6676 Hr Jobs - Page 28

We are seeking a Senior Associate, Talent and Performance Platforms to join our Talent Management and Technology team, focused on enhancing performance management (MAP) and the Talent Marketplace. In this role, you will assist with new platform enhancements and ensure our technology platforms, Workday and Eightfold, function optimally. Additionally, you are responsible for developing, maintaining, and updating process guides and training materials. You will draft strategic communications and collaborate across teams to support Talent Management and Technology initiatives. This position offers the opportunity to make a significant impact on our global internal processes and contribute effectively to our talent management efforts. Key Responsibilities: Develop new, and maintain existing, process guides and training materials for global resources across performance management and the Talent Marketplace, such as how-to-guides, SharePoint sites, and FAQs. This includes revising existing materials and developing new content as processes evolve and new needs arise. As changes are made and new resources are created, you will work with our language translation vendor partner. Assist in testing platform enhancements and annual process launches, ensuring all functionalities operate correctly and efficiently in the Workday and Eightfold test environments before full-scale launches. Draft high-level internal communications related to MAP and Talent Marketplace Partner with OE and HRBP teams to facilitate the launch of talent events in Workday in accordance with functional timelines Prepare comprehensive year-end calibration materials for HRBPs to facilitate effective distribution calibration meetings. Ensure materials are accurate and meet the specific needs of HRBPs. Ensure projects in the Talent Marketplace are up-to-date and reach out to project managers to ensure they re updating project status Provide data analytics and reporting support for MAP and Talent Marketplace requests Identify opportunities for process enhancements, proposing solutions and collaborating with the team to refine workflows, templates, and forms. Collaborate with HR Technology teams to guarantee that MAP and Talent Review reports and dashboards are current and accurately reflect relevant data. Contribute to new initiatives and projects as needs arise

Let s do this. Let s change the world. In this vital role you will support Amgen s efforts in driving employee listening programs across the organization and surface the voice and pulse of Amgen staff. Additionally, this role will assist with the integration of MS analytics tools across listening platforms to help understand and illuminate decision making about employee s experience and well-being across the company. This role works in a global HR Center of Excellence (COE), part of the HR Insights and Analytics team. You will partner with business leaders, managers and HR partners across the globe to ensure our listening strategy is advising key organizational priorities, answering critical organizational questions, addressing employee needs, and adopting new working norms. Responsibilities: Support the design and implementation of core survey programs and ad hoc surveys that address emerging business needs Contribute to the transformation of the employee listening strategy in alignment with organization priorities Respond to data needs, create dashboards, and generate analyses to assess overall listening program impact against key talent indicators Collaborate with IS/Data/Tech teams to support the evolution of the technology and platforms used to build a connected and unified listening strategy Assists with the creation and execution of the overarching change management roadmap and associated activities related to the broader employee listening strategy Coordinate the development and delivery of communications, training materials, tools, and resources for both HR and the broader organization Partner with HRBPs, functional and regional HR and talent leaders, senior business leaders, and other stakeholders to advise and socialize the employee listening program Collaborate with third party vendor partner to configure and manage the listening platform Lead and oversee internal platforms (i.e. SharePoint, Yammer, Outlook Mailbox, etc.) for employee listening resources and communication

Amgen is seeking a Senior Associate of Human Resources - Workforce Administration who will work on our HR Technology group. The Senior Associate of Human Resources - Workforce Administration will work out of Amgen s Capability Center in Hyderabad, India. The successful incumbent will have experience within the many aspects of human resources administration to provide customer service support to staff members and managers as a member of our service delivery team. The Senior Associate will also monitor worker data in the Human Resources (HR) system, Workday, and liaise with other groups on processes and analyzing HR system functionality. Roles & Responsibilities: Receives and responds to inquiries and issues related to Amgen s HR system, Workday, that have been escalated from HR Associates Provides excellent customer service as measured by Service Level Agreements (SLAs) Assigns and balances HR system security roles Provides analysis and documentation to support the quarterly SOX process for Workday Security role assignments and removals. Analyze HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals Handles and maintains the content in the team s knowledgebase program and suggests improvements for ongoing development Generates and creates Workday reports and performs audits on transactional work and other processes Performs transactional work in Workday using mass upload tool and correcting data discrepancies Fosters relationships and service levels through enthusiastic communications as well as timely and effective responses Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements Leads other projects/activities, as needed, and participate in other cross-functional process improvements Basic Qualifications and Experience: Strong working knowledge of Workday 5+ years experience in human resources and corporate service center Strong working knowledge of Workday including generating Workday reports, EIBs, Mass Operations Management Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Functional Skills: Must-Have Skills: 4+ years strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 3+ years experience in human resources and corporate service center supporting Workday Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

