233 Hro Jobs - Page 2

Urgent requirement of HR Executive & HR Generalist. Candidate should have good exposure in HR Operation, HR Recruitment/Executive/Generalist and must have good exposure on Job portals. Required Candidate profile Presentable and good communication skill. Team Handling. Staff Management.

client Specialist for Human Resource Outsourcing (HRO) Process. Designation: Client Specialist Location: Gurgaon Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up ,Identify, share and support operational improvements Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off Proficient in computer usage and Basic knowledge of MSOffice/ Excel 1. Only Graduates are eligible 2. Both side transport facility, Work from Office only 3. Fixed SAT/SUN weekly off 4. Willing to work in night shift 5. Fresher and Experience candidates 6. Salary 3.0 3.5 Lacs per annum 7. Should have Good English Communication skills both verbal & written 8. Training will happen during the day shift HR Khushi: 9389460353 HR Afreen: 6206077869 HR Anjali 78273 25721

Role - Manager Location - Pune Shift - UK Hybrid work mode - 3 days from Office and 2 days work from home About the role We are expanding the scope of our HR operational presence to support to a growing international employee population. Were hiring an HR Operations Lead to build and manage a HR operations team, taking ownership of day-to-day delivery while working closely with HR stakeholders to refine and operationalise existing HR processes. This is a hands-on, delivery-focused role will be ideal for someone with strong HR operational knowledge, experience working in a shared services model and have demonstrated the ability to lead a small team. You will integrate two existing HR operational team members into a formal structure, refine current processes and ensure high-quality execution across all territories. Key Responsibilities: With the support of our Head of Operations, the candidate will need to Build & Lead the HR Operations Team locally Establish a new HR operations function. Incorporate two existing HR team members into a cohesive team structure; assign responsibilities and provide guidance. Develop a working rhythm, define task ownership, and drive accountability within the team. HR Process Delivery Global Scope Oversee accurate and timely execution of end-to-end HR administrative tasks for employees across multiple countries, including: Offer letter and contract preparation Onboarding coordination and employee data entry Job changes, promotions, and employment updates Exit administration and documentation Ensure accurate maintenance of employee records within the HRIS (Workday). Payroll data reconciliation and inputting Benefit lifecycle operational tasks Process Refinement & SOP Development Work with the head of HR Operations, and other HR stakeholders to review and refine HR processes. Finalise and maintain standard operating procedures (SOPs), service level expectations, and documentation protocols. Drive consistency, compliance, and quality across all HR operational workflows. Stakeholder Coordination Collaborate regularly with HR Operations, other HR stakeholders and finance to support cross-functional processes. Respond to queries, escalate issues, and ensure proactive communication with relevant internal stakeholders. Compliance & Documentation Ensure HR practices adhere to local requirements and align with global standards (e.g., GDPR, audit controls). Manage secure storage and integrity of employee files and HR documentation. Support internal audits and respond to documentation or compliance reviews. Reporting & Process Oversight Track key HR operational metrics (e.g., SLA adherence, onboarding completion, data accuracy). Maintain dashboards and trackers as needed by global HR or Operations leadership. Continuously review processes and recommend improvements to reduce risk and improve efficiency. Qualifications & Experience: Demonstrate strong HR operations experience, including team leadership or supervisory exposure. Experience working in a shared services model, ideally supporting international employee groups. Familiarity with out HR systems Workday. A strong understanding of international employment compliance is advantageous; global HR documentation experience is a desirable. Comfortable managing processes across time zones and coordinating with international stakeholders. Key Skills: Hands-on delivery mindset with strong attention to detail. Able to build and lead a growing team that is process disciplined. Clear communicator, both written and verbal, with professional fluency in English. Strong organisational and time management and prioritisation skills. High level of discretion when working with confidential information. Process-driven, collaborative, and reliable.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 23-Jul-25 Drive Date: 23-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 428 259 345 681 8 Passcode: KM3PR6CX Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Graduates fresher can apply. Undergraduate with min 6 month voice experience can apply. Should have excellent communication skills. Should be comfortable with 24X7 working environment. Process: Telecom,Travel,Ecommerce,etc.. Call/Whatsapp@9212837219 Perks and benefits Cabs, Variables & Incentives based on process

client Specialist for Human Resource Outsourcing (HRO) Process. Designation: Client Specialist Location: Gurgaon Role & responsibilities Client support through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up ,Identify, share and support operational improvements Preferred candidate profile Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) Undergraduates/ pursuing graduation are NOT eligible Work Experience- Freshers and Experienced Excellent communication skills- Written and Verbal Should be willing to work in night shifts Saturday/Sunday fixed off Proficient in computer usage and Basic knowledge of MSOffice/ Excel 1. Only Graduates are eligible 2. Both side transport facility, Work from Office only 3. Fixed SAT/SUN weekly off 4. Willing to work in night shift 5. Fresher and Experience candidates 6. Salary 3.0 3.5 Lacs per annum 7. Should have Good English Communication skills both verbal & written 8. Training will happen during the day shift HR Khushi: 9389460353 HR Afreen: 6206077869 HR Anjali 78273 25721

