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4.0 - 8.0 years
10 - 15 Lacs
Gurugram
Work from Office
Key Responsibilities: Gather, analyze, and document HR business requirements, processes, and workflows. Translate HR business needs into functional specifications for IT teams or HR technology vendors. Act as a liaison between teams to ensure alignment on system enhancements, upgrades, or implementations. Support configuration, testing, and implementation of HRIS platforms. Conduct gap analysis and recommend process improvements to optimize HR operations. Facilitate workshops and stakeholder meetings in both French and English. Create user stories, use cases, business process models, and other standard BA documentation. Assist in change management, training material preparation, and end-user support during rollouts. Qualifications: 4+ years of experience as a Business Analyst, preferably within the HR domain. Fluency in French and English (spoken and written) is mandatory. Solid understanding of HR functions and HRIS systems. Proven experience with Agile and/or Waterfall project methodologies. Excellent communication, stakeholder management, and documentation skills. Ability to work independently and in cross-functional teams. Proficient in tools such as MS Excel, Visio, Jira, Confluence, or equivalent. Preferred Qualifications: Experience with international HR processes, especially across French-speaking regions. Good to have Certification in Business Analysis (e.g., CBAP, PMI-PBA) or HR systems (e.g., Workday, SAP SuccessFactors). Prior involvement in HR digital transformation or HRIS migration projects. Roles and Responsibilities Key Responsibilities: Gather, analyze, and document HR business requirements, processes, and workflows. Translate HR business needs into functional specifications for IT teams or HR technology vendors. Act as a liaison between teams to ensure alignment on system enhancements, upgrades, or implementations. Support configuration, testing, and implementation of HRIS platforms. Conduct gap analysis and recommend process improvements to optimize HR operations. Facilitate workshops and stakeholder meetings in both French and English. Create user stories, use cases, business process models, and other standard BA documentation. Assist in change management, training material preparation, and end-user support during rollouts. Qualifications: 4+ years of experience as a Business Analyst, preferably within the HR domain. Fluency in French and English (spoken and written) is mandatory. Solid understanding of HR functions and HRIS systems. Proven experience with Agile and/or Waterfall project methodologies. Excellent communication, stakeholder management, and documentation skills. Ability to work independently and in cross-functional teams. Proficient in tools such as MS Excel, Visio, Jira, Confluence, or equivalent. Preferred Qualifications: Experience with international HR processes, especially across French-speaking regions. Good to have Certification in Business Analysis (e.g., CBAP, PMI-PBA) or HR systems (e.g., Workday, SAP SuccessFactors). Prior involvement in HR digital transformation or HRIS migration projects.
Posted 1 week ago
2.0 - 5.0 years
7 - 12 Lacs
Surat
Work from Office
We are seeking a Human Resources & Administration Manager to oversee and manage daily HR and administrative activities. This role includes recruitment and retention, compliance, compensation, benefits, training, and development, as well as the smooth execution of administrative functions. The HR&A Manager will provide strategic HR guidance and ensure effective employee relations and performance management. Requirements Masters Degree in Human Resources or a related discipline, or an equivalent combination of education and experience. Minimum of 2 years of experience in the field of Human Resources. Ability to work with managers to assess complex issues pragmatically. Excellent written and verbal communication skills in English and local language. Proficient in MS Office, including Word, Excel, and Outlook. Strong organizational skills and the ability to lead employees at various levels. Understanding of confidentiality as it relates to Human Resources.