Amgen is seeking a Manager HR Data Analysis Human Resources - Workforce Administration. The Manager HR Data Analysis Human Resources - Workforce Administration will report to the Associate Director HR Technology. The successful incumbent will have previous managerial experience with extensive experience with HR administration to provide support to staff, managers and key HR stakeholders as a member of our service delivery team. Roles & Responsibilities: Leads the HR Workforce Administration Team (WFA) by providing best practices, handling escalations and ensuring data accuracy and confidentiality. Responds to escalated inquiries and issues related to Amgen s Workday system Performs audits and controls on HR Master Data and transactions Monitor and ensure performance of Amgen s Workday system Generates HR Data reports within Workday Performs transactional work in Workday using EIBs and mass operations management (MOM) tools Advises HR and Employee Service Stakeholders on HR System solutions and best practices Provides excellent customer service as measured by Quality Standards and SLA s Assigns and Audits HR system security roles Perform system testing, and support the configuration of the HR system to meet business goals Maintains content in the team s knowledgebase and suggests improvements for ongoing development Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes. Leads other projects/activities, as needed, and participate in cross-functional process improvements Identify opportunities for HR process improvement based on frequent contact with HR and Employee Service Stakeholders Basic Qualifications and Experience: 5 years minimum experience in human resources with hands on experience with Workday 4 years experience managing an operations team that handles HR mass transactions Master s degree, OR Bachelor s degree and 5 years of HR IS experience Functional Skills: Must-Have Skills: Strong working knowledge of Workday including using tools such as EIBs, Mass Operation Management, data audits Experience in creating and using Workday reports 5+ years experience in human resources and corporate service center supporting Workday 4+ year s experience managing an operations team that handles HR mass transactions Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

The Compensation Senior Manager serves as a strategic advisor and business partner to deliver world class end-to-end support across all facets of compensation. This role blends deep subject matter expertise with business acumen to guide (HR) business partners on compensation-related decisions that drive attrition, motivation and retention of staff. Acting as a trusted partner, the Senior Manager will contribute to the design and implementation of new future - ready compensation programs and frameworks, using analytical rigor to turn insights into impactful recommendations. Key focus areas of this role will be on supporting the annual compensation cycle, holistic organizational design & job leveling, leveraging AI, automation & tech to drive continuous process improvement, and playing a leadership role in global rewards projects. With a continuous improvement mindset, and staying abreast of market trends & developments, it will also drive simplification, automation, and process enhancements to elevate the efficiency and effectiveness of the Total Rewards function. Roles & Responsibilities: Act as trusted compensation partner delivering high-quality consultative guidance and strategic support on all compensation-related topics to (HR) business partners. Support the seamless execution of the year-end cycle, including base, bonus, and equity planning, in close collaboration with (HR) business partners and the global Total Rewards team. Support compensation benchmarking initiatives by leveraging external survey data and internal analytics to ensure market competitiveness and internal equity. Provide strategic input and guidance on org design, role creation, job leveling, and internal mobility decisions for supported client groups. Drive or contribute to the execution of global compensation initiatives, such as M&A, pay equity & transparency analysis, compensation framework redesign, or job architecture development. Partner with global leadership to contribute to the design, rollout, change management, and refinement of future - oriented compensation programs & frameworks that align with business goals and market practices. Use strong analytical skills to translate complex data into insights and compelling narratives that influence decision-making and drive strategy. Identify opportunities to streamline & simplify processes, reduce manual effort, and enhance user experience through automation, technology and digital tools. Ensure compliance with labor laws, pay equity & transparency legislations, tax regulations, and corporate governance policies. Support the development and implementation of SOPs, knowledge bases, and training materials different audiences like (HR) business partners, Talent Acquisition, Tier 2 and Tier 3. Basic Qualifications and Experience: Master s degree in Human Resources, Finance, Business, or related field 8+ years of progressive experience in compensation or Total Rewards, with experience supporting senior leadership in a consultative capacity Proven success managing complex compensation cycles and designing compensation programs in a matrixed, global environment Skills: Strong understanding of job architecture, market pricing, salary structures, incentive plan design, and equity compensation. Exceptional analytical skills with the ability to interpret data, generate insights, and tell compelling, data-driven stories. Experience with compensation tools (e.g., Workday, Radford, Mercer, WTW, MarketPay) and data visualization platforms (e.g., Visier, Tableau, Power BI) is a plus. Demonstrated ability to influence and collaborate effectively across HR, Finance, and business leadership. Adept at managing ambiguity and competing priorities while maintaining a focus on delivery and continuous improvement. Strong project management skills and comfort driving work from strategy through execution. Experience in continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.