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES-PROJECT MANAGER You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team Responsible for tracking and driving all process parameters critical to quality for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or Postgraduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO EDM, Payroll, HR Back Office, Talent Management and Recruitment) Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Experience working in a BPO/Shared Services environment with exposure to Global Clients Preferred technical and professional experience Proven experience in understanding of end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports Ability to influence people internal/external customers, Operations and Finance partners Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

Role & responsibilities Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Preferred candidate profile Prior experience in managing high net-worth clients, preferably in banking, wealth management, or premium customer service roles, Hospitality, Aviation, Concierge services etc. Exceptional communication skills, both verbal and written. Well-presented and professional demeanor, as the role may involve in-person client interactions. The role is to manage helpdesk or concierge services for premium customers which would require physical visits as well . The resources would operate out of client’s vicinity . CEFR level required from communication perspective – B2 – Upper Intermediate/Vantage C1 – Advanced/Effective Operational Proficiency

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 21-Jul-25 Drive Date: 21-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 428 259 345 681 8 Passcode: KM3PR6CX Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Purpose:- The primary objective of this role is to support the HRO Offer rollout & Reporting activities. The key expectation from this role is to manage the Offer process as prescribed by the company for US Region which includes processing of Offers for the New Joiners and supporting other agreed activities, while maintaining the right SLAs for the process in terms of TAT & Accuracy.

Role Overview: We are seeking a seasoned Learning & Development professional at the Associate Director level with deep expertise in Human Resource Outsourcing (HRO) training. The ideal candidate will bring over 14 years of experience, including a proven track record in leading large training teams, developing and executing strategic training plans, and managing high-impact training programs in a client-facing environment. Key Responsibilities: Strategic Training Leadership: Define, design, and implement long-term training strategies aligned with organizational goals and client requirements within the HRO domain. Training Program Management: Own the planning, execution, and continuous improvement of training initiatives across functional areas like payroll, benefits, HR operations, etc. Team & Resource Management: Lead and manage large cross-functional training teams; allocate resources efficiently to meet evolving business needs. Stakeholder Engagement: Act as the primary point of contact for external client stakeholders, ensuring alignment on training goals, timelines, and deliverables. Quality & Performance Management: Monitor training effectiveness through KPIs and feedback mechanisms; drive performance excellence and operational improvements. Collaboration & Innovation: Partner with internal teams (HR, Ops, Quality) and leverage industry best practices and digital learning tools to enhance learning delivery and experience. Key Requirements: 14+ years of total experience with significant exposure to HRO training and operations Proven experience in leading large teams and managing trainers across geographies or verticals Strong background in strategic planning, execution, and measurement of learning programs Excellent stakeholder and client management skills with a customer-first mindset Expertise in learning delivery, instructional design, and resource planning If you wish to explore this opportunity, please share your resume on "swarali.deshmukh@credencehrservices.com"

English Fluency Required for Non Voice Chat Process,Candidate with fluent English from any industry or fresher can apply.Job Location-Work from Office at Ahmedabad. Apply with your resume,you will get call from HR. Required Candidate profile Subsidizedmeal+Night Shift Allowance+Free Cab Facility+Incentives. Perks and benefits Night Allowance, PF, Esic, 24 days paid leave

Candidate with Minimum 2+ Years of Experience in UK payroll Should have experience in end-to-end Payroll Processing for UK Should have end to end experience in processing time information. Sound knowledge of statutory compliances of UK payroll. Should know how to calculate Tax and NI components. Should be familiar with year start/Year end activities of UK payroll. Should be able to reconcile P11D Should have experience in handling voice and email queries of employees, managers and HRBPs. Should have experience in handling voice and email query of client/Customer/employees Excellent communication skills Good working experience in renowned HRMS, preferably SAP, Workday Good working experience in MS office Excel, Word, PPT Willing to work in a Rotational shift including night shifts. Job Description: Ability to handle confidential information in a discreet, professional manner Experience in handling Clients: escalations and reviews as well as daily interactions. Ability to read comprehend and responds to emails Would be responsible in processing various payroll inputs from starter to leaver Would be responsible in doing payroll checks along with other team members. Would be responsible for processing various requests in relation to pension, leaves and taxes. Would be responsible in producing various payroll reports for stakeholders Would be required to take active role in year Start/End activities as well as UAT/UVT as per requirement Would be responsible in Auditing cases processed by the team Should guide the team in resolving various complex queries. Should be a team player and flexible ensuring that SLA/KPI are met Contact Person Marilakshmi S Email id - marilakshmi@gojobs.biz

