by empowering their workforce and enhancing operational efficiencies. We are seeking a highly skilled Android Framework Developer to contribute to our cutting-edge embedded systems and mobile computing platforms. This role is ideal for a quick learner and agile engineer who thrives in dynamic environments and excels in debugging, system-level development, and collaborative problem-solving. The position will focus on enhancing the Android framework, system services, and interactions with lower layers, ensuring robust, scalable, and high-performance solutions. Responsibilities Framework and System Development: o Design, develop, and enhance Android framework components and APIs. o Implement and optimize system services, drivers, and middleware layers. o Work on Android runtime (ART), HAL (Hardware Abstraction Layer), and lower-level system components. Debugging and Problem Solving: o Diagnose and resolve complex system issues across the Android stack, including framework, services, and hardware interactions. o Utilize advanced debugging tools and techniques to ensure system stability and performance. Cross-Functional Collaboration: o Collaborate with hardware engineers, QA teams, and other software engineers to integrate solutions seamlessly across the stack. o Work closely with product managers and design teams to translate requirements into technical deliverables. Agile Development: o Operate in an agile environment, participating in sprint planning, reviews, and retrospectives. o Contribute to code reviews and mentor junior team members on best practices. Performance Optimization: o Identify performance bottlenecks and implement improvements at the system level. o Optimize memory usage, CPU cycles, and power consumption to enhance the end-user experience. Documentation and Standards: o Create and maintain comprehensive technical documentation for system configurations, APIs, and development guides. o Ensure compliance with industry standards and Zebra's internal development protocols. Qualifications Education and Experience Bachelor’s degree in Computer Science, Electrical Engineering, or a related field with ~5 years of experience; or Master’s degree with ~4 years of experience in system-level Android development. Technical Skills Expertise in Android Framework: o Strong understanding of Android architecture, including Frameworks, System Services, and HAL layers. o Hands-on experience with AOSP (Android Open Source Project). Programming Languages: o Proficiency in Java, Kotlin, and C++ for Android development. o Familiarity with scripting languages (e.g., Python, Shell Scripting) is a plus. Debugging Tools and Techniques: o Experience with tools like GDB, Logcat, Systrace, and Perf for debugging and performance analysis. o Knowledge of debugging system-level issues in embedded platforms. Hardware-Software Integration: o Understanding of hardware interactions, including drivers and communication protocols (e.g., USB, I2C, SPI, UART). o Familiarity with custom hardware platforms and SoC integrations. Version Control and CI/CD: o Proficient in Git and experience with CI/CD pipelines using Jenkins, GitHub, Gerrit or similar tools. Behavioral Skills A quick learner with the ability to adapt to new technologies and environments.
Posted 2 weeks ago
8.0 - 13.0 years
8 - 13 Lacs
Pune
Work from Office
Minimum of 8 yrs of experience in QAD Development/Migration/Support Hands on experience debug reported issue and provide resolution with fix to business users Experience in Distribution, Manufacturing and Finance Module and good understanding of EDI ecommerce, EAM module, Fixed Asset, MSW Strong understanding of business process in Supply chain and Manufacturing Exposure to Mfg/Pro 9, eB2.1, QAD 2008 SE, QAD 2012 EE, QAD 2015 EE and QAD Adaptive and Qxtend Good Technical knowledge of Progress 4GL, QAD reporting framework, RF Eagle and Stream Serve Good understanding of inbound & outbound XML file processing, knowledge EDI configuration Must be QAD cloud certified Effective On Boarding (EOB), Sales in Adaptive UX, Purchasing in Adaptive UX, Enterprise platform Developer - Certifications Handle complex QAD application related issues from customer, partners and business users to provide resolution on time
Posted 2 weeks ago
3.0 - 5.0 years
10 - 15 Lacs
Bengaluru
Work from Office
KPMG India is looking for Senior - Java Backend Senior - Java Backend to join our dynamic team and embark on a rewarding career journey Participate in the entire application lifecycle, focusing on coding and debugging Write clean code to develop functional web applications Troubleshoot and debug applications Perform UI tests to optimize performance Manage cutting-edge technologies to improve legacy applications Collaborate with Front-end developers to integrate user-facing elements with server side logic Gather and address technical and design requirements Provide training and support to internal teams Build reusable code and libraries for future use Liaise with developers, designers and system administrators to identify new features Follow emerging technologie
Posted 2 weeks ago
4.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
JOB DESCRIPTION IoT Engineer Who are we Syook is an established startup headquartered in Bengaluru, working in the B2B space We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you! Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than comparable technologies The resultQuick RoI and Improved Operational Performance Its Industry 4.0, ready for deployment! Role overview First and foremost, were looking for people who are excited about what were doing -you dont need to know everything about IoT, but should be excited to learn Were building in an entirely new space, so youll be able to use creativity to help us solve problems and delight our customers IoT Engineers play an important part in our companys product development process, and in ensuring that the platform delivers maximum value from different types of IoT hardware As the name goes, you should be fussed about IoT hardware out in the market, and more importantly be able to quickly onboard new IoT hardware and validate them for the customer use cases Being an IoT Engineer, you will work closely with the Product and Engineering Team, and youll have the chance to make a difference to the platform Most of your day will be dedicated to firmware design & development, research & coordinating with the product and engineering team You should have the foresight to build a robust hardware portfolio that will ensure increased adoption of the Product, ease of use & result in customer delight You will see yourself progress and grade up to successive positions sooner than you would expect If youre passionate about hardware and are constantly thinking of What new things can be done with hardware?, and have an amazing knack for making things work, wed love to meet you Why you might be excited about us Were working to solve a massive global problem and help organizations be more competitive We love solving problems using technology and are bridging a massive gap in the operations excellence domain Were small, so youll be able to contribute efficiently and without bureaucracy Youll quickly have responsibility over big areas of our product Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too Youll be able to work independently and set your own schedule We dont micromanage and will help you do great work We trust our people and believe that each person here puts their best foot forward Well mold your role to shape a career youre excited about We care a ton about your satisfaction and job happiness, and will help prep you for whatever youre looking for in the future We work hard and also highly value balanced work/life We care about family and your own personal development, and dont expect for you to be always engaged with work There will be plenty of opportunities for you to further your career and lead your team as we grow Why you might not be excited about us Were growing (:50 people in the company now), so if you like more established companies, its not (yet) the right time Youll help build our companys culture Since were a growing startup, projects and priorities may shift continuously and you must be comfortable with that Our customers love us, and theres a lot we can improve Its a great place to be, but there may be some jank here and there (Nothing too scary! Show more Show less
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 weeks ago
3.0 - 8.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 5 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 weeks ago
6.0 - 11.0 years
22 - 27 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. GENERAL SUMMARY As a CPU Power Management FW Developer, you are responsible for working with a team on the enablement of the power management solution for Qualcomm's Oryon CPUs. You will collaborate internally to help define and implement embedded firmware to manage the power and performance for the CPU subsystem within Qualcomm SoCs across many verticals. You will also participate in various other aspects of the management controller firmware development, including power management, boot, RAS, debug, security and runtime services. In CPU Power Management FW developer role you will be working closely both with the hardware power management and firmware development teams. You will have an opportunity to engage with third parties on enablement of new platforms, as well as providing input to our SoC and platform architects on future designs. Role and Responsibilities Drive the complete firmware development lifecycle through design, development, debug and verification, in pre-silicon and post-silicon environments. Develop core firmware stack, utilizing and RTOS, that provides the essential services and frameworks to various algorithms running on the power management controller. Assist in defining Power Management solutions for future generation of Qualcomm CPUs. Actively engage with open source communities to contribute support for processor architectures, device drivers, and firmware features Collaborate with team members and other teams on silicon and platform bring-up, debug and diagnostics. Assist in identifying skills requirements and in hiring engineers, Preferred Qualifications BS/BEng in Electrical, Computer Engineering, or Computer Science (or equivalent professional experience) with 12+ years experience in embedded firmware development Self-starter who takes initiative and brings technical leadership Proficient writing and debugging C and assembly Driver development experience in RTOS or OS Kernel environments Demonstrated development experience with embedded OSes such as Zephyr, eCos, uC/OS or FreeRTOS Experience developing and debugging in pre-silicon environments including simulators and FPGA emulation Experience defining interprocessor communication interfaces between embedded controllers and the platform Familiarity with ARM v8 architecture. Development experience for a ARMV8 platform is a plus. Minimum Qualifications Education Bachelors - Computer Science, Bachelors - Engineering, Bachelors - Information Systems Work Experiences Hands on 4+ years experience with Programming Language such as C, C++, Java, Python, etc. ,8+ years of Software Engineering or related work experience Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 weeks ago
2.0 - 7.0 years
12 - 17 Lacs
Chennai