We are looking for a meticulous and process-driven File Room Specialist to manage the lifecycle of employee records across both physical storage (via an external vendor) and the digital file room leveraging the ServiceNow EDM (Enterprise Document Management) module . This role is critical to ensuring our organization meets compliance, security, and accessibility standards for HR documentation. The ideal candidate will have experience in document governance, vendor coordination, and digital records systems preferably within a global or regulated environment. Key Responsibilities Physical File Room Management (Vendor Oversight) Serve as the primary point of contact for the third-party vendor managing off-site physical records storage. Coordinate record retrievals, returns, and new archival requests in compliance with company policies and legal requirements. Ensure physical records are accurately indexed, securely stored, and destroyed in line with defined retention schedules. Conduct regular audits and reconciliations of inventory records with vendor reports. Monitor SLAs, escalate service issues, and participate in vendor performance reviews. Digital File Room Management (ServiceNow EDM) Manage the day-to-day operations of digital records using the ServiceNow EDM module . Classify, tag, and index documents according to metadata standards and retention rules. Maintain digital folder structures and access controls to ensure data security and role-based permissions. Support the uploading, quality control, and archiving of employee files, contracts, and sensitive HR documents. Collaborate with HR and IT teams to implement enhancements, resolve issues, and train users on document management processes. Compliance & Governance Ensure that both physical and digital file room operations meet local data protection laws (e.g., GDPR), labor laws, and internal audit requirements. Assist with document holds, legal requests, and internal/external audits as needed. Maintain and regularly update document retention policies and procedures in collaboration with Legal and Compliance teams. Process Improvement & Documentation Identify opportunities for automation, digitization, and efficiency improvements in document lifecycle management. Maintain up-to-date process documentation, work instructions, and training materials. Support change management efforts during EDM upgrades or vendor transitions. Qualifications & Skills Required: Associates or Bachelors degree in Records Management, Library Sciences, Information Systems, HR, or a related field. 3-5 years of experience in records management or HR operations with exposure to both physical and digital systems. Working knowledge of ServiceNow EDM or similar document/content management systems. Experience managing vendors and understanding physical recordkeeping protocols. Strong organizational skills with high attention to detail and data integrity. Understanding of document security, confidentiality, and legal compliance requirements. Proficiency in Microsoft Office and document indexing or scanning tools. Preferred: ServiceNow EDM certification or equivalent training. Experience in a global or regulated industry (e.g., financial services, healthcare, pharma). Familiarity with data privacy regulations like GDPR, HIPAA, or SOX. Knowledge of Lean or Six Sigma methodologies related to process improvement.

Let s do this. Let s change the world. In this vital role you will maximises domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams in the Human Resources and Learning & Development area. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality work from the team. Roles & Responsibilities: Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals. Capture the voice of the customer to define business processes and product needs. Work with Product Managers and customers to define scope and value for new developments. Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog. Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs. Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog. Ensure Acceptance Criteria and Definition of Done are well-defined. Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs. Stay focused on software development to ensure it meets requirements, providing proactive feedback to customers. Develop and implement effective product demonstrations for internal and external stakeholders. Maintain accurate documentation of configurations, processes, and changes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 3 to 5 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 7 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Functional Skills: Must-Have Skills: Excellent problem-solving skills and a passion for tackling complex challenges in Human Resources and Learning & Development with technology. Experience with Agile software development methodologies (Scrum). Good communication skills and the ability to communicate with senior leadership with confidence and clarity. Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA. Good-to-Have Skills: Understanding of software systems strategy, governance, and infrastructure. Experience in managing product features for PI planning and developing product roadmaps and user journeys. Familiarity with low-code, no-code test automation software. Technical thought leadership. Able to communicate technical or complex subject matters in business terms. Experience of DevOps, Continuous Integration, and Continuous Delivery methodology. Experience with Human Resources and Learning & Development (i.e. Workday, Sum Total). Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision. Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work. Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will maximises domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like system process maps, use cases, and test plans for the software development teams in the Human Resources and Learning & Development area. This role involves working closely with developers and system analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality results from the team. Roles & Responsibilities: Collaborate with System Architects and Product Managers to manage system analysis activities, ensuring alignment with engineering and product goals. Work with Product Managers and customers to define scope and value for new developments. Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog. Ensure functional requirements are included and prioritized in the Product and Release Backlogs. Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog. Ensure Acceptance Criteria and Definition of Done are well-defined. Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs. Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators. Develop and implement effective product demonstrations for internal and external stakeholders. Maintain accurate documentation of configurations, processes, and changes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Bachelor s degree and 3 to 5 years of Life Science / Biotechnology / Pharmacology / Information Systems experience OR Diploma and 7 to 9 years of Life Science / Biotechnology / Pharmacology / Information Systems experience. Functional Skills: Must-Have Skills: Excellent problem-solving skills and a passion for tackling complex challenges in Human Resources and Learning & Development with technology. Experience with Agile software development methodologies (Scrum). Good communication skills and the ability to communicate with senior leadership with confidence and clarity. Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA. Good-to-Have Skills: Understanding of software systems strategy, governance, and infrastructure. Experience in managing product features for PI planning and developing product roadmaps and user journeys. Familiarity with low-code, no-code test automation software. Technical thought leadership. Able to communicate technical or complex subject matters in business terms. Experience of DevOps, Continuous Integration, and Continuous Delivery methodology. Experience with Human Resources and Learning & Development (i.e. Workday, Sum Total). Professional Certifications: SAFe for Teams certification (preferred) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Amgen is seeking a Specialist HR Systems & Solutions (Eightfold Configuration). The Specialist HR Systems & Solutions (Eightfold Configuration) will report to the Associate Director HR Technology. The successful incumbent will have previous extensive Eightfold configuration experience. Roles & Responsibilities: Mixture of practitioner and consulting experience preferred Deep and broad knowledge of Eightfold configuration. Able to conceptualizes impact of changes to system Working knowledge of Eightfold application is required. Solid understanding of the Talent Lifecycle business processes, as well as its interdependencies Adept at translating business needs to product requirements and effective solutioning Strong Analytics acumen and great eye for details, as well as strong problem solving and troubleshoot abilities Excellent verbal and written communication skills and interpersonal skills. Ability to thrive in a fast-paced environment where multi-tasking and prioritizing is necessary Basic Qualifications and Experience: 5 years minimum experience in human resources with hands on experience with Eightfold Master s degree, OR Bachelor s degree and 5 years of HR IS experience Functional Skills: Must-Have Skills: Strong working knowledge of Eightfold Experience in creating and using Eightfold reports 5+ years experience in human resources Soft Skills: Excellent analytical and troubleshooting skills Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail Strong verbal, written communication and presentation skills Ability to work effectively with global, virtual teams Strong technical acumen, logic, judgement and decision-making Strong initiative and desire to learn and grow Ability to manage multiple priorities successfully Exemplary adherence to ethics, data privacy and compliance policies

