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6.0 - 10.0 years
0 Lacs
navi mumbai, maharashtra
On-site
You will be responsible for formulating business strategy with the execution team and designing customer care operational processes and policies that align with the overall strategy. Your role will also involve implementing efficient processes and standards for the smooth and effective functioning of the customer care team. It is essential to develop robust customer service processes to ensure customer satisfaction and retention. Building and maintaining relationships with clients while meeting their needs will be a key aspect of your job. You will oversee a team of customer care executives to ensure they provide an exceptional client experience. Developing and overseeing the implementation of client service protocols and resolving complex client problems or disputes in a professional manner will also be part of your responsibilities. Supporting and training team members to help them achieve departmental goals and maintaining records of client interactions for training purposes are crucial tasks. Additionally, responding to customer service issues in a timely manner is essential. To qualify for this role, you should have 6-8 years of experience as a customer service team leader in any financial firm. A graduate/post-graduate degree with knowledge of financial markets, stock trading, securities firms, insurance, etc., is required. The ideal candidate will be humble and soft-spoken, with proven experience in a leadership role. Excellent communication skills, the ability to anticipate customer needs, superior organizational and time management skills, and innovative, creative thinking abilities are necessary to provide a cutting-edge client experience. Strong problem-solving skills and the ability to make sound judgment calls are also important qualities for this position. The compensation package will be as per experience and industry standards.,
Posted 23 hours ago
0.0 - 4.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Customer Service Executive in the International Voice department, you will be responsible for handling inbound calls from global customers, addressing their queries, and efficiently resolving any issues they may encounter. Your role will involve managing high-volume campaigns and ensuring a high standard of customer service across diverse international markets. Your primary focus will be on providing timely and accurate solutions while maintaining a positive customer experience. Your key responsibilities in this role will include responding to customer questions, resolving issues effectively, remaining calm and professional even when dealing with upset or frustrated customers, completing necessary reports, and escalating calls when required. Additionally, you will participate in regular training sessions to enhance your skills and contribute by sharing helpful tips and best practices with the team. We are looking for candidates who are Any Graduate and must be proficient in English at a C1 or C2 level. Both graduate freshers and experienced individuals are welcome to apply for this position. Strong communication skills in English and the ability to remain composed and solve problems in high-pressure situations are essential for this role. We value team players who exhibit qualities such as respect, courage, humility, integrity, attention to detail, and a focused mindset. The interview process will consist of TA Screening, Assessment, and an Operation face-to-face round. The ideal candidate for this role should be open to working night shifts and rotating weekends as we operate on a 24/7 work schedule in an office-based environment. If you are passionate about providing exceptional customer service and thrive in a fast-paced work environment, we invite you to join our team!,
Posted 3 weeks ago
3.0 - 7.0 years
0 - 0 Lacs
karnataka
On-site
You will be working as an IN-HOUSE SHOWROOM Sales Representative and STORE MANAGER at "Lamp Crafts", a renowned luxury lighting showroom located in Yelahanka, North Bangalore. Established in 1980, Lamp Crafts specializes in importing and retailing luxury lighting products and solutions, catering to a diverse clientele including architects, designers, builders, contractors, and homeowners. Your role will involve creating ambiance by blending art with light, offering lighting solutions for various spaces such as jewelry showrooms, houses, pubs, conference rooms, clothing stores, hotels, and resorts. You will be trained to understand different lighting products, including crystals and alloys, and their applications to achieve the desired ambiance. As a part of the Lamp Crafts team, we expect you to possess a positive attitude, warm smile, dedication, and commitment to deliver exceptional service. While a minimum academic qualification of II PUC is required, having a Diploma/Bachelor's in Interior Designing or relevant experience in interiors would be advantageous. Previous experience in public dealing, interior decoration, or architecture will be beneficial for this role. The ideal candidate should be well-spoken, smart, confident, humble, and a go-getter. You should be located within 20km of North Bangalore, Yelahanka, and willing to work 6 days a week from the showroom, with working hours from 10am to 8pm. Salary for this position ranges from a minimum of 50,000/- to roughly 1,25,000/- per month, with additional incentives. The job is full-time and permanent, with benefits including health insurance, performance bonuses, and yearly bonuses. Fluency in English is required for effective communication with clients and team members. If you meet the requirements and are enthusiastic about creating beautiful lighting solutions, we welcome you to join our team at Lamp Crafts and contribute to our mission of blending art with light to create captivating ambiances.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
delhi
On-site
