GENERAL MANAGER- HYVE HOTEL,SiliguriPosition Overview:The Hotel General Manager is responsible for the overall management and operation of the hotel, ensuring exceptional guest satisfaction, revenue growth, and profitability. The General Manager will lead and manage the hotel team, develop and implement business strategies, and maintain high standards of quality and service.Key Responsibilities: Leadership and Management: Lead, motivate, and manage the hotel team to achieve exceptional guest satisfaction, revenue growth, and profitability. Business Strategy and Planning: Develop, implement, and monitor business strategies to drive revenue growth, increase market share, and maintain competitiveness. Guest Satisfaction and Quality: Ensure exceptional guest satisfaction by maintaining high standards of quality, service, and cleanliness. Revenue Management: Analyze market trends, competition, and guest behavior to optimize room rates, occupancy, and revenue. Financial Management: Manage hotel finances, including budgeting, forecasting, and controlling expenses to achieve profitability. Marketing and Sales: Develop and implement marketing and sales strategies to drive revenue growth and increase market share. Human Resources: Manage human resources, including recruitment, training, and development of hotel staff. F&B Management: Supervise Restaurant budgets, quality control of food and satisfaction of guests Risk Management: Identify, assess, and mitigate risks to ensure the safety and security of guests, staff, and hotel assets. Compliance and Regulatory: Ensure compliance with all relevant laws, regulations, and industry standards Communication and Stakeholder Management: Communicate effectively with guests, staff, owners, and other stakeholders to build strong relationships and achieve business objectives. Knowledge of all hotel & restaurant departments as well as supervising and grievance management. Qualification: Experience: Minimum 15+ years of experience in hotel management, with at least 5-7 years as a General Manager or Assistant General Manager. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Skills: Strong leadership, communication, and interpersonal skills. Proven ability to drive revenue growth, improve guest satisfaction, and manage finances effectively. IT & Software:To be well equipped with Hospitality management Softwares Certifications: Certified Hotel Administrator (CHA) or Certified Hospitality Manager (CHM) preferred.Working Conditions: Work Environment: Hotel environment, with frequent interactions with guests, staff, and owners. Work Schedule: Variable schedule, including evenings, weekends, and holidays. Travel: Occasional travel for business meetings, conferences, and training.Salary and Benefits:Salary: NegotiableBenefits & Perks: As per Industry Standards