The External Workforce Manager is responsible for supporting the management and coordination of the organizations external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. This role ensures compliance with company policies, legal requirements, and contractual obligations while supporting operational efficiency and workforce agility. Key Responsibilities Include: Vendor & Partner Management Manage relationships with staffing agencies, Managed Service Providers (MSPs), and other external workforce suppliers. Program Management Administer the contingent workforce program, ensuring visibility, control, and cost-efficiency. Maintain accurate data and reporting through Vendor Management Systems (VMS) or similar platforms. Compliance & Risk Mitigation Ensure all external engagements comply with labor laws, classification rules (e.g., IC vs. W-2), and internal policies. Collaborate with Legal and HR to manage co-employment risks. Stakeholder Collaboration Partner with hiring managers to assess needs and recommend the best sourcing models. Provide training and guidance on external workforce policies and tools. Compliance & Documentation: Monitor and enforce compliance with company policies, legal regulations, and labor laws for external workforce members. Vendor Relationship Management: Manage relationships with external staffing agencies or vendors to ensure that the company receives high-quality services. Evaluate vendor performance and negotiate terms as necessary. Win What we expect from you. Bachelors degree in Human Resources, Business Administration, or related field. 9+ years of overall work experience. 5+ years of experience in external workforce management, procurement, or HR operations. 3 -5 years experience in workforce management, HR, or recruitment, preferably with a focus on external or temporary staff. Strong understanding of contingent workforce models, vendor management, and labor regulations. Proficiency with HR software, preferably Workday and Vendor Management System (VMS) Fieldglass, Excel, and reporting tools. Proficiency in Microsoft Office Suite, especially Excel and Outlook. Excellent communication, negotiation, and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Knowledge of labor laws, contracts, and compliance requirements. Excellent organizational, time-management and communication skills (written and verbal). Ability to manage multiple tasks and prioritize effectively. Attention to detail and problem-solving ability. Ability to work independently and in a team environment Proactive, flexible, and adaptable Thrive What you can expect from us. As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities. .

We are seeking a detail-oriented and globally minded Manager, Total Rewards to oversee the administration and execution of total reward programs, including employee benefits and equity plans for the Americas region. This role plays a key part in ensuring operational excellence, and an exceptional employee experience related to total rewards programs. The ideal candidate will have strong working knowledge of U.S. and LATAM total reward programs, experience leading teams, and a passion for delivering seamless reward operations. Roles & Responsibilities: Regional Program Administration (Americas) Manage the day-to-day administration of benefits programs (health, welfare, retirement, leaves) across the U.S., Canada, and Latin America. Oversee administration of equity/stock plan, including employee grants, vesting, exercises, and reporting in coordination with finance, payroll, and legal teams. Ensure timely, accurate data management and transactions in alignment with plan rules and regulatory requirements. Maintain compliance with relevant laws and regulations in the Americas (e.g., ERISA, ACA, IRS, SEC, local LATAM laws). Partner with external benefits brokers, TPAs, and stock plan vendors to manage renewals, resolve issues, and ensure excellent service delivery. Ensure accurate and timely responses to employee queries on benefits and stock plans through your India-based support team. Collaborate with global total rewards and internal communications teams to support benefit and equity education campaigns. Team Leadership Lead, coach, and develop a team of benefits and equity administrators based in India, ensuring high-quality support for employees in the Americas. Assign tasks, manage workloads, and implement process improvements to drive efficiency and service excellence. Process, Reporting & Systems Collaborate with HRIS and payroll teams to ensure data accuracy and process alignment across systems (e.g., Workday, external vendor portals). Drive automation and standardization of benefits and equity administration processes for scalability and accuracy. Generate and analyze reports related to benefits costs, participation, and equity plan activity. Provide insights and recommendations to support strategic decision-making. Basic Qualifications and Experience: 8-13 Years of overall experience in Human Resources. 6+ years of experience in total rewards, with a focus on U.S. and/or LATAM benefits and equity administration. Experience managing a team, preferably in a global environment. Solid understanding of benefit, retirement and equity plan design, operations, and compliance in the Americas. Strong knowledge of HRIS and benefit administration tools such as Workday, Conduent, Alight, or similar systems. Excellent communication, organizational, and analytical skills. Ability to manage complex workflows across time zones. Experience working in a large, diverse, global organization. Familiarity with service center or shared services models.

