306 Hsrp Jobs - Page 5

Thorough knowledge and hands-on experience on Routing, Switching, and network security Qualifications CCNA, CCNA Security, CCNP Job Location

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Network Hands on experience on Cisco Firewalls, Routers & Switches. ? Expert knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, Etherchannel, Stacking Switches, HSRP/VRRP, Access Lists(ACL), NAT ? Routing Protocols - Expert knowledge of configuration and troubleshooting of EIGRP, OSPF and BGP ? Expert knowledge of Security Technologies - IPSec VPN, SSL VPN, DMVPN ? Hands on experience on any of these vendor firewalls - Cisco ASA, Juniper SRX, Netscreen, Checkpoint ? Hands on experience in Enterprise LAN and WAN troubleshooting and configuration. ? Must have experience in enterprise network operation in handling escalation and severity cases. ? Network Documentation ? Knowledge of Cisco Wireless Access Points. ? Knowledge of IDS/IPS Experience3 - 5 YearsSalaryNot DisclosedIndustryIT Hardware / Technical Support / Telecom EngineeringQualificationB.EKey Skills Software Support Executive IT Administrator Software Support Hardware Engineer Network Engineer Walk in

Project Role : Architecture Assessment Lead Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities. Must have skills : ACI Universal Payment BASE24-Classic Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain their agreement, and conducting thorough discovery assessments. You will analyze the findings and provide actionable recommendations to address identified weaknesses and opportunities, ensuring that the architecture aligns with best practices and meets the client's strategic goals. Your role will require effective communication and collaboration with multiple stakeholders to drive successful outcomes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and discussions to gather insights and feedback from stakeholders.- Develop comprehensive reports that summarize assessment findings and recommendations. Professional & Technical Skills: - Must To Have Skills: Proficiency in ACI Universal Payment BASE24-Classic.- Strong understanding of architecture frameworks and methodologies.- Experience in conducting architecture assessments and evaluations.- Ability to analyze complex systems and identify areas for improvement.- Excellent communication and presentation skills to convey technical concepts to non-technical stakeholders. Additional Information:- The candidate should have minimum 5 years of experience in ACI Universal Payment BASE24-Classic.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Educational Master Of Engineering,Master Of Technology,Bachelor Of Technology,Bachelor of Engineering Service Line Engineering Services Responsibilities Join our core R&D Automotive Engineering Team for our marquee Swedish Account- Polestar!Infosys is hiring core Automotive R&D professionals as part of a dedicated Offshore Delivery Center being setup for Sweden’s marquee EV brand ‘Polestar’ at our Electronics City, Bangalore Campus. This is an opportunity to be part of cutting-edge automotive software projects, working with passionate global teams tackling real-world Automotive and next-generation Electric Mobility Challenges. If such an opportunity excites you, apply for the job opening below - CN tool expert for SDB designing Release and change management of SDB SDB development releases to support builds and issues Defining SDB guidelines and rulesets Checking consistencies issues across each domains Support system weaver/Star weaver work from function to SDB layer Why Choose Infosys Engineering Services Cutting-Edge ProjectsWork on innovative projects at the forefront of automotive technology. Global ExposureCollaborate with international teams and clients. Career GrowthWe invest in your professional development and growth. Inclusive CultureJoin a diverse and inclusive workplace that values creativity and collaboration.If you’re ready to accelerate your career in the automotive industry, apply now! Technical and Professional : CN toolSDB designing Preferred Skills: Domain-Automotive-Engine / Power Train Domain-Automotive-Infotainment System Domain-Automotive-Connected Car Domain-Automotive-Electric Vehicles (EVs)