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: FW Job Function As an software engineer in the WLAN firmware group, you will be designing, developing, unit testing, bug fixing and maintaining WLAN firmware components that implements functional aspects of WLAN features on low memory foot print processors that will work in tandem with device drivers running on the host processors. The host driver and the firmware implement the WLAN drivers on the Qualcomms WLAN SoC platforms. As part of this team, you will be working on cutting edge WiFi technologies, solving challenging WiFi design & performance issues and working with some of the leading WiFi ODMs & OEMs across the globe on their sometimes high pressure & tough timelines. Also, Co-work with Hardware designer to verify hardware (MAC) features and debug hardware (MAC) issues; - Co-work with Driver team to debug software/firmware interface issues; - Co-work with algorithm team to diagnose WLAN RF systems performance issues. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. 2-6 years of relevant hands-on technical experience in years Software Engineering or related work experience. 2-6 years of experience with Programming Language such as C, C++. Preferred Qualifications Outstanding ability of C/C++ language 2-6 years of hands on technical experience in developing drivers and firmware. Experience working with low memory systems and code/data optimization. Hands on experience on Data structures. Good knowledge of OS theory and system architecture. Knowledge on wireless industry standards (IEEE 802.11a/b/g/n/ac/ax) and RF will be a strong plus. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 weeks ago
4.0 - 9.0 years
22 - 27 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: General Summary Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. We are hiring talented engineers for CPU RTL development targeted for high performance, low power devices. As a CPU Micro-architecture and RTL Design Engineer, you will work with chip architects to conceive of the micro-architecture, and also help with architecture/product definition through early involvement in the product life-cycle. Roles And Responsibilities Performance exploration. Explore high performance strategies working with the CPU modeling team. Microarchitecture development and specification. From early high-level architectural exploration, through micro architectural research and arriving at a detailed specification. RTL ownership. Development, assessment and refinement of RTL design to target power, performance, area and timing goals. Functional verification support. Help the design verification team execute on the functional verification strategy. Performance verification support. Help verify that the RTL design meets the performance goals. Design delivery. Work with multi-functional engineering team to implement and validate physical design on the aspects of timing, area, reliability, testability and po Preferred Qualifications Thorough knowledge of microprocessor architecture including expertise in one or more of the following areasinstruction fetch and decode, branch prediction, instruction scheduling and register renaming, out-of-order execution, integer and floating point execution, load/store execution, prefetching, cache and memory subsystems Knowledge of Verilog and/or VHDL. Experience with simulators and waveform debugging tools Knowledge of logic design principles along with timing and power implications Understanding of low power microarchitecture techniques Understanding of high performance techniques and trade-offs in a CPU microarchitecture Experience using a scripting language such as Perl or Python Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Preferred Qualifications: Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. 8+ years of Hardware Engineering or related work experience. 2+ years of experience with circuit design (e.g., digital, analog, RF). 2+ years of experience utilizing schematic capture and circuit simulation software. 2+ years of experience with hardware design and measurement instruments such as oscilloscopes, spectrum analyzers, RF tools, etc. 1+ year in a technical leadership role with or without direct reports. Principal Duties and Responsibilities: Leverages advanced Hardware knowledge and experience to plan, optimize, verify, and test critical electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems. Integrates complex features and functionality into hardware designs in line with proposals or roadmaps for complex products. Conducts complex simulations and analyses of designs as well as implements designs with the best power, performance, and area. Collaborates with cross-functional teams (e.g., design, verification, validation, software and systems engineering, architecture development teams, etc.) to implement new requirements and incorporate the latest test solutions in the production program to improve the yield, test time, and quality. Evaluates, characterizes, and develops the novel manufacturing of solutions for leading edge products in the most advanced processes and bring-up product to meet customer expectations and schedules. Evaluates reliability of critical materials, properties, and techniques and brings innovation, automation, and optimization to maximize productivity. Evaluates complex design features to identify potential flaws, compatibility issues, and/or compliance issues. Writes detailed technical documentation for complex Hardware projects. Level of Responsibility: Works independently with minimal supervision. Provides supervision/guidance to other team members. Decision-making is significant in nature and affects work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 weeks ago
10.0 - 15.0 years
15 - 30 Lacs
Pune, Chennai, Bengaluru
Work from Office
Description: - Requirements: Required Skills: • 6-8 years of experience with Proficiency in C/C++ for embedded system programming, scripting experience using Shell or Bash. • Strong experience with prplOS, OpenWRT, and embedded Linux development. • Experience with BSP integration and hardware abstraction layers. • Knowledge of bootloaders (preferably U-Boot) and boot sequence for ARM-based devices. • Hands-on experience with Buildroot, Yocto, or equivalent Linux build systems. Job Responsibilities: Job Overview: We are seeking a highly skilled Embedded Developer with deep experience in prplOS, OpenWRT, and embedded Linux systems. ________________________________________ Key Responsibilities: • Integrate and customize prplOS/prplWare on target embedded platforms. • Develop and maintain device firmware using C/C++ for Wi-Fi routers/gateways. • Perform Board Support Package (BSP) integration for Mediatek or similar chipsets. • Customize and maintain bootloader (U-Boot) and Linux kernel configurations. • Configure Buildroot and/or OpenWRT build systems for firmware generation. • Implement and debug networking and Wi-Fi (including Wi-Fi 7 and MLO) features. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Posted 2 weeks ago