Let s do this. Let s change the world. In this vital role you will lead and coach who facilitates team events, processes, and supports teams in delivering value within the Hire to Retire capability. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement. They also often participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Master/Team Coaches in the new mindset and processes. They help adapt SAFe to the organization s needs, standardizing and documenting practices. Roles & Responsibilities: Lead and manage product delivery using agile frameworks and techniques. Align with Agile values such as prioritizing individuals and interactions over processes and tools. Lead and facilitate agile events including stand-ups, sprint/PI planning, sprint/PI reviews, retrospectives, demos and backlog refinement meetings to promote team collaboration. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Collaborate with cross-functional teams to identify business requirements and develop solutions that meet customer needs. Work with Product Owners, Product and Solution Management, and collaborators to ensure strategy and execution alignment Help the scrum teams achieve delivery acceleration focused on business outcomes by reaching higher levels of scrum maturity Identify, escalate, and manage risks and dependencies across Teams to ensure that they are addressed in a timely manner Coordinate with Services and support to schedule resolution of issues with released products Foster a culture of continuous improvement within the Teams by leading retrospectives and encouraging innovation Monitor and report on the progress of the Team, ensuring transparency and alignment with solution objectives What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree with 4 - 6 years of experience in Computer Science, Business, Engineering, IT or related field OR Bachelor s degree with 6 - 8 years of experience in Computer Science, Business, Engineering, IT or related field OR Diploma with 10 - 12 years of experience in Computer Science, Business, Engineering, IT or related field Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe) Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors Excellent problem-solving skills and a passion for tackling complex challenges with data Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team Preferred Qualifications: Deep understanding of DevOps and Test Automation Processes in software delivery Workshop facilitation and training experience Certified SAFe Scrum Master or similar (preferred) Experience working within the Hire to Retire or Human Resources function Soft Skills: Excellent people and project management skills Ability to work collaboratively with cross-functional teams Ability to manage multiple priorities successfully Team oriented with a focus on achieving team goals What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Let s do this. Let s change the world. In this vital role you will be responsible for the recruitment strategy and efforts for Amgen India as well as other positions across Amgen as needed, his position will also play a key role in developing and delivering best-in-class recruitment services to ensure Amgen is positioned to attract and recruit exceptional talent. Create and implement sourcing strategies to source the best leadership talent. Exercise a wide degree of creativity, near- and long-term sourcing vision, business understanding, and personal organization. Create and maintain healthy talent pipeline for steady flow of qualified candidates Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. Build and maintain strong working relationships with Hiring Managers, functional leaders, and other HR team members to build a partnership that yields success, predictable results and credibility. Prepare candidates for interviews and specific hiring managers by providing detailed information on the company, our mission, company culture, department background, job descriptions, and expectation-setting. Stay informed of trends and innovative sourcing/recruiting techniques to be driven in innovative recruiting practices. As a brand ambassador, develop and deliver Amgens message of opportunity, success, diversity and potential to candidates and prospects. Provide regular updates to HR leadership on recruitment progress and updates. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of Recruiting or Sourcing experience Preferred Qualifications: Must Have Previous sourcing experience at the professional and management team level. Experience delivering results by creating, implementing and driving an executive or functional recruitment processes while exhibiting subject matter expertise to influence executives and other business leaders or decision makers. Knowledge of Client Relationship Manager (CRM) tools such as Eightfold, Applicant Tracking Systems (ATS) such as Workday, LinkedIn Recruiter, Microsoft Office Suite and AI sourcing technologies Good to Have Life-sciences (Biotech/Pharmaceutical) industry experience Strategic adviser that drives excellence and takes accountability of recruitment processes and results to ensure outstanding experience for candidates and hiring managers. Soft Skills: Leadership and relationship-building skills with executives, senior leaders, various cross-functional partners, HR (business partners, compensation/benefits, mobility) and executive support staff. Exercise discretion and sound judgement, uses analytical approach and has ability to think proactively and strategically throughout the recruitment and negotiation process Communication and executive level presentation skills with the ability to express ideas in a persuasive, confident, organized and eloquent manner What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Career Category Human Resources Job Description HR Staff Services is connecting staff, managers and local HR teams to Amgen s global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base. Responsibilities: Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions. Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system. Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR. Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies. Develop and maintain the knowledge database in close collaboration with the knowledge management team. Identify improvements and optimizations in Tier 0 knowledge articles. Be able to troubleshoot in more complex system inquiries and identify solutions. Support managers and HR on workday transactions, data audits and UAT support. Maintaining data confidentiality and governance. Create and run reports in Workday and Servicenow Suggest improvements on policies and procedures between service centre sites and HR teams Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc. Building strong stakeholder relationships, collaborate and share best practices across Coes and HR teams. Skills And Experience: 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration. Strong English verbal and written communication skills that are clear and concise Keen attention to detail and ability to accurately process transactions and data. .