Skills Aruba Wireless experience & expertise should be require for this position. Should have excellent written and verbal communication. Excellent understanding of Routing, Switching, Firewall, WIFI and Controllers. Good Knowledge in troubleshooting of Routers, Switches and Firewalls. Hands-on of Infrastructure problem solving and troubleshooting tickets. Hands-on operations on mega projects involving global network services and its architecture. Technologies Aruba Wireless must have . Cisco Routers 3900, ISR 4300 & ASR 9000 Switches , 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP Good Knowledge of NGFW Firewalls Cisco FTD, FortiGate , Checkpoint , Palo Alto. Good Knowledge in VPN on Router, Firewall , IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. Skills good to have ITIL Foundation Training and Certification Certification is added advantage Knowledge of Cloud Networking (Azure, AWS, Google etc.) Knowledge of Scripting

We are looking for a skilled Systems Integration Specialist to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 3-5 years of experience in systems integration and be able to work effectively with various stakeholders. Roles and Responsibility Collaborate with cross-functional teams to design and implement system integrations. Develop and maintain technical documentation for system integrations. Troubleshoot and resolve issues related to system integrations. Conduct testing and quality assurance for system integrations. Provide training and support to end-users on system integrations. Work closely with the development team to ensure seamless integration of new features. Job Requirements Strong understanding of systems integration principles and methodologies. Experience with integration tools and technologies such as APIs, messaging queues, and data storage solutions. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills. Familiarity with agile development methodologies and version control systems.

Primary Skillsets Strong expertise and extensive support of routing protocols/technologies such EIGRP, BGP, IS-IS, OSPF, MPLS VPN, IPSec VPNs, VRFs, Multicast, and ECMP Strong expertise and extensive with LAN technologies such as HSRP, VRRP, CDP, LLDP, Spanning Tree, and QoS and LACP Secondary Skillsets Experience supporting carrier circuits. Support of Wireless infrastructure and technologies including Cisco and Aruba controllers and access points, and 802.11 a/g/n/ac standards. Support of optical multiplexers including Cisco NCS 1002 and Evertz DWDM Multiplexers. Use of packet capture and analysis tools such as tcpdump, Wireshark, and other related technologies. Identify, recommend and implement changes to documentation standards used in the ACC. Routinely mentor junior staff in areas of process, technology, execution, and other areas. Serve as extensions of the leadership team as directed for workload management and routine guidance. Partner with the NMS tools team to develop new monitoring techniques and refine existing tools and features. Perform or participate in complex maintenance or deployment activities. Create or modify documentation in response to new events and learnings. Routinely provide constructive feedback for improvement opportunities. Assist management with determining suitable training and areas of technical need within the team. Assist with remediating major impacting service interruptions as required. Background in data center technologies such as Cisco Fabric Path, Zone Security, VxLan, F5 Load Balancing, and OpenGear terminal servers. Experience with firewalls and how they operate, preferably Palo Alto firewalls. Knowledge of cloud technologies particularly networking in AWS, Azure and GCP.

Urgent Requirement for Network Citrix LB (IBM Hiring). Experience : 4 years Network Engineer to analyze, implement, and maintain complex network's Load Balancer infrastructure. Abreast of the latest technologies and work collaboratively with experts in a variety of knowledge areas to develop and maintain a robust, reliable, high-performance Desired Skills and Knowledge Areas: Expertise in Load balancing technology including algorithms and health check options Experience with Global Server Load Balancing /GTM, Local load balancing/LTM, SSL acceleration, HTTP compression/caching, and DNS Experience with enterprise load balancers such as Citrix ADC/Citrix NetScaler or F5 Knowledge of TCP as it pertains to packet inspection and network/applications Experience programmatically configuring Application Delivery Controllers.

Designs and manages Cisco-based data networks, ensuring secure and efficient connectivity.

Manage and maintain data network infrastructure using Cisco technologies. Ensure network availability, security, and performance across enterprise systems.

Design, implement, and maintain network data infrastructures. You will manage data traffic, optimize performance, and troubleshoot network issues to ensure reliable communication. Expertise in networking and data protocols is required.

Configures and troubleshoots Juniper network devices.