Posted 1 week ago
2.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Senior Technical Coordinator Integrated Facilities Management Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. The Asia Pacific region is an important part of our clients success: occupying65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our clients way of working and thinking. What this job involves: Providing onsite support You will be the Site leads reliable resource on whom we can bank on for all technical expertise. Youll achieve this by responsibly performing routine site checks and inspections to ensure all critical procedures and equipment management best practices are implemented and followed. Also we would look at your technical skills and suggest if any processes can be improved and implement cost saving measures. There will be questions that will arise while you are at the forefront and your contributions should be inline with team thoughts and motive. Youll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Youll need to ensure we hit key performance indicators and meet our service level agreements. Key aspects Monitor day to day technical operations activity for the site. Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards & building management Coordinate with vendor staff & staff on site to ensure the smooth operation Routinely inspect the building, have regular walk arounds and raise tickets for closure of the identified snags on a daily basis Assess & analysis of the readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Support the asst manager- technical in identifying energy management, saving opportunities, risk management. Client/Stakeholder Management Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service Build and develop effective client / stakeholder relationships across multiple levels of the organisation Proactively understand the customers/ employees needs and act on them before being requested Finance Management Accurate billing and invoicing Adherence to the monthly forecast Invoice management. Procurement & Vendor Management Work on getting quotations as per site need Sharing indents for monthly material supply Zero stock out of situation Other Key Activities Participate in emergency evacuation procedures including crisis management and business continuity Take readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc Energy management, saving opportunities, risk management & engineering systems audits Preparing floor register for Health and Safety Issues for client 24/7 emergency call support and site attendance is require
Posted 1 week ago
10.0 - 15.0 years
30 - 35 Lacs
Bengaluru
Work from Office
What this job involves: The area IFM Business Lead will have responsibility for the overall management of IFM as a business function for the area / countries under the scope. The responsibility includes delivering key initiatives as well as ensuring consistency in IFM processes and service delivery. The role requires the individual to establish & nurture working relationship with the key stakeholders including functional leads and area leads within JLL as well client organizations. This is a leadership role requiring efficient management of multiple teams working together to provide a professional, value-focused service aimed at constantly meeting or exceeding the client expectations. Key Responsibilities: Acts as the single point of contact for IFM business function in the area / countries. Provide leadership to the JLL account based IFM management & service delivery teams in the area / countries. Collaborating with GREF leadership team in the region / area / countries, establish delivery strategies for IFM function from time to time. Key drivers to include continuous improvement, staying ahead and best in class. Establish annual goals for IFM function in the area / countries aligning with the overall clients GREF global, regional and local objectives and driving teams to achieve the same. Develop and maintain a detailed understanding of clients business and key factors influencing IFM function requirements, aligning with the Leadership Principles of the client. Manage relationships with all the key GREF stakeholders and function leads (both client and JLL) for efficient delivery of IFM services. Lead larger discussions with India RPM for portfolio growth / strategy / RE acquisition. Lead and ensure implementation of raising the bar initiatives to continuously improve the overall customer experience through IFM function customer touch points. Establish a robust business governance process including conducting regular business reviews (BRs) with GREF leadership for IFM function. Operating as a business manager, responsible for overall budget management operational and capital budgets for the IFM function. Develop success metrics for IFM performance / team performance. Collaborate with HR team on talent acquisition & retention, succession planning for all critical resources and help develop future leaders. Lead and ensure achievement of agreed business targets for the area / countries of responsibility revenue, expenses, budget management, debtor targets, savings target, KPI & performance. Education and experience Masters in Business Management with a minimum of 10 15 years of experience in a corporate environment with proven ability to function effectively as a business leader. Exposure and experience in dealing with multinational corporate organizations. Experience of managing business P&L is desirable. Strong Analytical skills. Proven ability to solve problems using an objective approach. Good Leadership skills with ability to manage large teams. Ability to adapt and perform under pressure, ability to meet business targets & objectives Ability to collaborate strongly across multiple stakeholders. Possess strong interpersonal skills with the ability to build and nurture relationships. Good communication & client relationship management skills. WORKING CONDITIONS Primary work location in an office environment with regular travel to client sites within the assigned area May require occasional travel to other regions for meetings or conferences Flexible work schedule may be required to address client needs or emergency situations WHAT WE OFFER Competitive salary and performance-based bonus structure Comprehensive benefits package including health, dental, and vision insurance Collaborative and innovative work environment Opportunity to make a significant impact on a growing business
Posted 1 week ago
3.0 - 6.0 years
2 - 6 Lacs
Kolkata
Work from Office
Incoda Media is looking for Sr. Supervisior to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.