JD Assist in posting job openings and reviewing resumes. Coordinate interviews and communicate with candidates. Assist in new employee orientation and paperwork. Contribute to training program coordination. Assist in maintaining employee records

HR Executive: Recruits & manage personnel Role Collaborate with hiring managers Source, screen, and shortlist candidates Conduct interviews Coordinate schedules Maintain records Assist in drafting job descriptions Required 8hour work/day

We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is the Opportunity: Position : Senior HR Recruiter/ Talent Acquisition Associate Job Location : Navi Mumbai - Vashi Experience : Minimum 2 year to 8 years Benefits : Fixed Salary + Monthly Incentives + Half Yearly Increment. Roles and Responsibilities : Primary responsibility is to attract candidates through various channels. Follow and implement the overall recruiting strategy of the company, hire adequately skilled employees for the company. Develop and update job descriptions and job specifications for existing and new job openings. Perform job and task analysis to document job requirements and objectives. Prepare and post jobs to appropriate job boards/newspapers/colleges etc. as & when required, participate in various job fairs if required. Source and attract candidates by using databases, social media OR any other medium. Screen candidates resumes and job applications through various job portals, find and use other online tools/websites to source candidates. Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule, ensure recruitment & Selection criteria are followed strictly. Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes to ensure a perfect cultural fit for the company. Monitor and apply HR recruiting best practices to derive optimum results. Provide analytical and well documented reports to the rest of the team on hiring, get requirements for directors OR HOD's, hire as per demand. Act as a point of contact and build influential candidate relationships during the selection process. Desired Candidate Profile: Solid ability to conduct different types of interviews. Excellent with various selection processes. Familiarity with HR databases, Job portals, online Media. Excellent communication and interpersonal skills. Strong interviewing & decision making skills. Salary Offered : Fixed Salary + Monthly Incentives + Half Yearly Increment. How to Apply? Kindly share your resume on Priya.verma@homebazaar.com and for more details contact on 8976714671

Were looking for an enthusiastic HR Intern to assist our Human Resources team with daily operations, recruitment, onboarding, and employee relations. This role offers hands-on experience and foundational exposure to HR processes in a professional setting. | Key Responsibilities Maintain and update employee records in internal HR databases (personal info, attendance, leaves, etc.) Screen resumes and application forms to identify suitable candidates Coordinate candidate outreach, schedule interviews, confirm availability, and send follow-ups Assist with onboarding tasks: paperwork, orientation scheduling, and setting up new-hire accounts

We are seeking a dedicated and enthusiastic Internship Coordinator to join our team. The Internship Coordinator will be responsible for managing all aspects of our internship program, including recruitment, supervision, and evaluation of interns. The ideal candidate will possess excellent organisational and communication skills, a passion for mentoring, and the ability to build strong relationships with both interns and various departments at Heart It Out. The goal is to provide a nurturing experience while also teaching competency and professionalism in the many fields related to mental health. At Heart It Out, we care! We strive to provide accessible mental healthcare for all. This vision comes to life through skilled and compassionate individuals like you. The First Responder Head will be responsible for managing the individuals who work on Heart it Out sexternal chat and call lines. The First Responder Head will also be responsible for maintainingcommunication channels between the different departments of Heart It Out. Bachelor s degree in Psychology, Human Resources, Education, Business Administration, or related field. Freshers who are taking a gap year with interest in mental health, program coordination, human resources, career services, or a similar administrative role. Strong organisational skills with the ability to coordinate with various departments and individuals. Excellent interpersonal and communication skills, both written and verbal. We appreciate individuals who take initiative and responsibility. Interest in working with college students or young professionals is preferred. Proficiency in Google Office Suite (Google docs, sheets,calendar) and Canva. Ability to work independently and as part of a team. Being empathetic, non-judgemental and professional are much appreciated. Able to learn and function well on various tech platforms. Establish and maintain relationships with colleges, universities, and other educational institutions. Screen, interview, and select interns. Design and coordinate orientation programs to acclimate interns to the organisation. Mentor interns to help them achieve their professional and personal development goals. Facilitate networking opportunities. Be in charge of onboarding and exit / graduation processes for interns- Responsible for selecting interns for certificates, issuing certificates, Letter of Recommendations Be incharge of updating intern data on the Master Document according for onboarding and exits. Develop and maintain internship guidelines, policies, and procedures. Monitor and support interns ensuring a valuable and productive experience for both interns and departments. Organise and facilitate regular check-ins, feedback sessions, and evaluations using our common workspaces ( WhatsApp, Google Workspace). Serve as the primary point of contact for interns, providing guidance, support, and conflict resolution as needed. Collect and analyse feedback from interns and report to the Academy Head to assess the effectiveness of the internship program. Location: Virtual/ Online (WFH) Role: Internship (part-time) 6 hours of work per day- 5 days / week (2pm to 8pm from Monday to Friday) Duration: 3 months Stipend: Rs 5000 per month Access to all events at Heart It Out Community and mentorship with the team at Heart It Out Personal Development and Professional Growth New learning opportunities Demonstrate increased confidence and competence in program management and coordination. Improve interpersonal communication skills Management and problem solving skills Certificate Letter of recommendation

