Customer Activation Specialist SoftwareOne

2.0 - 5.0 years

7 - 8 Lacs

gurugram

Work from Office

Role Overview The Customer Activation SME (AWS) is responsible for managing the pre-sales operations tasks. This role is key to ensuring SoftwareOne can maintain our overall customer experience by providing cloud publisher expertise and enabling the sales team to focus on their core selling activities. The Associate will provide guidance to the sales team and customers on the on-boarding process along with complete knowledge solutions around the program in the hyperscales (Microsoft, AWS, Google). Role & responsibilities Maintains basic level knowledge of service and solution offerings specific to publishers and is a customer-facing resource for sales activities alongside SoftwareOne resources. Serve as the Subject Matter Expert on publishers Products and Licensing for internal contacts and customers Customer quoting Demonstrates effective interaction skills by providing pricing and delivery information in response to inquiries, concerns, and requests. Must have Research driven approach to find all relevant information required to complete tasks. Understanding the business of hyperscaler programs (Microsoft, AWS, Google) & support the Global Subsidiaries and customers with the required knowledge. Providing the knowledge Solution on commercial onboardings Supporting the sales team and customers by resolving their pre- and aftersales queries with deep understanding of the programs Pushes him/herself to continuously improve customer experience and achieve customer delight. Preferred candidate profile Graduate/Post Graduate Degree holder AWS Certified Cloud Practitioner certification is required Prior experience in similar role Fluent in English with excellent command over grammar Excellent interpersonal, verbal and written communication, analytical are also required. Publisher Knowledge on Microsoft, AWS or/and Google (preferable) Additional Language knowledge would also be an added advantage to possess. Should be able to manage multiple tasks simultaneously, while completing work within allocated time frames as an individual contributor Solid problem solving, consultative and research skills Ability to analyze information with attention to detail Ability to work in a fast-paced team environment Ability to research multiple sources to find data General math skills, PC proficiency, knowledge of MS Office, Adobe Acrobat, and ERP Systems Reliable work ethic within a team environment Proven ability to be hands on within a heavy workload environment Must be a team player and able to work with and through others.

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Migration Architect Minfy

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

We are seeking a skilled Solution Architect with practical experience in Cloud migration projects, who is open to traveling to Europe as required by project demands. Having prior experience collaborating with European clients on cloud initiatives would be advantageous, particularly in relation to AWS, Azure, and GCP On-Prim to Cloud Migrations. Knowledge of Datacenters Components, IAAS, PAAS, and SAAS is essential, with exposure to Azure and GCP architecture considered a significant asset. The ideal candidate should hold Cloud certifications such as AWS Certified Solutions Architect - Professional, along with expertise in designing and implementing solutions across various cloud providers. Experience in Discovery, Assessment, Planning, and execution of large migrations using assessment, migration, and automation tools is crucial. In addition, proficiency in cloud fundamentals, along with a minimum of 8 years of experience in cloud technologies, is required. Strong capabilities in Cloud design, deployment, and architecture are essential, as well as a proven track record in cloud migration using cloud native and 3rd party migration tools. The successful candidate must have managed end-to-end migration projects, from strategy development to execution, particularly from on-premise to AWS, while experience with Azure or GCP is highly valued. Familiarity with Hyperscaler programs on large migrations such as AWS MAP and Azure AMPP is beneficial. Key responsibilities include overseeing the migration of various on-premise resources and services to different cloud providers, planning strategies for Backup, Disaster Recovery, Compliance, and security, and managing multiple priorities effectively. Strong analytical, troubleshooting, and problem-solving skills are essential, alongside excellent communication and interpersonal abilities. The role may involve working in a hybrid capacity to accommodate Europe/UK time zones from 2 to 11 pm. This position offers the opportunity to contribute to Data center exit projects or DC consolidation projects, making it crucial for the candidate to have prior experience in large migrations involving 1500+VMs and above. Optional certifications in Automation (RedHat Certified Specialist in Ansible Automation, HashiCorp Terraform Certified Associate) and Containers & Orchestration (CKA, RedHat Certified Specialist in OpenShift Administration) would be advantageous. Previous experience in managing migrations of physical servers, VMs, VDI, Storage, Active Directory, Firewall, and other resources to AWS cloud is a significant plus. Overall, the ideal candidate should possess a strong learning aptitude, ability to adapt to new technologies independently, excellent organizational and time management skills, and a commitment to following SOP, Run Books, and process documents.,

Posted 1 month ago

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