Head of Technical Services MPower India Private Limited

6.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As the Service Manager for UPS Batteries, you will have the responsibility of overseeing and optimizing all aspects of UPS battery maintenance and service operations. Your role will involve managing a team of service engineers and technicians to ensure timely preventive maintenance, coordinate emergency breakdown responses, and maintain high levels of customer satisfaction. It will be crucial for you to develop strategies aimed at maximizing system uptime, extending battery life, and upholding stringent safety and quality standards. You will be expected to supervise, mentor, and develop a team of battery service engineers and technicians. Efficient allocation of resources for preventive maintenance, corrective repairs, and emergency calls will be a key aspect of your role. Conducting performance reviews, identifying training needs, and implementing skill-development initiatives will also be part of your responsibilities. In terms of service delivery and quality control, you will need to develop and enforce service protocols, checklists, and standard operating procedures for battery inspections, load tests, and replacements. Monitoring service tickets to ensure timely closure and compliance with agreed Service Level Agreements (SLAs) will be essential. Additionally, conducting periodic audits and site visits to verify adherence to safety and quality standards will be crucial in maintaining service excellence. As the primary point of contact for key customers regarding UPS battery health, performance, and upgrades, you will need to act promptly to address escalations, ensuring root-cause analysis and corrective/preventive actions are implemented. Preparing and presenting service reports, lifecycle projections, and maintenance recommendations will also be part of your customer relationship management responsibilities. Furthermore, maintaining optimal stock levels of critical battery cells, connectors, breakers, and ancillary components will be essential for inventory and spare parts management. Collaborating with procurement to forecast demand, manage lead times, and control service-related expenses will also fall under your purview. You will be required to prepare annual service budgets, track actual vs. planned expenditures, and identify cost-saving opportunities through process improvements, vendor negotiations, and parts standardization. Analyzing service data to identify trends and drive reliability enhancements, compiling service performance dashboards, and leading root-cause investigations for major failures will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Electrical/Electronics Engineering or a related field. A minimum of 5-7 years of experience in UPS battery maintenance or power backup systems, with at least 2 years in a supervisory or managerial role, is required. Strong knowledge of VRLA, Lithium-Ion, NiCd batteries, battery chargers, inverters, and UPS architectures is essential. Hands-on experience with battery testing tools such as conductance testers, hydrometers, and load-bank testing will also be necessary for this position.,

Posted 1 week ago

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