The Human Resources (HR) Internship at Heart It Out is a 90-day Internship program that is being offered to both undergraduates and postgraduates wherein they can practically apply theoretical concepts related to Human Resource Management. HR interns work under the supervision of the HR Associate to provide administrative support to the HR department. We are looking to employ an enthusiastic and driven HR intern to assist us with administrative and HR-related tasks. At Heart it Out, we care. We strive to provide inclusive and accessible mental healthcare for all. This vision comes to life through skilled and compassionate individuals like you. Our ideal Business Development Manager has in-depth knowledge and experience with sales processes, excels at lead generation, relationship building, and closing deals. We re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. Applicant should have an undergraduate degree in English or Psychology or Masters Degree in Human Resource Management. Applicants would be expected to keep abreast of the latest developments in Human Resource and legal policies to determine how company HR policies may be affected. Applicants should be detail-oriented and be able to demonstrate excellent administrative and organizational skills. Great interpersonal communication along with interest in employee wellbeing is a requisite. Good speaking and writing skills is a must. We are looking for individuals who are proactive, can take up responsibilities and possess professionalism. Work on job postings, write job descriptions, filter applicants on different job portals, set up interviews and keep track of the interview process. Plan orientations, ensure timely communication with employees, ideate on improving wellbeing, address grievances and provide support to all departments at Heart It Out. Work on onboarding and exit of employees and create documents for the same. Manage Heart It Out s emails and applications Maintain employee records and plan company events. Stipend is 4.5k for a period of 3 months. Flexible Hours Home Office Option Generous Holiday Feel Invested Office Parties & Outings Birthday Gifts Pet Friendly Office

About this role About this role Human Resource Business Partner: We are looking for a qualified HR Business Partner to oversee all human resources operations and ensure they re aligned with our business goals. The HR Business Partner role supports various human resources activities. They work with leadership to understand the business environment and to determine, develop and execute innovative solutions to address work priorities. They also work with HR leadership, functional managers and cross border HR teams, enabling them to guide employees, facilitate engagement, people programs and activities. This role may be reassigned to support different functions from time to time to meet the changing needs of the business. This role is bases in Mumbai and will report into the India Head of HR. Job Summary: The incumbent will be accountable for providing strategic HR advice to the Functional Leaders to improve the quality of decisions and drive value. They will proactively shape business transformation, building organizational capability, leadership strength and performance culture. They will work closely with diverse business leaders to provide thoughtful and relevant HR services/solutions based on a deep understanding of the market and the business. This role will also be responsible for translating strategic business objectives into an effective people plan. The role requires close collaboration with Senior Management and Global HR Business Partners/ colleagues to provide consistent employee experience, one that is in line with our 2030 HR strategy. They will serve as the location lead for Mumbai for the HR team and represent the function in all location s specific initiatives. They will lead a team of 3, potentially 4 HR Business partners across the country that will ensure they have full coverage of their functions across all cities. Key Job Responsibilities: Business partnering, Build a strong relationship with senior line managers. Being a trusted advisor to business, supporting and leading organizational capability development Providing leadership oversight for the site in Mumbai, working closely with senior business leaders and aligned with functional HRBPs to drive focus and site-related people outcomes. Coordinate capability development and workforce planning Driving the people elements of transformation and change. Leading culture and change management and supporting the transformation across the company Consulting with the CoEs to meet the particular needs of the business area and act as an effective steward of the HR Operating Model Implementing and executing people strategy with HRBP of multiple business groups, management and other stakeholders Contributing to long-term goals around business and people development, including succession planning and talent acquisition Participating in HR-projects on a country / regional level. Eligibility Criteria: 15+ years of experience in human resources across HR Generalist + COE roles Experience of managing complex Commercial/functional teams for fast growth organizations undergoing transformation/change Strong preference for significant experience with technology-based skill sets and talent at both the leadership and more junior levels. Experience in delivery of core HR services through end-to-end framework Strong financial & commercial acumen, matrix management, strong communicator, ability to influence and objectively challenge status quo Strong understanding of key HR functional areas including HR Operations, local regulatory compliance, talent practices, compensation and benefits Strong understanding of people-related data analytics and insights to support key business decisions. Ability to work across levels to obtain and use data effectively. Strong work ethic ability to work on their own initiative and manage own time effectively Team player & Collaboration Ability to thrive in an ambiguous and rapidly changing environment, and comfort with highly matrixed organization structure Our benefits . Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. . This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job title: Data Analytics Manager Location: Hyderabad Qualification: Graduation/PG Experience: 2-4 Years Job description: Analysing the data various data analysis tools and preparing the reports. Understanding the complex data Wring the logical frame work of different projects Assisting the senior research team in ongoing research projects Willingness travel as per company need. Skill Set required: In depth knowledge of various tools like SQL, PYTHON, SPSS and R. Sound knowledge in statistics. Experience in preparing the reports based on data