Role & responsibilities Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively. Respond to customer emails and provide timely and accurate resolutions. Engage in semi-voice or blended voice processes, combining both call and email/chat interactions. Provide exceptional customer service by addressing customer concerns professionally and empathetically. Assist customers in understanding products or services and resolving any technical or operational challenges. Work collaboratively with the team to ensure targets and service levels are met. Maintain accurate and detailed records of customer interactions and transactions. Adhere to company policies, procedures, and compliance guidelines while managing customer interactions. Preferred candidate profile Education:2+ Any graduate Experience: 0-3 years in customer support (BPO/Education preferred) Skills: Excellent communication in English & Telugu (preferred), problem-solving, and multitasking Perks & Benefits: Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insuranc

As an HRO Process Manager based in Kolkata, you will be expected to have over 10 years of working experience in HRM/HRSS domains. Your role will involve a deep understanding of core HR Operations, requiring excellent analytical, problem-solving, and decision-making skills. Managing large teams effectively, ensuring client and stakeholder satisfaction, and overseeing the end-to-end HRM process for clients are key responsibilities. You will be responsible for timely resolution of requests, exceeding agreed service levels, and making proactive recommendations for service improvement by anticipating changes. Designing, developing, and maintaining HRM processes within the organization, implementing best practices, monitoring and reducing HRM costs, and staying updated on regulatory requirements are crucial aspects of this role. Additionally, you will serve as a mentor to DRs and resources, manage and develop HRM teams, and act as a single point of contact for managers on HRM matters. Your communication should be assertive, providing logical recommendations aligned with business needs. Encouraging team engagement, fostering a culture of continuous improvement, and being flexible to work in global hours are also vital. Key Skills required for this position include expertise in HIRE TO RETIRE, HRO, HRSS, HR OPERATIONS, and HUMAN RESOURCE. This full-time, permanent role in the ITES/BPO/KPO industry demands a proactive, dynamic individual who can adapt to changing regulatory environments and drive operational excellence. If you are passionate about HRM, possess strong leadership qualities, and have a track record of delivering results in HR operations, this role offers an exciting opportunity to make a significant impact. Join us in our journey to drive HRM excellence and contribute to the success of our organization. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,

|| Immediate Joiners Preferred || Job Title: HR Benefit Analyst Location: Gurugram Work Mode: Work From Office Job Overview: We are hiring dynamic and motivated Client Specialists to support our international HR Benefit Analyst process. The role involves client interaction via voice support, strong communication, and delivering high-quality service. Eligibility Criteria: Qualification: Graduate (Final-year students or result-awaited candidates may also apply) Salary Structure (Based on Experience): Fresher 0-6M : Rs. 21,000 6-12 Months: Rs. 22,000 12-18 Months: Rs. 23,000 18-29 Months: Rs. 24,000 Stipend During Training: Freshers: Rs. 15,000 Experienced: Rs. 18,000 - Rs. 20,000 Training Details: Duration: 25 Days Mode: Work form Home Timing: 9:00 AM - 6:00 PM Perks & Benefits: - Work in an international process - 5-day working week (Saturday & Sunday off) - Both-side company cab provided Bonus & CTC Growth Plan (Effective from 1st July '25 Onboarding): Experience. CTC Offered 7th Month Bonus (10%) 13th Month CTC (10% Hike) 0-6 Months Rs. 3,08,000 Rs. 30,800 Rs. 3,38,800 7-12 Months Rs. 3,27,000 Rs. 32,700 Rs. 3,59,700 13-18 Months Rs. 3,38,000 Rs. 33,800 Rs. 3,71,800 18M & Above Rs. 3,50,000 Rs. 35,000 Rs. 3,85,000 Clause: If a candidate leaves the organization before completing 18 months, the 10% bonus will be recovered during Full & Final (FnF) settlement. Ready to Kickstart Your Career? Apply Now! HR Khushi: 9389460353 HR Afreen: 6206077869 HR Tulika: 7819840937 HR Anjali 78273 25721

