Team Leader - E-Commerce Operations Avalara Technologies

4.0 - 8.0 years

3 - 12 Lacs

Noida, Uttar Pradesh, India

On-site

What Your Responsibilities Will Be Team Management : Manage daily operations, ensuring that team members are focused, productive, and meeting important performance targets. Service level agreements and Quality Control : Ensure that Service Level Agreements (SLAs) are consistently met and that classification work is accurate Task Delegation : Assign classifiers to different Lines of Business (LOB), ensuring proper workload distribution and aligning resources to meet project needs. Performance Monitoring : Conduct regular one-on-one meetings with team members to assess performance, provide feedback, and set future goals. Cross-Audits : Perform cross-audits on team members classifications to ensure accuracy and compliance with regulatory standards. Mentorship : Provide leadership and mentorship to junior team members, helping them develop their classification skills and improve productivity. Process Improvement : Identify opportunities for process improvements within the team and work with senior leadership to implement changes. Client Relations : Work with clients to ensure that classification processes meet their expectations, address any concerns, and align with business needs. Collaboration : Collaborate with internal teams (e.g., Logistics, Compliance, Sales) to ensure proper classification, delivery of projects, and agreement on our goals. What Youll Need to be Successful You should have minimum 6 year of experience in HS classification. People from E-Commerce and Customs background would be given preference. You should be graduate out of recognized university (Minimum Education requirement), MBA/BBA will be preferred You should be comfortable with Computer, MS-Office and Internet Surfing from research perspective. You should have Sound Understanding Online Shopping Portals.

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Trade Specialist e2open

2.0 - 5.0 years

4 - 5 Lacs

Bengaluru

Hybrid

Title: Trade Specialist Location: Bangalore Responsibilities Master competently and independently our Global Knowledge update process for Trade Content assigned to you. Monitoring and keeping abreast of trade and customs compliance regulations for various countries. Analyzing and updating regulatory information in e2open proprietary software. Interacting with respective regions government officials as well as with network of trade professionals in-order to obtain trade and customs related information. Meet or exceed customer expectations on timeliness, quality and completeness of assigned projects by working closely with Team Leaders and Managers by following our quality management standards set forth by our ISO 9001:2015 certification. Carry out other ad-hoc tasks assigned by management Qualifications Excellent verbal and written communication skills in English language. Excellent research and analysis skills. Strong Computer skills with proficiency in Microsoft Excel & Word. Knowledge and Interest in international trade regulations, policies, and customs compliance. Strong team player with effective communication skills. Ability to work with people from different countries. Ability to work under pressure and in short time frames. Should be proactive and have a problem-solving attitude. Should have hands on experience in HS classification SQL and database knowledge is desirable. With 3-5 years of experience.

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