233 Hro Jobs - Page 8

Job Title: General Manager / DGM - Employee Experience Designer Salary : DGM Upto 35 LAC GM Upto 42 LAC Location: Hyderabad / Bengaluru / Delhi Shift : Hybrid Experience: 12+ Years Education: Full-time MBA (HR) from a top-tier institute (BE + MBA preferred) About the Role: Cognizants IOA (Intelligent Operations and Automation) Employee Experience Enterprise Services team is seeking highly skilled and dynamic Employee Experience Designers. This is a strategic role for HR functional experts who are passionate about driving enterprise-wide HR transformation initiatives and enhancing the end-to-end employee experience. You will act as a trusted HR advisor and collaborate with diverse stakeholders to deliver innovative, scalable HR solutions across the Hire to Retire lifecycle. This is an excellent opportunity to work with cross-functional teams, influence business outcomes, and shape future-ready HR operating models. Key Responsibilities: Lead HR transformation initiatives across the employee lifecycle (Hire to Retire), ensuring seamless experiences for recruiters, candidates, employees, managers, and HR teams. Respond to client RFPs/RFIs and design impactful, tailored HR solutions. Conduct deep-dive analyses to identify business challenges and recommend actionable solutions leveraging HR process knowledge, Workday, and domain expertise. Facilitate and lead client workshops and feasibility studies focused on HR process and technology transformation. Collaborate with internal and client teams to design, validate, and implement HR and Employee Experience solutions. Create compelling proposals and client presentations to articulate value propositions. Drive problem-solving and solution design initiatives through intellectual leadership and domain expertise. Monitor HR trends and thought leadership to continuously enhance client engagement and solution offerings. Mandatory Skills & Qualifications: Full-time MBA (HR) from a premier B-school (BE + MBA preferred). 12+ years of total professional experience, with a strong background in HR transformation and consulting. In-depth knowledge of the Hire to Retire process. Hands-on experience with Workday Must Have. Strong understanding of HR operating models, employee experience platforms, and HR technology ecosystems. Proven expertise in designing and delivering Employee Experience solutions Must Have. Excellent communication, stakeholder management, and presentation skills. Strong analytical thinking and problem-solving ability, especially in ambiguous or unstructured environments. Willingness to travel to client locations as needed. Preferred Skills: Experience in HR consulting and large-scale HR project management. Proficiency in business analysis, documentation, and requirements gathering. Exposure to global HR transformation programs. What We Offer: A collaborative, diverse, and inclusive work environment. Exposure to industry-leading tools, clients, and transformation projects. A strong culture of learning, innovation, and growth. Recognition for excellence and performance. HR Executive Manish Chauhan Contact : 9136520859 Mail Id : manish@careerguideline.co.in

Hi We are looking forward to hire a Lead-HRO Transformation for our client. Please go through the JD and apply. Roles : Minimum 14 years of experience in HRO Outsourcing industry of which at least 10+ years in managing large Transformation initiatives Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions Experience of working in large organizations have matrixed structure Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge. End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have HR domain expertise and a trusted advisor to our clients. Develop measures of success to track progress towards Transformation goals. Identify potential issues and risks and develop mitigation strategies. Recommend enhancements to the current projects to delivery greater value Build and own governance around HRO transformation projects delivery and realization Establish a strong transformation measurement framework along with ways of working Experience in Client Relationship Management key client stakeholders, understanding their requirements and Outsourcers ability to meet them Should have led large strategic project end to end including conceptualization, implementation, and realization Addon Requirements : Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Good-to-Have: 1. MBA HR qualification/Relevant HR Qualification 2. Understanding of Technology and various ERPs being used in the HR world 3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN 4. Lean Six Sigma Certification 5. Agile methodology Key Skills: a) Minimum 8 years in managing large HR Transformation initiatives. b) Lean Six Sigma Certification c) Experience in Workday, SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore )Type : Job Code # 340 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 476

