Information Technology Support Engineer Decathlon Sports India

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Your mission at Decathlon: Decathlon is accelerating its digital transformation with an ambitious mission of becoming the digital giant. This will allow customers to discover sports through many local experiences across the world. The goal is to create an open ecosystem to connect numerous actors and third-party services in a safe and efficient way. The Technology & Digital teams based in Bengaluru are united to build and grow Decathlon India's digital products & solutions with the aim of always offering the best value to 1.3 billion users in India. Profile: Requirements: - Good hands-on experience on SQL and NoSQL queries, especially MongoDB and NoSQL DB (Postgres). - Basic knowledge in Kubernetes and Jenkins (Dev-Ops skills). - Good problem-solving skills with experience in ticket resolving tools like Service-Now, HPSM, etc. - Better understanding and skills in the deployment process, monitoring, and debugging issues. - Good communication skills. - Basic knowledge about E-Commerce flow. - 2 - 3 years of IT relevant experience. Location: Whitefield, Bangalore Work Schedule: - 4 Days Work From Office - Fixed Term Contract,

Posted 2 weeks ago

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Cross Functional Lead - L2 Wipro

8.0 - 10.0 years

8 - 12 Lacs

Mumbai

Work from Office

As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: Business MSI Multi Sourcing Integration.

Posted 1 month ago

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