I Trade Telematics

Job Title: Back Office Support Executive – Software Support Company: Itrade Telematics Job Description: We are looking for dedicated **Back Office Support Executives** to join our Software Support team. The role involves assisting clients with software-related queries, resolving issues via remote support, and maintaining documentation to ensure smooth service delivery and customer satisfaction. Key Responsibilities: * Provide back-end support for software users via phone, email, or chat. * Assist in installation, configuration, and troubleshooting of software systems. * Coordinate with technical teams to resolve client issues promptly. * Maintain accurate records of customer interactions and support tickets. * Follow up with clients to ensure issues are resolved and feedback is received. * Generate daily/weekly support reports as required. Skills: * Basic understanding of software applications and computer systems. * Good communication skills (verbal and written). * Problem-solving and analytical abilities. * Proficient in using MS Office tools (Excel, Word, etc.). * Ability to multitask and handle pressure in a fast-paced environment. * Experience with CRM or ticketing systems is a plus. Requirements: * Minimum qualification: Any graduate (preferably in Computer Science, IT, or related fields). * Fresher or experienced candidates can apply. * Fast learner with a customer-first attitude. Benefits: * On-the-job training provided. * Performance-based incentives. * Career growth opportunities in the tech support domain. * Supportive and friendly work environment.