Posted 1 week ago
1.0 - 2.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team
Posted 1 week ago
1.0 - 2.0 years
1 - 2 Lacs
Sonipat
Work from Office
Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team
Posted 1 week ago
1.0 - 2.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team
Posted 1 week ago
2.0 - 3.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Oversee the maintenance and operations of facility management services. Develop and implement facility management policies and procedures. Monitor and evaluate facility performance and identify areas for improvement. Manage and train facility management staff to achieve high performance and professional growth. Collaborate with other departments to ensure smooth operations. Prepare and present reports on facility management activities and performance.
Posted 1 week ago
3.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Duties & Responsibilities What this job involves Lead the JLL Management team in the delivery of Facility Management Services with respect to F&B Operations of Hyderabad JLL Managed sites Ensure that the services are delivered in line with the Contractual commitments, HOCO of CTS and within budgets. Conduct competence testing of team and identify suitable trainings Carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors. Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors. Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, JLL, and its subcontractors. Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals., base kitchen audits Advise on future year budgets as and when requested for. Maintain all records related to the performance of Facility Management operations on F&B Operations Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings. Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services. Analyze call outs to understand trends; undertake strategic initiatives to minimize the same. Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization. Train team members on all Quality policies & procedures. Audit sub-contractors on quality of materials & upkeep of the site. Review the performance of JLL Staffs and conduct performance appraisals from time to time. Interface with the JLLs HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team. Prepare and review the activities on a monthly basis and update the same to JLL Campus Manager / Account Director. Analyze call outs to understand trends; undertake strategic initiatives to minimize the same. Liaison with the client Finance team Interface with client and JLL Finance department to raise Client billing / invoicing and follow up with the client representatives for the payments. Develop MIS reports for JLLs Management team and necessary client reporting. Duties are in accordance with the Scope of Work & include: General Administration & Management. Team management including Vendor team (onsite personnel). Prepare, submit and review Monthly Report to the Client. Preparation and submission of management reports/analysis as and when required by client Assistance to for preparation of Annual Budget Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual Operational Risk Management Update and implement Emergency Response plan; drills etc as required After office hours Facilities assistance response Operational Audits and Compliance. Escalation of Incidents/Problems Performance objectives Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team Key skills Manager will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations. Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities F&B Operational issues from Client staff and arrangements pertaining to all operating expenditures. Well-groomed and presentable all the time. Good communication Skills.
Posted 1 week ago
5.0 - 10.0 years
4 - 8 Lacs
Ahmedabad, GJ
Work from Office
APM - Planning and Documentation BE Civil max 5 years of experience in residential and mix use commercial buildings Planning and Documentation Key Responsibilities: Assist in developing, updating, and maintaining detailed project schedules (Primavera/MS Project). Monitor project progress against baseline and report variances. Prepare look-ahead schedules, resource loading charts, and tracking sheets. Coordinate with engineering, procurement, execution, and contractors to gather input and update schedules. Support Planning Manager in preparing progress reports, dashboards, and recovery plans. Analyze delays and critical path; support in extension of time (EoT) claims if needed. Participate in weekly project review meetings and provide updates on schedule status. Track key project milestones and ensure alignment with client requirements and internal targets. Maintain planning documentation including WBS, scope definitions, and baseline plans. Support cost control, resource management, and procurement tracking activities. .
Posted 1 week ago
3.0 - 6.0 years
5 - 9 Lacs
Chennai
Work from Office
Responsible for implementation of HR initiatives, policies and processes related to recruitment, employee engagement, learning & development, and talent management and to improve business outcome. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the business.Responsibilities Facilitate talent review and calibration sessions with business leaders. Prepare Annual Operating Plan (AOP) for sub functions within a business unit and per quarter outlook projections based on business needs, projected attrition, and expected location movements. Track adherence to manpower budget and take corrective actions in case of deviations. Facilitate roll out of ESAT roadmap for business and effective implementation of plan. Implement key projects in the areas of Talent management, winning mix/ diversity, retention & attrition management at workplace and various other areas to ensure best employee experience. Initiate and manage HR projects and initiatives, monitor progress, and make course corrections if required. Create & review analysis on various factors like employee engagement, attrition, headcounts, etc to arrive at HR initiatives within the business. Partner with HR COE to drive implementation of talent management practices.Minimum qualification & experienceRelevant experience in HRDesired Skill setsCross cultural sensitivity Ability to understand the business & key requirements. Adept at using HR technologies and tools for data analytics and solutioning. Demonstrated analytical thinking, problem solving, and decision-making skills. Outstanding interpersonal and communication skills, both verbal and written. Account management and sales experience Demonstrable ability to create and give business & technical presentations and demos. Demonstrated experience in gathering and understanding customer business requirements.
Posted 1 week ago
2.0 - 6.0 years
5 - 9 Lacs
Mumbai
Work from Office
Responsible for implementation of HR initiatives, policies and processes related to recruitment, employee engagement, learning & development, and talent management and to improve business outcome. This is an operational role, responsible for delivering results that have direct impact on the achievement of results within the business.Responsibilities Facilitate talent review and calibration sessions with business leaders. Prepare Annual Operating Plan (AOP) for sub functions within a business unit and per quarter outlook projections based on business needs, projected attrition, and expected location movements. Track adherence to manpower budget and take corrective actions in case of deviations. Facilitate roll out of ESAT roadmap for business and effective implementation of plan. Implement key projects in the areas of Talent management, winning mix/ diversity, retention & attrition management at workplace and various other areas to ensure best employee experience. Initiate and manage HR projects and initiatives, monitor progress, and make course corrections if required. Create & review analysis on various factors like employee engagement, attrition, headcounts, etc to arrive at HR initiatives within the business. Partner with HR COE to drive implementation of talent management practices.Minimum qualification & experienceRelevant experience in HRDesired Skill setsCross cultural sensitivity Ability to understand the business & key requirements. Adept at using HR technologies and tools for data analytics and solutioning. Demonstrated analytical thinking, problem solving, and decision-making skills. Outstanding interpersonal and communication skills, both verbal and written. Account management and sales experience Demonstrable ability to create and give business & technical presentations and demos. Demonstrated experience in gathering and understanding customer business requirements.
Posted 1 week ago
8.0 - 10.0 years
8 - 12 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Oracle Database Admin. Experience: 8-10 Years.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do : - 1. BAU reports Release all daily BAU reports after thorough review. Make sure that all daily reports are Reports are released on time and with accuracy by maintaining tracker. Managing a team who generates and distribute management reports in accurate and timely manner. Generate both periodic and ad hoc reports as needed. Understand customer problems and Provide appropriate technical solutions. Preparing Month end and Quarter end ppts for management reviews, attending regular meetings with the management to note all the latest updates and cascading the same to team members. Mentoring and coaching the team members in new technology to improve the skills etc. 2. Analyze the data Interprets data and turns it into meaningful information which can offer ways to improve a business, thus affecting business decisions. Responsible to gather information from various sources and interpret patterns and trends. Creating dashboards and key trends using analytic tools like Power BI so that users can get the desired views. 3. Automation Responsible to automate all the manual reports to reduce the effort and save time. Regular meetings with the automation team to track the status and target to close all the automation before time. 4. UAT and enhancement in reports Perform UATs when there is any new changes in the dumps or reports are created. Give the UAT comments, document the test results and deviations. Make changes in existing reports during re-org, design new reports based on new requirement,
Posted 1 week ago
0.0 - 5.0 years
2 - 3 Lacs
Sri City
Work from Office
SUMMARY Hiring Apprenticeship Trainees German MNC Sri City, Andhra Pradesh Position: Apprenticeship Trainee Plant Maintenance Location: Sri City, Andhra Pradesh Stipend: 21,500/month + 750 mobile allowance Industry: German MNC Manufacturing/Plant Operations Job Responsibilities: Maintain and monitor plant machine operations Assist in shift incharge & shift management duties Maintain daily MIS reports Be open to working in a plant-based environment Requirements BE/B.Tech (Chemical/ Electrical only) Passing years: 2021, 2022, 2023, 2024 & 2025 (Provisional certificate required) Freshers welcome! 6 days working , 1 rotation week off Day shift job Ready to work in Plant Benefits Direct payroll job 750/month mobile allowance Hands-on experience in a top German MNC
Posted 1 week ago
5.0 - 8.0 years
3 - 7 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.
Posted 1 week ago
5.0 - 8.0 years
7 - 11 Lacs
Visakhapatnam
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Vmware VDI. Experience: 5-8 Years.
Posted 1 week ago
20.0 - 25.0 years
16 - 20 Lacs
Bengaluru
Work from Office
We are looking to onboard a seasoned TA Analytics Leader & "Talent@Scale" Program Charter Lead to join us. Key Responsibilities 1. Interface with senior leadership, delivery leaders and functional leaders across Biz Ops organization and other support functions, sharing action-oriented insights specific to Talent Acquisition and Talent Supply Chain that are key in enabling them to achieve their outcomes. 2. Work along with the Biz Ops Insights Global Head in designing & implementing programs and creating assets specific to data and insights through deep analysis, creation of action-oriented dashboards, application of AI & ML thoughts and proactive diagnostics. 3. Partner with the TA Global Head and the extended TA leadership team in assisting them achieve their objectives by providing right insights at the right time in an understandable way, thereby helping them improve Quality of Hire, Candidate Experience and optimize Cost of Hire. 4. Mentor and create a team of qualified and highly motivated associates , having Technology (Power Platforms, Python, SQL, Data warehousing), Functional (TA Merics, TA Processes and Data Frameworks) and Interpersonal Skills. 5. Individually be a self-motivated person bringing in an outside in perspective and industry happenings around Talent Supply Chain & Talent Acquisition and constantly learning and upgrading oneself. Key Responsibilities 1.TA Analytics: Visualize, Develop and Maintain right data models to analyse trends and patterns in Talent Acquisition and Talent Supply Chain data Play a key role in Success Factors enhancements and maintenance specific to Talent Acquisition reporting and insights. Effectively design and implement metrics and visualizations to report key insights and data stories. Create a self-service reporting culture by automating Talent Acquisition metrics and reports, moving them to A3 and bringing in predictive and prescriptive elements into the reports. Work with Talent Acquisition and business stakeholders in identifying relevant analytics projects and AI enabling the processes. Monitor and take accountability for Talent Acquisition reports data quality, security and accuracy data shared with stakeholders. Effectively partner and maintain a good working relationship with TA, business and other enablement functions stakeholders across the organization. Bring thought leadership to visualize and prepare leadership presentations around Talent Acquisition and Talent Supply Chain data sets and outcomes. 2.Talent@Scale Program Drive and take responsibility for timely preparation of the fortnightly Talent@Scale reporting pack. Bring together key stakeholders across Biz Ops functions to get a ground level status on the outcomes achieved. Constantly keep improving the report focus and coverage and make it more relevant to the leadership stakeholders and aligned to the market happening. Take accountability for the Talent Acquisition specific data shared in the reporting pack. Have governance with TA Global Head and Integrated Fulfilment Partners to action out feedback and suggestions received during the fortnightly cadence call. Sustain the momentum of the exercise and make the fortnightly meetings more eventful and action oriented. Qualifications 20+ years of experience in working on HR, Talent Supply Chain and Talent Acquisition areas and handling datasets and metrics specific to these functions. Key Technical & Domain Skills required: Data Analysis, AI ML, MS Power platforms, HR / Talent Supply Chain / Talent Acquisition Domain & Reports SuccessFactors, MS Excel / PPT. Key Soft Skills required: Effective Communication, Managing Priorities, Advising & Coaching, Analytical & Data Driven Thinking, Commercial & Cost Awareness, Active Listening, Action Orientation Teamwork.
