233 Hro Jobs - Page 5

Global Benefits Administrator with extensive experience in managing benefits programs across multiple regions, including Europe, the United Kingdom, Africa, Southeast Asia, the Middle East, and Latin America. Required Candidate profile • Administer various benefits • Exp in payroll processing, claims & vendor file SFTP • Exp in Pension enrollments and updates • Exp in wellness benefits and group health insurance and medical benefit

Hi We are looking forward to hire a Lead-HRO Transformation for our client. Please go through the JD and apply. Roles : Minimum 10 years of experience in HRO Outsourcing industry of which at least 3+ years in managing large Transformation initiatives Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions Experience of working in large organizations have matrixed structure Demonstrates a breadth and depth understanding of operational service delivery management expertise, preferably in an international environment, and domain knowledge. End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes Bring Business and Industry Insights, evaluate partnerships to continuously evolve our offerings, co-innovate, and lead the transformation agenda with clients. Be a thought leader and have HR domain expertise and a trusted advisor to our clients. Develop measures of success to track progress towards Transformation goals. Identify potential issues and risks and develop mitigation strategies. Recommend enhancements to the current projects to delivery greater value Build and own governance around HRO transformation projects delivery and realization Establish a strong transformation measurement framework along with ways of working Experience in Client Relationship Management key client stakeholders, understanding their requirements and Outsourcers ability to meet them Should have led large strategic project end to end including conceptualization, implementation, and realization Addon Requirements : Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness. Good-to-Have: 1. MBA HR qualification/Relevant HR Qualification 2. Understanding of Technology and various ERPs being used in the HR world 3. PMP Certifications/ Certifications in RPA/AI/ML DOMAIN 4. Lean Six Sigma Certification 5. Agile methodology Key Skills: a) Minimum 8 years in managing large HR Transformation initiatives. b) Lean Six Sigma Certification c) Experience in Workday, SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore )Type : Job Code # 340 b) To Apply for above Job Role ( Mumbai )Type : Job Code # 476 b) To Apply for above Job Role ( Chennai )Type : Job Code # 557

Role & responsibilities Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively. Respond to customer emails and provide timely and accurate resolutions. Engage in semi-voice or blended voice processes, combining both call and email/chat interactions. Provide exceptional customer service by addressing customer concerns professionally and empathetically. Assist customers in understanding products or services and resolving any technical or operational challenges. Work collaboratively with the team to ensure targets and service levels are met. Maintain accurate and detailed records of customer interactions and transactions. Adhere to company policies, procedures, and compliance guidelines while managing customer interactions. Preferred candidate profile Education:2+ Any graduate Experience: 0-3 years in customer support (BPO/Education preferred) Skills: Excellent communication in English & Telugu (preferred), problem-solving, and multitasking Perks & Benefits: Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insurance.

OVERALL DUTIES & RESPONSIBILITIES: Key Deliverables- Creating & managing reports on a daily, weekly monthly basis. Working within Excel to mine data Updating of employee data into assigned portals Provide any ad-hoc reports/analysis as requested General Deliverables Coordinate with multiple sources to meet deliverables in timely manner Engage with the business owner and other support functions in seeking effective and efficient problem resolution with the objective to implement long term permanent solutions. Responsible for ensuring departmental procedures are properly maintained and kept up to date. Seek to continually drive process improvement initiatives within the department and oversee their timely implementation. Experience : Fresher Shift:- 12.30Pm to 9.30PM(UK Shift) EDUCATION QUALIFICATION : MBA in HR

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing. Your primary responsibilities include: Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services. Runs reports & performs reconciliations between various reports Interface with customers to resolve questions and issues regarding compensation administration/processes Provides data for any internal business controls team as required Ensure compliance to the clients existing standards Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA) Provides solutions to issues brought up by the contact center according to policy guidelines set Required Professional & Technical Expertise:- Minimum 3+ years' experience in Core HR to assists employees and manager to process lifecycle events from hire to retire, hr mass loads, and global mobility requests. Good verbal and written English language skills. Good knowledge of MS Excel Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines Ability to trouble-shoot and implement changes in his/her processes. Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements. Team work the ability to work well within the team is key to this role. Link for Registration: - https://ibmglobal.avature.net/en_US/careers/JobDetail?jobId=36839&source=WEB_Search_INDIA Preferred technical and professional experience Should have excellent communication skills (oral & written) in English Should have strong MS Excel & SAP HRMS knowledge Should be from Core HR background Should be open to working in rotational shifts

GENPACT Process: HRO Job Description: Ticketing Helpdesk, resolving emp queries related to Tax or payrolls. HR Back Office Salary up to 5.00 LPA Shifts : Only Night Shift - 5 Days working Two-way cab facility Required Candidate profile International Voice Process- Should have good communication skills in English Ready to work in US Shifts

Employee Services (WFA), Benefits, TA and Onboarding: Roles and responsibilities: WFA - Candidate should have domain experience into WFA, hire to retire, hire to termination, employee data management with people, client, stake holder and escalation management. Benefits - Candidate should have domain experience into Employee Compensation/Benefits, Total rewards, Benchmarking, compensation survey, employee benefits, H&W welfare etc. TA Candidate with global TA exp with people management, client management, stake holder management, escalation management etc. Onboarding Candidate with global onboarding exp with people management, client management, stake holder management, escalation mgmt. Preferred candidate profile: Kindly note we need resources from any HRSS domain experience into international process and we are looking for someone who can join us by 2nd week of September 2025 Years of exp: 1 to 10 years of HRSS domain experience into international process.

