HR Service Delivery Analyst

Skill required:

Compensation & Benefits - Compensation Administration Process Design

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

6 to 7 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs candidates with Compensation & Benefits experience Design processes for performing salary adjustments, providing bonus / incentives, maintaining salary and job tables and managing employee stock purchase plan.

What are we looking for

Country or Geography specific Benefits Knowledge Mandatory Met Expectation /Not Met Expectation Interveiw Benefits Systems and Workflow Tools Mandatory Met Expectation /Not Met Expectation Interveiw MS Office Mandatory Met Expectation /Not Met Expectation Interveiw Email Writing Skills Mandatory Met Expectation /Not Met Expectation Interveiw Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Met Expectation /Not Met Expectation Interveiw Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Met Expectation /Not Met Expectation Interveiw Customer Service Skills Mandatory Met Expectation /Not Met Expectation Interveiw Education Graduate Degree To be verified through documents submitted at the time of interview Team Lead Experience 2-3 years of Team Lead experience in benefits To be verified through documents submitted at the time of interview Total Years of Experience 6 to 7 years of HRO Experience in International BPO To be verified through documents submitted at the time of interview Total Years of Role Specific Experience 4 to 5 years of Benefits Experience in International BPO To be verified through documents submitted at the time of interview

Roles and Responsibilities:

Team Development Build a performance-driven team culture with proper staffing, skill alignment, and clear workload distribution. Provide direction, clarify roles, and support career and succession planning. Use strong performance measurements to evaluate, recognize, and reward team members. Train and onboard new hires across all Benefits operations. Promote engagement through team-building and HR-driven people initiatives. Ensure teams understand their goals, processes, and evaluation criteria. Act as the escalation point for people-related issues and partner with HR as needed. Communicate clearly, retain key talent, and manage team alignment and work allocation.

• Operations Management Ensure consistent, high-quality Benefits operations across geographies (Healthcare + Pension). Meet timelines, quality standards, cost targets, and drive operational excellence. Raise and resolve quality/scope issues and improve process metrics and transparency. Maintain knowledge of SLAs/OLAs/KPIs and collaborate with Service Management on reporting. Escalate complex issues appropriately and maintain updated Business Continuity/Disaster Recovery plans. Create realistic plans and schedules, document progress, and perform root cause analysis when needed. Support knowledge transfer, participate in internal/client initiatives, and keep process dashboards current. Attend business meetings, escalate technology issues to Local IT, and support during client visits.