Responsible for managing and optimizing network routing (WAN) and switching (LAN) technologies to ensure robust network performance. The role requires troubleshooting network issues, performing upgrades, configuring routers and switches, and maintaining network security. Expertise in network protocols and topologies is essential for effective troubleshooting and ensuring seamless connectivity across locations.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Degree in ECITCS 15 years of Full time educationKey Responsibilities :- Management and maintenance of the LAN / WAN/ Internet environment Delivering and establishing projects related network implementation for clients and internal teams- Provide support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition.- Meet customer expectation with timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999 Technical Experience :- Strong technical knowledge on troubleshooting Cisco routers, switches, and firewalls- Knowledge about Cloud platforms.- Should have strong skills on at least 2 skills Switching, Routing, Firewalls and should have moderate skills in other technology.- Minimum experience on VPN configuration on SRX/Paloalto/Fortigate.- Should have prior experience in handling production network monitoring. Lab experience will not be considered.- Exposure on configuring and troubleshooting switching environment with STP, VTP, HSRP Professional Attributes :- excellent Verbal and Written Communication skills Ability to take ownership and work independently with good interpersonal skills handling initiatives and ideas Work as a team player with positive attitude towards work Proven ability to manage own workload Educational Qualification:Degree in EC/IT/CS /15 years of Full time education Qualification Degree in ECITCS 15 years of Full time education

NetOps Engineer Administer and support Cisco ISE for network access control and policy enforcement. Implement and manage wired/wireless 802.1X authentication and posture assessments. Work with Cisco network devices (Routers, Switches, Firewalls) for integration with ISE. Collaborate with security teams to enforce identity-based access controls. Troubleshoot authentication issues and handle escalations (L3 support). Support global network operations in a 24/7 rotational shift model .

* Good Knowledge on SDWAN- Velo cloud or Versa & expertise is required for this position. * AWS/GCP cloud experience & expertise is required for this position. * Cisco Routers 3900, ISR 4300 & ASR 9000. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. * Basic knowledge of firewall technology. * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE. * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS. * Good Knowledge of NMS, NPM, NCM Nagios, SolarWinds and PRTG, OPmanager. * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. 49766,Network Engineer II * GCP cloud experience & expertise is required for this position. * Good understanding of Cisco ASA and Palo Alto. * Good knowledge of Ansible. * Cisco Routers 3900, ISR 4300 & ASR 9000. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP. * Good knowledge of Cisco ASA and Palo Alto. * Good knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE. * Knowledge of IPSLA Track, Routing Failover, Tunneling, QoS and Netflow. * Good Knowledge of NMS, NPM, NCM Nagios, SolarWinds and PRTG, OPmanager. * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. 48966,Network Engineer II * Good knowledge of Checkpoint, Palo Alto. * Good knowledge of SD-WAN Viptela * Good knowledge of Wireless * Good knowledge on Routing protocol. * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. 48963,Network Engineer,Sr * Aruba Wireless must have. * Good Knowledge of Checkpoint, Palo Alto. * Good knowledge on Routing/switching protocol. * Cisco Routers 3900, ISR 4300 & ASR 9000 * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. 48965,Network Engineer,Sr * SDWan (Viptela) experience & expertise is required for this position. * Cisco Routers 3900, ISR 4300 & ASR 9000 * Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP * Good Knowledge of NGFW Firewalls Checkpoint, Palo Alto. * Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE * Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS * Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager * Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. * Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management.

As an IP Senior Network Architect, you will deliver services to Nokia's customers, collaborating with external clients, product line managers, regional support teams, and the GNE team. The ideal candidate will have extensive experience in IP/MPLS network design and implementation, along with strong communication and collaboration skills, responsible for designing and implementing complex network solutions tailored to customer needs. You have: 8+ years of work experience in IP networks. Experience delivering professional services including network strategy, design and engineering, implementation, testing, customer training and on-site support. Knowledge of IP Networking like Routing protocols (OSPF, ISIS, BGP) and Signaling protocols (RSVP-TE, LDP). Segment Routing, QoS, IP VPN, VPLS, EVPN, BNG, NAT, Seamless MPLS, Application Assurance Specific Nokia knowledge of 7750, 7250, 7210 and 7705 product lines. It would be nice if you also had: Network Engineering expertise at a multi-vendor integration experience. 3rd party router expertise, including Cisco/Juniper product lines. gathering and scoping workshops with Customers to collect design requirements. Translate requirements into design specifications. Development of and support to High-Level Designs & Low-Level Designs. Provide assistance to Customers on best design practices in the areas of IP/MPLS core and services architecture. Acting as an IP/MPLS consultant. Being Nokia design and architect representative.