| Job description: Track the various sectors performance and capture the key data Desk research of organizations to identify the future potential opportunities Documenting the findings in specified format Assisting the senior research team in ongoing research projects Conducting the field research and willingness to travel. Skill Set required: Sound communicational skills Basic report writing skills Knowledge of MS office

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team This position involves leading the delivery of proactive and strategic HR support to our leadership teams in Chennai, Mumbai, and Pune. The successful candidate will work closely with executive leaders to facilitate the growth and expansion of our business in India, acting as the primary point of contact for HR matters as we scale. About the Role Are you a Senior Manager, People Business Partner who is a natural problem-solver and relationship builder, passionate about people and their impact on business successIn this pivotal role, you will lead the talent strategy for your client groups. You will also lead, mentor, and develop direct and indirect reports , fostering their growth and ensuring high performance. Youll be a role model, holding yourself and others accountable for understanding and consistently practicing our values. This role requires a unique blend of strategic HR expertise, strong business acumen, and exceptional leadership, with the ability to influence stakeholders across the entire People & Purpose (P&P) ecosystem and within the broader business leadership. Are you a Senior Manager, People Business Partner who is a natural problem-solver and relationship builder, passionate about people and their impact on business successIn this pivotal role, you will lead the talent strategy for your client groups. You will also lead, mentor, and develop direct and indirect reports , fostering their growth and ensuring high performance. Youll be a role model, holding yourself and others accountable for understanding and consistently practicing our values. This role requires a unique blend of strategic HR expertise, strong business acumen, and exceptional leadership, with the ability to influence stakeholders across the entire People & Purpose (P&P) ecosystem and within the broader business leadership. Key responsibilities include: Strategic HR Planning: Gain a deep business understanding of our products/services, the business operating model, financials, how important decisions are made, and our competitive landscape. Translate this business knowledge into a talent strategy that enables organizational success for our India workforce overall. Advising and Coaching: Serve as a consultant to leadership on human resource related issues. Coach leaders to enhance their abilities, working towards a highly engaged workforce, encouraging cross-functional relationships, and building bench strength at all levels. Influence and provide strategic guidance to VPs and executive leadership on critical people matters, organizational design, and talent initiatives. Organizational Change: Lead organizational changes within the department providing strategic input on business direction, resource planning and internal communication. Talent Management: In partnership with our business aligned Talent Experience partners, lead talent management and leadership planning strategies and processes to develop world-class executive talent. Actively help your managers and direct reports by creating the condition where employees meet their career goals, set clear contribution goals that align to organization and career objectives, be recognized and compensated consistent with their contribution, cultivate productive connections, and assess and grow their capabilities Culture and Belonging: Align performance management and reward strategies to create a culture of high performance and innovation within and across the business groups. Execute and ensure that you and our managers actively practice the Workday People Manager Expectations. Employee Engagement: Be a business champion to drive and use employee engagement initiatives that elevate and sustain high levels of employee engagement. HR Partnership & Execution: Engage and collaborate with the global HR team, including the People Partner team, HR Operations and Functional Centers of Excellence teams. Provide leadership and guidance to implement core HR policies, programs and practices vital to drive strategic objectives. About You Basic Qualifications: 12+ years of progressive HR experience, including strategic people business partnering with a focus on talent strategy. 4+ years supporting one or more executives (at the VP or SVP level) 3+ years of direct people management experience . 4-year degree in business or a related field, or equivalent relevant number of years of work experience Other Qualifications: Experience working with business operations and related functions in a fast-growing software organization; understanding of compensation a plus Strong business acumen, understanding financial conditions, with an ability to link the HR and business strategy, and identify ways to improve business performance Ability to quickly build relationships and credibility with executives Ability to be flexible and forward-thinking within a high growth organization Proven ability to tailor his/her communication style to work well with diverse stakeholders; effective at influencing, facilitating, and problem solving Skilled at identifying and assessing organisational programs and change capabilities, building what s required, shaping, supporting and reinforcing culture Proven experience in the following areas: leadership coaching and development, talent/performance management, high potential identification and development, diversity and inclusion programs, workforce and succession planning and development of recognition/engagement programs Demonstrated ability to strategically influence and advise VPs and executive leadership, challenging status quo and driving impactful people strategies across the P&P ecosystem Seriously passionate about this work! Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process!

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. .