We are seeking a Software Product Support personnel to join our team in Bangalore. In this role, you will be responsible for explaining the features and workflows of our software products to our customers. You should possess the ability to understand software products and effectively communicate with customers over the phone. Familiarity with remote access tools such as TeamViewer and Ammyy is required. Key responsibilities include troubleshooting operating system level problems, particularly in Windows operating systems like Windows 7, Windows 8, Windows 10, and Windows XP. Additionally, you should be well-versed in various virus protection software and their configurations. Experience in troubleshooting SQL Server and IIS level problems is preferred. Knowledge of SQL Server installation procedures and basic troubleshooting is a plus. A basic understanding of Microsoft Internet Information Server (IIS), TCP-IP networking, and written communication skills for emails and Support Ticket notes are essential for this role. The ability to communicate with customers via popular chat software like Skype is also beneficial. If you are a proactive individual with strong technical skills and a passion for customer support, we would love to hear from you. Job Code: PS01 Location: Nashik,
As a Software Product Support personnel at our company in Bangalore, your role involves providing assistance and guidance to customers regarding the features and workflows of our software products. Your responsibilities will include: - Explaining various features and workflows of our products to customers. - Demonstrating a strong understanding of software products and their functionality. - Utilizing effective communication skills over the phone to assist customers. - Familiarity with remote access tools like TeamViewer and Ammyy. - Troubleshooting Operating System level problems. - Proficiency with Windows operating systems including Windows 7, Windows 8, Windows 10, and Windows XP. - Troubleshooting Windows Operating System level problems. - Knowledge of various virus protection software and their configurations. - Troubleshooting SQL Server and IIS level problems. - Understanding of SQL Server installation procedures and basic troubleshooting. - Basic setup knowledge of Microsoft Internet Information Server (IIS). - Understanding of basic TCP-IP networking. - Strong written communication skills for writing emails and Support Ticket notes. - Ability to communicate with customers via popular chat software like Skype. Qualifications Required: - Relevant experience in software product support. - Proficiency in Windows operating systems and troubleshooting. - Familiarity with remote access tools and networking concepts. - Strong communication skills, both verbal and written. Please note that the job code for this position is PS01 and the job location is Nashik.,