Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Hybris - SAP Commerce Developer JD: End to end knowledge of Hybris Order Management and Hybris Data Hub integration. Experience in Spring, Hibernate and other JEE technologies frameworks. Experience in troubleshooting and bug fixing issues. Experience in X/HTML, CSS, JavaScript, XML and SQL. Understanding of current Hybris system implementation and customization - Hybris Core, Hybris eCommerce. Experience in Integration of Hybris using OCC Web services with systems like SAP Hybris / SAP Commerce Cloud Marketing, C4C and Data Hub. Good knowledge of both BC and BB.B Java JEE SpringC HTML, CSS and JavaScript, JQueryD Eclipse, Ant Maven. Experience in J2EE, Spring MVC, JSP, integrating various payment providers, SVN,GIT, B2C /B2B Hybris accelerator. Knowledge on Hybris ORM, WCMS, Backoffice, Cockpits,SOLR search engine. Expert in Hybris B2B, B2C Accelerators, Hybris Workflow and Task management. Expert in the catalog, order management, promotions, vouchers and coupons. Experience in working with JSPs, Java scripts, JQuery. Knowledge of SOLR or similar search technology.Experience in Source control using GIT etc. Minimum experience of working in 2 projects as SAP Hybris / SAP Commerce Cloud developer. B.Tech/BE degree in Computer Science or Information Technology. Candidates certified with SAP Commerce certifications will bepreferred. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