As an HRO Process Manager based in Kolkata, you are expected to have over 10 years of working experience in HRM/HRSS in any geography. Your role will involve a deep understanding of core HR operations, along with strong analytical, problem-solving, and decision-making skills. Managing large teams effectively and maintaining client and stakeholder relationships are crucial aspects of this role. Your responsibilities will include overseeing the end-to-end HRM process for the client, ensuring timely resolution of requests, and exceeding agreed-upon service levels. Proactively identifying areas for service level improvements by anticipating changes, designing, developing, and maintaining HRM processes within the organization, and implementing best practices in the HRM space are key tasks. You will be responsible for monitoring and reducing HRM costs, staying updated on dynamic regulatory environments, and mentoring team members. Managing and developing the HRM resources team, acting as a point of contact for managers on HRM topics, and communicating assertively with logical recommendations are essential for success in this role. Continuous improvement, team engagement, and adaptability to global working hours are expected from you. Your skills should include expertise in HIRE TO RETIRE, HRO operations, HRSS, HR operations, and human resources. This full-time, permanent position in the ITES/BPO/KPO industry requires proactive and strategic thinking to drive HRM processes effectively. Job Code: GO/JC/404/2025 Recruiter Name: Ackshaya,

You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Associate's Degree/College Diploma Preferred education Master's Degree Required technical and professional expertise Graduate or Postgraduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO – EDM, Payroll, HR Back Office, Talent Management and Recruitment) Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Experience working in a BPO/Shared Services environment with exposure to Global Clients Preferred technical and professional experience Proven experience in understanding of end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports Ability to influence people internal/external customers, Operations and Finance partners Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements/contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for achieving transformation at a high level of change management experience, including challenging, inspiring, and leading the team Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or Postgraduate in any discipline with a minimum of 8 - 15 years of experience in Talent and Transformations (HRO – EDM, Payroll, HR Back Office, Talent Management and Recruitment) Proven experience in creating and developing value propositions, business cases, and industry-specific offerings Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines Proficient in supporting the sales team in building compelling business cases for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments Experience working in a BPO/Shared Services environment with exposure to Global Clients Preferred technical and professional experience Proven experience in understanding of end-to-end HRO / HR Service. In-depth process knowledge in central finance reporting, management reporting and reports Ability to influence people internal/external customers, Operations and Finance partners Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HRO.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HRO.

This role involves designing and developing Human Resource Outsourcing (HRO) solutions for global clients across industries. It includes reviewing client operations, creating innovative operating and pricing models, managing proposals, conducting due diligence, and collaborating with sales and delivery teams to drive business growth and transformation in the HRO domain. Keywords/ Key Skills: HRO Solution Design RFP/RFI/Proposal Management Hire to Retire Domain Effort Estimation Pricing Models Operating Model Governance Service Level Agreements (SLAs) Transition Planning Client Workshops Thought Leadership Industry Benchmarking BPM (Business Process Management) Talent Sourcing and Retention Compliance and Control Transformation Roadmap Knowledge Repository Management Cross-functional Collaboration Mandatory Skills : HRO Solution Design and Proposal Management Effort Estimation and Productivity Assessment Understanding of BPM and Hire to Retire Processes

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HRO. Experience: 1-3 Years.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 11-Jul-25 Drive Date: 11-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 472 180 973 390 7 Passcode: pZ3hx7Xi Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About The Role Skill required: Payroll - Payroll Planning and Distribution Designation: Payroll Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalDistribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals. What are we looking for Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. Provide team members with a clear sense of direction and understanding of each others responsibilities including career planning and succession planning.Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including:Controls & Compliance, Business Continuity Plans, process analysis and customer service. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives.Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detailRetain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution. Lead or assist with the development of detailed analyses for area of responsibility Participate and potentially lead some activities/projects for area of responsibility May provide input to day-to-day management and reporting of specialist budget. Provide input to define standards and reusable approaches with benefit for cross-functional groups Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team May supervise less experienced caseworkers and fill in for the manager as needed. May provide input into performance assessment of team members and provide coaching/counseling toward improving performance. May assist in creating annual team objectives. May participate in interview process for new hires into caseworker roles. Roles and Responsibilities: Should have minimum 5-7 year of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.Should have min 3 years of experience in Managing Team and Client key stakeholders.Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage.Should be good in Verbal and Written communicationShould be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc.Payroll certification would be a plus Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Escalate issues and seek advice when faced with complex issues/problems.Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensures progress, issues and agreements are properly documented and acted upon.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.Participates in various Internal or Client initiatives related to Process.Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.Actively participate in all process related business meeting in-person or virtually through conference calls.Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsWork collaboratively with all internal & Third party stakeholders to achieve Business goals. Qualification Any Graduation