Walk-in drive for HR Admin/HRO/Payroll/Onboarding Please walk-in for interview on 21-June-25 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume Registration link for the job https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-214639 https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-214645 Interview details: Interview Date : 21-June-25 Interview Time: 10 AM till 1 PM Interview Venue: Infosys BPM Limited Wing A, 7th and 8th floor, North Gate Phase II Sy No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore-560064 NOTE: There will be a domain assessment conducted, please carry simple calculators for the same. Note: Talent management or recruitment profile will not be considered Mandatory Pointers: Experience: 2+ Years Qualifications: Graduate NP- Immediate joiners or 30 days Shifts - Uk Shifts/Night Shifts Job Description - Process specialist/Process Lead: Responsibilities As a Process Specialist (Subject Matter Expert), you will be responsible for supporting day-to-day HR operations and ensuring smooth execution of various HR functions. This role involves managing the entire employee lifecycle, from Onboarding to Separation, ensuring seamless HR operations, compliance with customer policies, and alignment with organizational goals. Key Responsibilities: Onboarding: Help facilitate the onboarding process for new hires including validates the Onboarding documents, Job requisition, and starts onboarding action on Workday profile setup by creating, Employee ID, SAP ID. Oversee onboarding processes, ensuring new hires are integrated smoothly into the system. Employee Lifecycle Management: - Manage employee data, including personal information, job roles, and performance records. - Support performance management systems, Lateral Moves, Change Jobs, etc Compensation & Benefits: - Administer payroll, benefits, and rewards programs. - Ensure compliance with labor regulations of respective countries. Offboarding & Retirement: - Manage offboarding processes. Ensure a positive experience for departing employees while maintaining organizational knowledge transfer. SLA Compliance SLA Execution: Executes transactions according to guidelines and timelines to meet SLA targets. Supports daily huddles and provides training to ensure delivery predictability. Process Compliance Quality Adherence: Processes transactions to meet quality standards and conducts QC/QA programs to ensure process compliance. Knowledge Capture: Reviews inputs from team members and creates case studies/FAQs to capture tacit knowledge. Process Reengineering/Enhancement Reengineering Support: Participates in ideation, documents reengineered processes, and trains the team to meet internal and client commitments. Additional Responsibilities SLA & Performance Management: Ensures SLA and performance metrics are met. Operations & Program Management: Manages business operations, client metrics, and contract management. Experience: 2 years 7 years Qualifications: Graduate Additional Skillsets: Strong understanding of HR systems and process. Proficiency in HRIS Tools like (SAP, Workday) and Ticketing tools like ServiceNow. Strong analytical and problem-solving skills. Excellent communication (Written and Verbal) and interpersonal skills Regard's Infosys BPM team

exl in operations management with hire to retire HRO function. Responsible for account management, revenue generation, SLA maintenance, quality assurance, strategic planning & crisis management. Exp with tools/software like SAP, Peoplesoft, Workday Required Candidate profile 15 to 20 yrs exp in HRO preferably in US Payroll, US Benefits, Time & Absence with min 3 yrs in hire to retire HR processes at Senior Manager level. Exp with PEO (Professional Employer Organization).

We are hiring for AMPS Biotech ( Medical), located in Vikas Nagar Ring Road Lucknow. Sister concerned company of SRM Motors . Responsiblities. Recruitment & Selection, Payroll Processing, HR operations, HR Management, Compliance , HR responsibilities

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

Fresher and Experience both can apply. Must have completed their graduation or their final year result is awaited. 5 days working, 2 days off ll Rotational shift Cab services available Location: Noida/ Gurgaon Send your CV to HR ISHETA@9899201336 Required Candidate profile B.Tech. with min 6 months of experience is required in BPO/KPO Age upto 35 years Gap should not be more than 4 years after graduation Excellent communication skills- Written and Verbal

You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or Postgraduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO – EDM, Payroll, HR Back Office, Talent Management and Recruitment) Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Experience working in a BPO/Shared Services environment with exposure to Global Clients Preferred technical and professional experience Proven experience in understanding of end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports Ability to influence people internal/external customers, Operations and Finance partners Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