Apply Digital is a global experience transformation partner driving AI-powered change and measurable impact across complex, multi-brand ecosystems. With expertise spanning strategy, design, engineering, and more, we empower clients to modernize organizations and maximize value for their business and customers. Our 750+ team members have successfully transformed global companies like Kraft Heinz, NFL, Moderna, Lululemon, and others. Established in 2016 in Vancouver, Canada, Apply Digital has expanded to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we embrace the One Team approach within a pod structure, bringing together senior leadership, subject matter experts, and cross-functional skill sets. Our well-oiled scrum and sprint cadences ensure teams release often and progress towards desired outcomes. We envision Apply Digital as a safe, empowered, respectful, and fun community worldwide, where our SHAPE values (smart, humble, active, positive, and excellent) guide us to connect, grow, and make a difference together. As a hybrid-friendly organization, Apply Digital offers remote options while preferring candidates based in or commutable to the Delhi/NCR region of India, with working hours overlapping Eastern Standard Timezone (EST). In this role, you will support Kraft Heinz in their digital transformation journey, enhancing consumer engagement and maximizing business value through implementable strategies, cutting-edge technology, and data-driven innovation. Apply Digital is seeking a Senior Technical Project Manager passionate about digital strategy, products, platforms, and commerce. The ideal candidate champions Project Management and Agile best practices, manages budgets, timelines, and client expectations, and fosters a one-team mindset through structured planning and risk management. Strong communication skills, proficiency in English, and experience working with remote global teams are essential for success in this role. Key Responsibilities: - Communicate updates clearly, maintain detailed status reports, and support the Product Owner in managing the program roadmap. - Lead project development through all stages of the Software Development Life Cycle, estimate project timelines, effort, and costs, and actively track team dynamics and morale. - Collaborate with internal and external stakeholders, manage project risks, budgets, and resources, and ensure high-quality outcomes of scalable platforms and products. Requirements: - 8+ years leading teams in delivering digital solutions, 6+ years as a Technical Project Manager in high-tech environments. - Strong technical understanding, Agile methodologies, proficiency in English, and experience collaborating with remote teams. - Proficiency in project management tools, strong time management, and prioritization skills, and a passion for digital products in fast-paced environments. Nice to Haves: - Scrum Master certification, experience with modern tech stacks, and debugging technical issues. Life at Apply Digital offers comprehensive benefits, flexible vacation policies, engaging projects with international brands, an inclusive and safe environment, and learning opportunities to help you thrive and grow. We are committed to building a culture of equal opportunity and inclusivity, valuing individual differences and celebrating diversity.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
delhi
On-site
You should have a strong understanding of food and beverages in a competitive market, with at least 5-6 years of work experience in the industry. Excellent communication skills are essential for this role, along with a well-groomed appearance and a humble attitude. You should also be willing to work on weekends as required.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
delhi
On-site
As a potential candidate, you should possess a solid understanding of food and beverages within a competitive market. With 5-6 years of relevant working experience, you are expected to have a strong foundation in this industry. Effective communication skills are essential for this role, along with a well-groomed appearance. Additionally, the ability to work weekends is a requirement.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
The role of Front Office Executive in the HR & Admin department is crucial in creating a positive first impression and ensuring smooth office operations. As a Front Office Executive, you will be the initial point of contact for clients, visitors, and employees, both in person and over the phone. It is essential to possess excellent communication skills, active listening abilities, and quick learning capabilities. Your role will encompass tasks such as greeting visitors, answering and directing incoming calls, scheduling appointments, and managing office correspondence. The ideal candidate for this position should be a female candidate from the Western Line, aged between 22 to 32 years, and a graduate. Proficiency in using office equipment such as phones, computers, and software is necessary, along with knowledge of MS-Office applications like Word and Excel. Additionally, having good handwriting in both English and Hindi is preferred. Key skills required for this role include phone etiquettes, time management, customer service, and the ability to maintain a professional and courteous demeanor. Traits like being humble, customer-centric, and professionalism are highly valued in this position. A minimum of 2 to 5 years of front office experience is preferred for this role. Responsibilities of a Front Office Executive include welcoming visitors, answering and routing calls, managing appointments, handling mail and packages, and assisting with administrative tasks. The work timing for this full-time position is from 10:30 am to 7:00 pm, Monday to Saturday, with the role reporting to the Manager HR & Admin. In terms of benefits, the position offers leave encashment, paid sick time, paid time off, and Provident Fund benefits. The candidate must reside in the Western Line area and have completed a Bachelor's degree. Additionally, proficiency in Excel functions and formulas, along with a total of 2 years of work experience, is required. The Front Office Executive will work on a day shift basis and should be able to multitask efficiently and maintain a professional demeanor while handling various responsibilities.,
Posted 2 months ago
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