- General protocol knowledge of SSL ; DHCP ; DNS and TCP/IP;TLS. Experience with Cisco ACS/ISE/AAA (Radius/TACACS). Experience on Cisco ACS 5.x to ISE 2.x migration. Good understanding/knowledge with Cisco/VMware security devices configuring, supporting, troubleshooting, debugging, and administering. ISE implementation-Active-Directory, ISE-LDAP and ISE-RSA. Knowledge with Cisco Identity based services 802.1 X/wired /wireless, ISE Guest (Radius/AAA portal login), BYOD, ISE, ACE.

Network Engineering Advisor SD WAN Implementation:Design/Manage SD-wan LAN Operations insightProtocolsExperience in L2/L3protocols NOC Builddesigning, SOP preparations, Documentation. leading the Team and monitoring NOC Operations, troubleshooting network systems, Tools like SNMP tools, WindRiver. Experience in cisco switches and CPE devices Knowledge on firewall to understand the network security.

Provide Network Support for Team Deliverables L3. Able to Support Entire Network of Client Data Center. Interacting with the client on daily basis and provide insight to the remote team and management. Able to Support and have Good Knowledge of Static and Dynamic Routing Protocol like; EIGRP, OSPF, BGP and Static. Policy-base routing, Source-Base Routing, BGP Attributes. Able to Support and have Good Understanding of Layer2 and Layer3 switching technology Like; VLAN, VTP domain(Server/Client), STP, RSTP, MSTP, Rapid-PVST, Inter-VLAN routing, HSRP, VRRP, Stacking, STP troubleshooting. Able to Support and have Good Knowledge of Firewall Inside, Outside and DMZ zone and Security Level, DMZ, Policy, rule management, security, High-Availability, Cluster, Failover, logs monitoring and troubleshooting. Able to Manage network devices backup manually using TFTP and auto-backup tools. Remotely Upgrade IOS of network devices like Switches, Routers, Firewall and WLC. Able to use and configure Network monitoring tools, NCM, NPM, Syslog servers, event, TFTP Server, Ingress/Egress Traffic Analyzer, alerts, health monitoring. Participate as per schedule and monthly maintenance activities like backup activities. Skills: Should have experience and expertise in SD Wan (Viptela). Should have excellent written and verbal communication. Excellent understanding of Routing, Switching, Firewall, WIFI and Controllers. Good Knowledge in troubleshooting of Routers, Switches and Firewalls. Hands-on of Infrastructure problem solving and troubleshooting tickets. Hands-on operations on mega projects involving global network services and its architecture. Technologies: SDWan (Viptela) experience & expertise is required for this position. Cisco Routers 3900, ISR 4300 & ASR 9000 Switches, 2950, 3750,3850, C9000 series Power Stacking, Data Stacking, HSRP, VRRP & GLBP Good Knowledge of NGFW Firewalls Cisco FTD, FortiGate, Checkpoint, Palo Alto. Good Knowledge in VPN on Router, Firewall, IPSec-VPN, DMVPN, RA-VPN, GRE, MGRE Knowledge of IPSLA, Track, Routing Failover, Tunneling, QOS Good Knowledge of NMS, NPM, NCM like Nagios, SolarWinds and PRTG, OPmanager Good Knowledge on Backup/restore, IOS, Running Configuration, Start-up Config, network and firewall monitoring. Good Knowledge of Firewall CLI and UTM firewall devices, licenses, Blade and services management. Skills good to have: ITIL Foundation Training and Certification Certification is added advantage Knowledge of Cloud Networking (Azure, AWS, Google etc.) Knowledge of Scripting

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Mandatory Skills: Extreme Routing and Switching. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.