4.0 - 6.0 years
2 - 6 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Test Technician will support the execution of DV, PV and Development testing for Sensor Products across automotive, medical and industrial applications. This role requires a details-oriented, hands-on individual with a strong foundation in test methods, test setups, test execution, data analysis and compliance with international standards. Job Requirements Experience4 to 6 years of hands-on experience in product validation, reliability testing, preferably in sensors or automotive, medical domain Prepare and setup test fixtures, instruments, and chambers for executing DV, PV and qualification tests. Execute Functional Tests, Environmental tests (thermal cycling, vibration, humidity, pressure and electrical tests), etc Record and manage test data accurately and Test report generation. Interpret and apply standards such as IATF 16949, ISO 17025, ISO 13485, AEC-Q100/102/103. Support in developing test plans and procedures aligned with product requirements and regulatory needs. Maintain test methods, fixtures and documentation in compliance with ISO 17025 requirements. Operate and maintain test equipment for electrical, mechanical, and environmental testing for maintenance, calibration and test efficiency. Analyze test data using statistical tools (e.g., Minitab), identify trends, Coordinate with the design and development teams for test schedules and support root cause analysis and corrective action implementation for any test failures. Collaborate with global design and validation teams to align test scope, timeline and acceptance criteria. Contribute to lab standardization and continuous improvement initiatives in test methods, automation, and lab efficiency. Ensure Test activities are executed safely in compliance with EHS safety, quality, and documentation standards in the lab environment Must be willing to work in shifts and need to be in office weekly 5 days Hands on experience with environmental chambers, DAQs, sensors, and measurement systems. Understanding basic electrical and mechanical testing principles. Experience in DV/PV test execution, data analysis and preparing test reports. Familiarity with test automation tools, ISO 17025, IATF, AEC-Q qualification Test methodologies. Experience with tools like LabVIEW, CANalyzer, Minitab, MS Excel, etc Skilled in use of DAQ, Oscilloscopes, Lab Instruments, Pressure / Vibration / Humidity, Climatic chambers, etc Proficiency in interpreting and applying international and customer-specific standards. Hands-on experience with test equipment and instrumentatio DESIRED S: Strong Analytical and problem-solving skills Hands-on, detail oriented and eager to learn Excellent communicator with the ability to work in cross-functional and global teams Self-motivated, proactive, and capable of working under tight schedules, pressure with minimal supervision Passionate about technology, testing and continuous improvement. What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent. Competencies
Posted 2 weeks ago
7.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivitys Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication. Key Responsibilities Experience7-10 years of hands-on experience in product validation, reliability testing, or test engineering preferably in sensors or automotive, medical domain.Plan and execute validation and reliability tests for sensor products in accordance with global and customer-specific standards. Interpret and apply standards such as IATF 16949, ISO 17025, ISO 13485, AEC-Q100/102/103. Develop test plans, procedures, and reports aligned with product requirements and regulatory needs. Develop and maintain test methods, fixtures and documentation in compliance with ISO 17025 requirements. Operate and maintain test equipment for electrical, mechanical, and environmental testing for maintenance, calibration and test efficiency. Analyze test data using statistical tools (e.g., Minitab), identify trends, and recommend design or process improvements. Collaborate with cross-functional teams including design, quality, and manufacturing to resolve technical issues. Support root cause analysis and corrective action implementation for test failures. Collaborate with global design and validation teams to align test scope, timeline and acceptance criteria. Contribute to lab standardization and continuous improvement initiatives in test methods, automation, and lab efficiency. Ensure Test activities are executed safely in compliance with EHS safety, quality, and documentation standards in the lab environment Mentor junior engineers and technicians in test execution and data interpretation. DESIRED S: EducationBachelors or Masters in Electrical, Electronics, Mechanical, or related field. Experience in DV/PV test plan preparation, test execution, data analysis and test reports. Strong knowledge of environmental, mechanical, and electrical testing methods. Familiarity with test automation tools (e.g., LabVIEW, Python) and data acquisition systems. Expertise in ISO 17025, IATF, AEC-Q qualification Test methodologies is a must. Skilled in use of DAQ, Oscilloscopes, Lab Instruments, Pressure / Vibration / Humidity, Climatic chambers, etc Proficiency in interpreting and applying international and customer-specific standards. Hands-on experience with test equipment and instrumentation. Competencies
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Mandatory Skills: VLSI Board Design. Experience: 3-5 Years. >
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience: 3-5 Years. >
Posted 2 weeks ago
0.0 - 4.0 years
2 - 6 Lacs
Mysuru
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk. >
Posted 2 weeks ago
0.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mortgage( Active/ Default Servicing). >
Posted 2 weeks ago
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