I O Engineering Consultant - M365 Email Engineer

Caring. Connecting. Growing together.

We are seeking a skilled and forward-thinking Email Engineer with deep expertise in enterprise email infrastructure and a solid understanding of AI tools and capabilities This role requires a deep understanding of Microsoft Exchange (both on-prem and online, email security tools, Outlook and experience supporting large Microsoft Exchange environments. The ideal candidate will also be AI-educated, capable of leveraging AI tools to enhance productivity and lead efforts to implement AI-driven capabilities within the email service domain.

This position MUST be flexible to work during US business hours (8am - 5pm CST)

Primary Responsibilities:

• Administer and support Microsoft Exchange (On-Prem and Exchange Online) environments
• Manage and support Microsoft Exchange Online and hybrid Exchange environments
• Oversee mailbox provisioning, transport rules, retention policies, and service configurations
• Perform lifecycle management including upgrades, patching, and decommissioning of legacy components
• Provide Level 3 support for Outlook-related issues across desktop, mobile, and web platforms
• Troubleshoot complex client connectivity, performance, and configuration issues
• Develop and maintain support documentation and resolution playbooks
• Monitor and maintain email infrastructure health, performance, and availability
• Participate in incident response, root cause analysis, and continuous service improvement initiatives
• Identify and remediate vulnerabilities within the messaging environment
• Ensure compliance with internal security policies and external regulatory requirements
• Use AI tools to automate diagnostics, streamline support workflows, and enhance operational efficiency
• Understand AI capabilities and their relevance to email service management
• Recommend and implement AI-driven enhancements such as intelligent monitoring, predictive analytics, and automated remediation
• Work closely with global team to ensure consistent service delivery across regions
• Enforce messaging-related governance, standards, and best practices
• Stay current with emerging technologies in messaging, collaboration, and AI
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 7+ years of experience in Microsoft Exchange administration in large-scale enterprise environments
• Experience with hybrid Exchange deployments and M365 suite integration
• Hands-on experience with email security platforms such as Proofpoint
• Solid proficiency in Outlook client support and troubleshooting
• Deep understanding of email protocols (SMTP, POP, IMAP), encryption, and authentication
• Familiarity with vulnerability management tools and practices
• Regular user of AI tools to improve productivity and service operations
• Ability to comprehend and apply AI capabilities to enhance email services
• Familiarity with AI platforms and automation tools relevant to IT operations
• Solid analytical and problem-solving skills
• Proven excellent communication and collaboration abilities
• Ability to work independently and in a global team environment

Preferred Qualifications:

• Microsoft Certified: Messaging Administrator Associate or equivalent
• AI-related certifications (e.g., Microsoft AI Fundamentals, Azure AI Engineer Associate)
• ITIL Foundation or higher certification
• Experience supporting geographically distributed teams and services

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