Hi, We are hiring for the Leading ITES Company for HRO - Darwin Lead Role. Job Description: 1. Benefits & Payroll Operations: Manage incidents and JIRA tickets related to benefits data issues and track them to closure. Monitor integration failures and coordinate with vendors for resolution. Support and own the Process Manager in Darwin box to mark payroll completion. Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team. 2. Annual & Ad hoc Benefits Management: Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth). Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates. 3. Reporting & Analysis: Generate, analyze, and publish benefits reports with key statistics on a periodic basis. Ensure accuracy and structured reporting to internal stakeholders and clients. Required Skills & Experience: Darwin box Expertise : Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Mandatory Project Management : Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred JIRA & Ticket Management : Experience in handling incident tracking tools. Preferred Workday & MS Office Skills : Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory Critical Thinking & Problem-Solving : Ability to analyze and resolve complex benefits-related issues. Mandatory Stakeholder Communication : Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory Preferred Qualifications: • Experience working on pilot processes and creating process documentation. • Prior experience in international (non-US) benefits administration. • 1-5 years of experience in international benefits and Darwin box Work Requirements: • 100% Work from Office, No remote option. • Flexible with Rotational Shifts 24x7 delivery model Key Skills: a) Any Graduate b) Minimum 3 years of experience in international benefits and Darwin box c) Prior experience in international (non-US) benefits administration d) Darwin box Expertise To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai )Type : Job Code # 449 b) To Apply for above Job Role ( Bangalore )Type : Job Code # 450

Hi, We are hiring for the Leading ITES Company for HRO : Team Lead Profile. Job Description: Manage intake of new scope and draft, review, and update Standard Operating Procedures (SOPs) for HR administrative tasks to ensure consistency and clarity in execution. Handle and resolve HR administrative work scopes that are not supported or cannot be automated within the Oracle HCM, ensuring these tasks are completed efficiently. Execute the assigned manual administrative HR processes related to entire employee lifecycle management, ensuring all activities from hire to retire are supported including. Support the HR service delivery model by performing tasks that require a hands-on approach, ensuring high-quality standards are met. Contribute to continuous improvement by identifying areas for process enhancement and standardization. Provide support and communicate effectively in multiple languages to accommodate a diverse workforce Skills : In-depth understanding of HR processes, systems, and procedures. Accountable for the End-to-End business operations and Provide domain expertise and serves as the Voice of the Business (VOB) . Effective stakeholder management should be able to liaise with transition, transformation, tools teams to build and redesign processes. Proficient in executing HR processes and crafting detailed resolutions. Interfacing with multi clients and internal teams to drive business solutions and participate in new designs solutions. Strong focus on service and working in a service delivery, influencing skills and teamwork skills. Key Skills: a) Minimum 2 years experience in HR Operation Lead Role b) Proficient in executing HR processes and crafting detailed resolutions c) Work experience of HR service delivery model d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore )Type : Job Code # 442 a) To Apply for above Job Role ( Mumbai )Type : Job Code # 448

Hi, We are hiring for the Leading ITES Company for HRO - Integrated Absence Management/Administrator Role. Job Description: Minimum 5 years of work experience in handling Country to country move request, developing move Offer, extending offer, facilitating move, submitting Tax Briefing and closing the request. Follow-up with stakeholders that all compliance actions are completed before closing a move. Experience in managing short term and long term assignments while preparing the offer ( Side By Side) Working and managing Group Mailbox and SharePoint is a must. Experience in Vialto will be an added advantage. Knowledge of competitive vs non-competitive move and creating and releasing offers Global Mobility experience for the US region will be an added advantage. (knowledge and experience of handling Domestic & international relocations will be a good addition) Proficient communication skills are a Must. Good working experience in Workday, Service Now will be a good add but not mandatory. Preparing and publishing weekly and monthly reports of all transactions processed. Understand the concept of SLAs and the adherence to it. Ability to handle pressure and strong understanding of adhering to deadlines. Able to handle work as an individual contributor in this role and at the same time be a team player. Must be able to multi-task, maintain confidentiality, work independently, work with proper due diligence and have good organizational skills. Experience in handling pilot transition/Knowledge transfer exposure will be a good value addition. Should have the ability to present data in a logical manner and client facing exposure is a must. Formal Education & Certification Bachelor's degree in any discipline Basic computer knowledge required (MS- Office Applications) Knowledge & Experience Working Experience of 4-6 years for US leave management in HRO Verticals is a must Expert level Knowledge of Workday is a must. Experience in HR transactions with relations to leave management, leave types, processing of leaves in Workday. Need to have Workday reporting experience which involves validating the leave change data/employee updates for data hygiene/audit. Thorough Knowledge of processing all leave types and understanding of leave types in the US market is a must. Preparing and publishing weekly and monthly reports of all transactions processed. Understand the concept of SLAs and the adherence to it is non-negotiable. Ability to Work on a Deadline and handle pressure. Strong communication, problem solving and attention to detail. Must be able to multi-task, maintain confidentiality, work independently, work with proper due diligence and have good organizational skills. Experience in handling pilot transition/KT exposure will be a good value addition. Should have the ability to present data in a logical manner and client facing exposure is a must. Key Skills: a) Any Graduate b) 5 years for US leave management in HRO Verticals is a must c) Knowledge of Workday d) Experience of Working and managing Group Mailbox and SharePoint To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore )Type : Job Code # 446

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata )Type : Job Code # 425 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 489

What You'll Do You will be a key member of our Global HR Shared Services Center (HRSSC), thats redefining how we deliver world-class HR services—scaling operational excellence, driving innovation, and enhancing the employee experience across every touchpoint. You’ll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning. In this role, you’ll lead a small to mid-sized team and oversee the delivery of HR operations with a focus on quality, compliance, and continuous improvement. You’ll also act as a first point of escalation for complex queries, support process optimization efforts, and ensure performance targets are met through effective team management and process oversight. Key responsibilities include: Manage the delivery of HR operational processes across the employee lifecycle (e.g., onboarding, offboarding, data updates) in alignment with global policies and local compliance requirements. Oversee a team of HR coordinators or specialists, ensuring clarity in work allocation, productivity, and development. Monitor KPIs and SLAs to maintain service quality, and take timely action where improvements are needed. Act as an escalation point for process or service-related issues, resolving them within defined guidelines and timelines. Ensure data integrity and system accuracy, particularly within tools such as Workday and case management systems. Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements. Support readiness for internal and external audits by ensuring documentation and process adherence. Help create a positive and engaging team environment by providing guidance, feedback, and mentorship. What You'll Bring Bachelor’s degree in Human Resources, Business, or a related field. 7–10 years of experience in HR operations or shared services, including 2–3 years in a team leadership role. Strong understanding of HR administration, processes, and compliance. Experience working in a global environment, including supporting multiple regions and managing diverse global stakeholders. Familiarity with HR systems such as Workday and case management tools. Excellent attention to detail, organizational skills, and problem-solving capabilities. Experience working in a matrixed environment is a plus. Ability to work effectively across time zones and cultures with a collaborative mindset. Flexibility in work hours to support a global team and diverse stakeholders. Additional info You’re Good At Creating meaningful experiences for every customer through exceptional service —always aiming to exceed expectations and deliver with empathy and care Leading and supporting team members with empathy, clarity, and consistency. Managing day-to-day operations while keeping an eye on continuous improvement opportunities. Communicating effectively with team members, stakeholders, and peers across different regions. Prioritizing tasks and maintaining accuracy in a fast-paced, service-oriented environment. Solving operational challenges using sound judgment and a practical approach. Building collaborative relationships with others and contributing to a positive team dynamic. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Hi, We are hiring for the Leading ITES Company for HRO - Learning and Development Profile. Job Description: Knowledge & Experience: Working Experience of 1-5 years in Learning and development Excellent understanding of core process step and impact thereof Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations. Ability to properly research, identify, and document a system defect Ability to understand :- o the client administrative environment o the various Systems being used to process a participant issue o Workflow Management Basic understanding of MIS Behavioral Attributes Good interpersonal, verbal and written communication skills. Logical and efficient, with keen attention to detail. Strong customer service orientation. Ability to work in a team-oriented, collaborative environment. Effective Troubleshooting skills. Learning agility Good researching skills Core Role Responsibilities: Entering data in the HRIS related modules Identify training needs, keep track, and share the analysis with the business. Coordinating learning sessions Creating and updating content Analyze training effectiveness. Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent review etc. Updates information in the scheduling systems, performs analysis to determine impact to available resources for the day. Runs Daily routine report that is provided to the HR Ops Team. Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage. Understands customer requests and seeks clarifications in required situations Key Skills: a) Minimum 1 year Working Experience in Learning and Development b) Excellent of Employee life cycle, L&D c) Hands on experience of Updating information in the scheduling systems d) MIS Knowledge e) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata )Type : Job Code # 425 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 489

