2 - 7 years

3 - 3 Lacs

Bharuch, Ahmedabad, Vadodara

Work from Office

Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership

Posted 2 months ago

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Fleet Manager CIEL HR

- 5 years

2 - 5 Lacs

Pathanamthitta, Kottayam, Thiruvalla

Work from Office

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6 - 5 years of experience in managing blue collar workers. Should have a bike and be willing to travel within the city. Should be available to work on Weekends. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent. Perks and benefits Freshers also can apply More information kindly connect with amesh.krp@cielhr.com or 9809328109

Posted 3 months ago

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