Senior Specialist Support HR Service Monitoring and Reporting Fresenius Medical Care

7.0 - 11.0 years

0 Lacs

haryana

On-site

In this role at Fresenius Medical Care, you will be responsible for developing, maintaining, and improving HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting. Your key responsibilities will include: - Developing, maintaining, and continuously improving HR Service Delivery metrics, KPIs, and dashboards - Monitoring, reviewing, and reporting SLA and KPI performance - Designing and deploying standardized formats and frequencies for service monitoring dashboards - Ensuring timely and accurate delivery of standard and ad hoc reports - Collaborating with HR Operations to maintain and update reporting requirements - Analyzing service delivery metrics...

Posted 3 weeks ago

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Manager Golden Opportunities

10.0 - 15.0 years

10 - 13 Lacs

bengaluru

Work from Office

Roles and Responsibilities: Manage HRO (Human Resource Operations) team to ensure efficient query handling, ticketing, and case management. Provide expert-level support to clients on various HR processes such as recruitment, employee data management, benefits administration, etc. Develop and implement effective strategies for improving customer satisfaction through timely resolution of queries and issues. Collaborate with other departments to resolve complex HR-related matters that require coordination across multiple teams. Job Requirements : 10-15 years of experience in BPO/Call Centre environment with a focus on HR Support Services. Excellent understanding of various processes of core HR ...

Posted 3 months ago

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