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Night Cab Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume , you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side Cab facility+subsidize meal facility+incentives+night shift allowance+PF ESIC Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Night Cab Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Role summary Providing accurate outputs including Salary registers, Journal Vouchers, full and final statements and statutory reports Implements, maintains, and reviews India payroll processing system To process the Indian payrolls by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To proactively seek learning opportunities to develop and maintain good knowledge of Strada's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Main responsibilities Production Responsible For Processing And Meeting Targets Given For The Same Responsibility of monthly end to end Indian payroll processing, including verification of input and output. Preparing reports for payment of statutory dues including TDS, Professional Tax, Provident Fund, ESIC, Etc., Providing Feedback On Quality Issues Found During Audits Responsible for timely escalation of production related issues Responsible For Maintaining Accuracy Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business. Updating Process Related Reports and Documents Compliances Ensuring ISMS Compliance Of The Team India Tax, PF, Gratuity, SIC rule, Tax exemption Knowledge Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Key experience Requirements Graduate/3-year diploma is preferred. 1 years’ experience in India Payroll / HRO with good "EXCEL KNOWLDGE" PC Literacy - Word and Excel (Basic Level) Skills Good communication skills End to End India Payroll Commitment to achieve deadlines Learning Attitude What we offer Sophisticated career development initiatives Transparent reward and recognition schemes Innovative industry leading company Promising career growth path Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience3-5 Years.

Responsibilities: * Manage employee life cycle from recruitment to exit. * Ensure compliance with HR policies & procedures. * Oversee onboarding, induction, grievance handling, communication skills.

The General Manager position requires a highly experienced professional in operations management with hire to retire HRO function. The role focuses on account management, revenue generation, SLA maintenance, quality assurance, strategic planning, and crisis management. The ideal candidate will be managing large teams and a proven track record in voice programs, specifically in HR processes. This role demands exceptional leadership, strategic decision-making, and effective time management skills to drive operational excellence and achieve business objectives. Role & responsibilities Account Management Revenue Generation SLA Maintenance Quality Assurance Strategic Planning Crisis Management Leading Teams HR Processes Time and Attendance Payroll Administration Leave of Absence Administration Benefits Administration Time Management Skills Team Size Management Preferred candidate profile Any Bachelors Degree 15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience with PEO (Professional Employer Organization) Experience in managing a team size of 200+ with a direct span of 4-5 Experience with tools/software like SAP, Peoplesoft, Workday Time management skills Excellent written and verbal communication

Reports to Manager Job Title HRO Global Delivery Lead Location of role India Number of Years of Experience 16 to 20 Years of Experience Language Requirement English 2. Description of Role Main Purpose of role Responsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plans Provide Leadership & Governance to Account/ Accounts Shared Service Program Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external) Responsible for Staffing Programs – ensuring the identification of right skillset, timely onboarding & training. Overall accountable for P&L (Revenue & Margin) The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes Responsible for collaborating cross-functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness. The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively) Master at using critical thinking and problem-solving skills to resolve issues and identify improvement opportunities Domain Skills Deep experience (Global Delivery + TCS Confidential Transformation) in HR BPS industry (across multiple verticals – Manufacturing, CPG, FMCG, Retail , Energy & Resource) Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies Manage & grow excellent customer relations Strong critical thinking, creative problem-solving and analytical skills Time management and risk / issue management Exposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantage 3. Knowledge, skills and experience Technical experience required. (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level) Proficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation tools Any other desirable skills/experience relevant to role Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required 5. Key Result Areas Key outputs of job (i.e. end results not duties or activities. There should be around 5-10 points)) Delivery of an effective, efficient, and timely HR Shared Service Program for Global customers and help client meet their strategic and visionary business outcomes transforming the

Bachelor's Degree Required Fresher and experienced (6+ Months) both can apply Excellent Communication skills Required Shifts: Rotational UK Shifts Offs: Sat & Sun Both side cab Salary : Upto 3.5LPA Call & Whatsapp 9711654437

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16-17L; TM: 19-20L **Notice Period: 30days- 60days Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams Interested candidates contact HR Hema@9136535233/ hemavathi@careerguideline.com

Job role Manage Data Entry for various transactions under Hire to Retire on different ERPs ex (SAP, WorkDay) Audit Self work Maintain the required SLAs in terms of TAT and Accuracy Handle Basic queries and able to respond to mails regarding Payroll Inputs Basic hygiene of following the Goals and achieving the same Ability to work with a diverse group of employees and individuals Strong knowledge of Microsoft Word, Excel, PowerPoint Demonstrate Customer Orientation Ability to answer inquiries on own initiative by effective use of relevant written data and information Supports peers by reviewing work to ensure zero errors in work. Engages in professional development to continuously grow in profession and remain current. Strong interpersonal people management skills & client management skill. Responds to all requests and communications in a timely and thorough manner. Meets 100% of external deadlines. Working Days- Sunday- Thursday Shift:- Mid European Shift (MEA-shift)