Experience of 3-6 years for US,UK, Europe geographies Strong knowledge of Oracle HCM (mandatory), Workday, MYOB Good knowledge of US,UK payroll legislations Should be able to manually calculate Gross to Net and handle comples payroll calculations

Position: Talent Management (Designation will be discussed) Experience: 2+ years of total experience Location : Kolkata Female Candidates are Preferred Human Resource Function Collaborate with the talent acquisition team and assist in the smooth onboarding process. Coordinate the employee exit process and maintain reports related to employee exit. Assist in employee programs and company events. Employee communications and employee engagement. Assist in making recommendations for creating and revising procedures to facilitate increased operational efficiency of the department. Leave and attendance management. Manage employee Timesheet. Manage employee records and documentation. Coordinate travel and visa arrangements. Reconcile reimbursement and expense reports. Responsible for vendor management. Completes operational requirements by scheduling and assigning administrative projects. Facilitate management in various assignments as and when delegated. Assist in HR Analytics (Reports) and manage end-to-end employee documentation. Drive the changes in HR processes and policies for the India location. Work on the HR Budget. Coordinate end-to-end HR compliances. Supports HR department with HR and administrative duties as and when required. Develop and maintain talent management processes. Knowledge and Skills - MBA or equivalent degree from an accredited college or university. Excellent written and verbal communication skills. Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Proficient Excel knowledge is a must. Experience with HRIS systems. Positive, proactive work ethic and independent working style also in times of high workload and with deadlines. Demonstrated ability to be detail-oriented while maintaining accuracy. Experience in supporting employees in all HR-related topics. Demonstrated strong prioritizing, multitasking, and organizational skills. Proven ability to handle confidential matters. Proven capacity to understand, take the initiative and carry out job duties with minimal supervision. Strong analytical and problem-solving skills. If interested, please send me your updated CV along with the following details mentioned below asap to sweta.mondal@inadev.com : Total Exp Current CTC Expected CTC - Notice Period or LWD Date of Birth - Current Location Preferred Location - LinkedIn Profile URL -

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Night Cab Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Cab facility+subsidize meal facility+incentives+night shift allowance Perks and benefits Night Allowance, PF, ESIC, 24 days paid leave

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Interview will be Online, Apply with your resume,you will get call from HR. Required Candidate profile Candidate will get flight ticket and 5 days accommodation from Company side for relocation Night Cab Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused. Were investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures, and driving continuous improvement. If below mentioned details matches with your experience, please apply on this Workday Job Application Link, only then we will accept your application. https://bpinternational.wd3.myworkdayjobs.com/bpCareers/job/India---Pune/Local-Delivery-Specialist_RQ090424 What you will do: Local Delivery: Provide timely and accurate information in support of local delivery requirements (e.g. headcount reports, review of data, presentation materials) LFR (legal, fiscal, regulatory): Ensure all legal, fiscal and regulatory actions are taken in line with requirements. Look to streamline and modernize processes where possible In-depth understanding of country laws, policies, and practices as they pertain to country delivery accountabilities Respond to employee inquiries in a timely and accurate manner Update and maintains employee information in relevant P&C systems Participate in ongoing auditing to ensure quality of employee data in relevant People & Culture systems Work closely with the Americas Service Center and colleagues in Business & Technology Centers to complete hire to retire processes for the country. Skills: Customer focus all decisions clearly aligned to customer/business and bp wide strategy. Puts the customer at the heart of everything they do and is confident to work within a framework Solutions focus seeks to identify solutions and make improvements to processes which will add value to the business and enhance ways of working Risk Management acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to escalate any concerns. Able to progress issues, and seek advice / escalate as and when required and systematically determine the root cause(s) of a problem Must Have: UK Lifecycle experience End to end lifecycle experience Knowledge of UK compliance, UK process, Hire to Retire knowledge within the UK process. HR process knowledge with UK process HR Shared Service domain/background WFM / Data management of UK employees/ US employees

Role : HRO - Human Resources Outsourcing Exp : 5+ Years Must have : Team handling With Hro Exp in Hr support , Background , recruitment-Retirement HRIS / HRMS Tools Exp Loc : Bangalore CTC: 8Lpa Regars Ragul 8428065584

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for 3+ years of team handling experience 6+ years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience Experience of working on HCM system. Proven track record of leading HR Operations team. 4+ years of Client / stakeholder engagement in outsourcing environmentResilient and able to work under pressure Attention to detail & quality driven in communications and all system transactionsEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAnalytical and problem-solving skillsContinuous improvement mindset & Proficiency in Business Excellence PracticesStrong MS Office and Excel skills Resilience and ability to work under pressure"Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. "Team Work & collaboration. Basic Leadership and coaching skillsWilling to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryNew process transitionExperience in HRO set up for multi- country supportMulti-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Customer Care Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.8. Ensures progress, issues and agreements are properly documented and acted uponAssist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.8. Ensures progress, issues and agreements are properly documented and acted uponAssist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation