Job description Your responsibilities as a Global Learning Coordinator As a Learning Coordinator, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., Event, sessions, online courses, in the system. As part of a team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them. This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world. The roles require a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable. In this role, you will: Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy). Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation. Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance. Support setting up e-learning courses in the LMS (upload, test, and roll out). Have a sound knowledge of Training rollouts via the LMS. Create and share standard reports, custom reports, and dashboards through the LMS. Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude. Manage issues, questions, and service requests via our Support Portal. Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team. Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs. Excel in a collaborative environment, but also take responsibility & ownership of tasks. Be clear, concise, and accurate in communications with customers and stakeholders. You and your competencies Our team wants you to be proactive, self-driven, and self-motivated; able to work independently and as part of a team. Talent development and learning excite you. You will bring a thorough knowledge of end-to-end training coordination and workflow with you and use it to continuously improve our processes and procedures. You will be a confident communicator with both internal and external stakeholders and have a customer service can-do attitude. Furthermore, you demonstrate: Administration skills (systematic and with attention to the details) Good with, and experienced in working with IT systems Experience with global learning management systems gained in an international, multicultural organization (s) Good English communication skills A global mindset – can work with, and are interested in other cultures and virtual environments Reporting skills - understand Management Information Reporting (MIR) concepts; and commercial considerations, and use reporting to ensure data quality and accuracy Excellent follow-up to ensure customer satisfaction and deadlines are met Bachelor or Master's Degree in HR, Communication, or related subjects and 3 to 5 years experience in a Training Department with an LMS (Cornerstone, Workday Learning, SABA, or similar) Join the global learning organization in Ramboll You will be joining a global team of learning professionals, working with the Talent Development Center of Excellence, the global HR Learning support team, and the wider Training Administration community. The Global Learning Operations team is overall responsible for talent development in Ramboll, supporting our business and HR in designing, delivering, and hosting effective learning, change, and development programs. Interested? If you want to know more about the position, please contact Team Lead - Global HR Enablement, Vaibhav Shukla at e-mail vibl@ramboll.com If you are interested in applying, please send your mail through our online recruitment system by clicking the link ‘apply’ below. Please send your application no later than [31.10.2022]. About Ramboll Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. The company employs more than 13,000 experts globally and has especially strong representation in the Nordics, UK, North America, Continental Europe, Middle East and Asia-Pacific. With 300 offices in 35 countries, Ramboll combines local experience with a global knowledgebase constantly striving to achieve inspiring and exacting solutions that make a genuine difference to our clients, the end-users, and society at large. Ramboll works across the following markets: Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy and Management Consulting. More information available at www.ramboll.com . Follow us on LinkedIn, Facebook and Twitter. Working at Ramboll To work at Ramboll means being part of a people organisation. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse –we invest a lot in development of people and offer career paths tailored for each individual. Qualification Additional Information Personal qualities that will help you succeed in this role include: self-motivated, solution mindset, attention to detail. A team player with ability to work independently with minimum supervision Flexible attitude, in agile environment with frequently changing deadlines can be relied on to meet deadlines, committed to both their work and personal development, with a willingness to widen their experience, including knowledge base and leadership skills. Good communication skills both written and verbal The ability to build relationships and trust, so your business colleagues see you as their partner, focusing on creating value for the business. The ability to understand and navigate a complex, relationship-based matrix organization to achieve key objectives. Being able to adopt a team-oriented approach to solving problems. Excellent communication and collaboration skills. Welcome to our Support Organization In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll globally Ramboll is a leading engineering, architecture, and consultancy company. Working at one of our offices in 35 countries you will join more than 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment and Health, Architecture, Landscape and Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow. Alle your information will be kept confidential according to EEO guidelines. What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are. Never be short of inspiration from colleagues, clients, and projects. The long-term thinking of a foundation-owned company We offer: A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from. Opportunity to work with varied work tasks, across the organization. Opportunity to develop and influence your own area of responsibility. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realize their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application.