Posted 1 week ago
1.0 - 5.0 years
0 Lacs
hyderabad, telangana
On-site
As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
telangana
On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Broad IT experience with relevant years working within a large enterprise on implementation initiatives. Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD. Strong technical knowledge of ServiceNow modules, 3rd party integrations. Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services. Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept. Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. ServiceNow HRSD. Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation. You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,
Posted 1 week ago
5.0 - 10.0 years
3 - 7 Lacs
Kanyakumari
Work from Office
THE JOB LOCATION IS HYDERABAD. Responsibilities Must have knowledge end to end for Accounts Payable process. Will be responsible for AP Invoice postings for 3 Way Match ,2 Way Match and Non-PO Invoices for multiple entities every day with 100% Accuracy. Every day to perform GRIRN analysis. Every day to work on pending/hold Invoices with respective counterpart. Must perform Vendor reconciliations. Must be responsible for Month End, Quarter End and Year End Closing. Must have exposure handling GMB (Group/Generic Mailbox). Sending payment status to Vendor, queries from Vendor, processing queries, etc. Should have knowledge on preparing SOPs will be advantage. Must be open to Night Shift. Must be open to handle multiple AP activities for multiple entities. Should be knowledgeable on Vendor Master activities. Knowledge in D365 ERP will be advantage. Should be flexible to adopt new environment and new activities. Responsible for Internal Audit of high value invoices on daily basis. Should be ready for Daily calls and preparing reports. Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the companys Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Overall experience is 5-10 Years Minimum Graduation is required
Posted 1 week ago
5.0 - 10.0 years
3 - 7 Lacs
Thoothukudi
Work from Office
THE JOB LOCATION IS HYDERABAD. Responsibilities Must have knowledge end to end for Accounts Payable process. Will be responsible for AP Invoice postings for 3 Way Match ,2 Way Match and Non-PO Invoices for multiple entities every day with 100% Accuracy. Every day to perform GRIRN analysis. Every day to work on pending/hold Invoices with respective counterpart. Must perform Vendor reconciliations. Must be responsible for Month End, Quarter End and Year End Closing. Must have exposure handling GMB (Group/Generic Mailbox). Sending payment status to Vendor, queries from Vendor, processing queries, etc. Should have knowledge on preparing SOPs will be advantage. Must be open to Night Shift. Must be open to handle multiple AP activities for multiple entities. Should be knowledgeable on Vendor Master activities. Knowledge in D365 ERP will be advantage. Should be flexible to adopt new environment and new activities. Responsible for Internal Audit of high value invoices on daily basis. Should be ready for Daily calls and preparing reports. Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the companys Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Overall experience is 5-10 Years Minimum Graduation is required
Posted 1 week ago
5.0 - 10.0 years
3 - 7 Lacs
Dindigul
Work from Office
THE JOB LOCATION IS HYDERABAD. Responsibilities Must have knowledge end to end for Accounts Payable process. Will be responsible for AP Invoice postings for 3 Way Match ,2 Way Match and Non-PO Invoices for multiple entities every day with 100% Accuracy. Every day to perform GRIRN analysis. Every day to work on pending/hold Invoices with respective counterpart. Must perform Vendor reconciliations. Must be responsible for Month End, Quarter End and Year End Closing. Must have exposure handling GMB (Group/Generic Mailbox). Sending payment status to Vendor, queries from Vendor, processing queries, etc. Should have knowledge on preparing SOPs will be advantage. Must be open to Night Shift. Must be open to handle multiple AP activities for multiple entities. Should be knowledgeable on Vendor Master activities. Knowledge in D365 ERP will be advantage. Should be flexible to adopt new environment and new activities. Responsible for Internal Audit of high value invoices on daily basis. Should be ready for Daily calls and preparing reports. Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the companys Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Overall experience is 5-10 Years Minimum Graduation is required
Posted 1 week ago
5.0 - 10.0 years
3 - 7 Lacs
Erode
Work from Office
THE JOB LOCATION IS HYDERABAD. Responsibilities Must have knowledge end to end for Accounts Payable process. Will be responsible for AP Invoice postings for 3 Way Match ,2 Way Match and Non-PO Invoices for multiple entities every day with 100% Accuracy. Every day to perform GRIRN analysis. Every day to work on pending/hold Invoices with respective counterpart. Must perform Vendor reconciliations. Must be responsible for Month End, Quarter End and Year End Closing. Must have exposure handling GMB (Group/Generic Mailbox). Sending payment status to Vendor, queries from Vendor, processing queries, etc. Should have knowledge on preparing SOPs will be advantage. Must be open to Night Shift. Must be open to handle multiple AP activities for multiple entities. Should be knowledgeable on Vendor Master activities. Knowledge in D365 ERP will be advantage. Should be flexible to adopt new environment and new activities. Responsible for Internal Audit of high value invoices on daily basis. Should be ready for Daily calls and preparing reports. Uphold the companys core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the companys Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Overall experience is 5-10 Years Minimum Graduation is required
Posted 1 week ago
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