13 Hp Ucmdb Jobs

6-9Y hands on experience in OBM agent installation, configuration & Integration with OBM Knowledge of OBM upgrade, migration and hotfix installation Knowledge of monitoring implementation for OS, DB & other applications Knowledge of creating dashboards and views in OBM Knowledge of groovy scripts for event customization and processing Knowledge of of OpenText tools for custom/out of the box integrationsKnowledge on creating, scheduling and customizing reports in OBR Knowledge of SNMP traps and troubleshooting Knowledge of Applink CLIP adapter. Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions, and implement change. Develop and maintain runbooks, Standard operating procedures (SOPs) as and when required.Strong knowledge of ITIL frameworks Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText NNMi . Experience: 5-8 Years .

Your Impact: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations What the Role offers : Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of MicroFocus ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads & front ends small to medium technical projects as part of the or individually. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer. Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. What it needs to succeed: Any Bachelors degree 7+ years of technical experience on any of the Service Management tools preferably Micro Focus Service Manager (SM) or Micro Focus SMAX Must have a certification in ITIL V3 or V4 Good to be certified in SM, SMAX, AWS, Azure, Kubernetes Primary Skill set for SPE resource Must have the ability to conduct workshops for ITIL Process, SM Modules, SMAX Entities and prepare design documents Must have the ability to understand RFP and Prepare SM, SMAX and Its integration solution based on RFP Must have hands on experience in Deploying SM/SMAX on HA and DR architectures Must have hands on experience in full deployment of SM or SMAX and its components along with its integration (Minimum 3 Full Projects) or a candidate with any other enterprise service management application knowledge willing to work on SMAX will be considered based on the merit. Experience in REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration with Micro Focus & 3rd Party tools Familiarity in AWS, Azure, GCP, Openshift, Kubernetes, Docker, and Containers Must be an expert in integrations such as Connect IT, UCMDB, OMI, AM, LDAP, Email (Inbound and Outbound), Webservices integration Knowledge on Configuration Management and Asset Management Must have expert skills on JavaScript's, Python, SQL Queries, or any other programing language Must have the ability to Train Colleagues, Customer and New Joiners Good to have knowledge on BI tools like Power BI, Crystal reports Experience of building app(s) in SMAX platform for the customer would be given preference Knowledge on other MF Products is added advantage .

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Monitoring Tool SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.Must Have Skills: Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have Skills: MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Key Responsibilities a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment.b. NNM Integration with multiple MF Tools as well as 3rd party tools.c. NNM/NA discovery and DDP Installationd. Configuring LDAP, SMTP and SSL on NNM/NA.e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting.f. Troubleshooting of discovery failure and inetgation related issues.g. NPS Standard and customization reports and schudling.h. Experince on NNM/NPS/NA/iSPI migration. Technical Experience:a. Installation of Installation.b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard.c. Basic and Advanced Discovery Knowledge.d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting.e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional ExperienceGood understanding of ITIL framework Flexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelor degree or Engineering and 15 years of full time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills. Qualification 15 years full time education

Skills required: Should have a 3 - 6 years IT experience out of which a minimum of 1 year of relevant experience/knowledge in the following tool(s): o Development and support of Asset Discovery tool, in particular MicroFocus UCMDB (Universal CMDB) and UD (Universal Discovery) is a must * o Strong knowledge/experience on RestFul API or Python is essential o Experience on UCMDB TQL, Integrations, UD Agent based discovery o Understanding of various discovery modules in UCMDB including cloud discoveries. o Experience on at least one of these tools (Intellij, Git, NodeJS 10 or Maven) is desirable but not essential o Microsoft Windows server administration 2012R2 / 2014 o Microsoft SQL 2014 or above including SSRS / SSIS o Microsoft IIS / Tomcat Apache o Programming language, in particular T-SQL (SP, Functions, complex scripts) Python Batch, VB.net Shell script Should have worked on installation, troubleshooting and administration of UCMDB / UD product. Qualification in ITIL V3 Foundation is desirable but not essential Adaptable and quick learner an advantage Excellent communication and presentation skills Responsibilities: Responsible for production support for the infrastructure service owned by team. Deliver projects to support technical and business solution individually with minimum guidance. Manage and monitor application infrastructure and ensure application infrastructure operate at optimal level. Participate in and respond reliably to user request/query and support on-call. Understand & analyze business requirements and deliver technical solution. Responsible for day to day enhancement, development and operational support of service management application Infrastructure and tools. Provide technical inputs to streamline or automate process and identify risk appropriately. Person should have working knowledge on configuration, application installation, application upgrade, troubleshooting and administration of some of the above products Responsible for deployment of infrastructure for above SM tools and good hands on knowledge on server administration, IIS, Microsoft SQL, SQL Scripting, API and programing language. Responsible for day to day Infrastructure or application upgrade task to meet Evergreening requirements. Ability to write scripts to automate server or application management Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText uCMDB.Experience: 5-8 Years.

Role Purpose UCMDM 6+YRS Skills required: Should have a 3 - 6 years IT experience out of which a minimum of 1 year of relevant experience/knowledge in the following tool(s): o Development and support of Asset Discovery tool, in particular MicroFocus UCMDB (Universal CMDB) and UD (Universal Discovery) is a must * o Strong knowledge/experience on RestFul API or Python is essential o Experience on UCMDB TQL, Integrations, UD Agent based discovery o Understanding of various discovery modules in UCMDB including cloud discoveries. o Experience on at least one of these tools (Intellij, Git, NodeJS 10 or Maven) is desirable but not essential o Microsoft Windows server administration 2012R2 / 2014 o Microsoft SQL 2014 or above including SSRS / SSIS o Microsoft IIS / Tomcat Apache o Programming language, in particular T-SQL (SP, Functions, complex scripts) Python Batch, VB.net Shell script Should have worked on installation, troubleshooting and administration of UCMDB / UD product. Qualification in ITIL V3 Foundation is desirable but not essential Adaptable and quick learner an advantage Excellent communication and presentation skills Responsibilities: Responsible for production support for the infrastructure service owned by team. Deliver projects to support technical and business solution individually with minimum guidance. Manage and monitor application infrastructure and ensure application infrastructure operate at optimal level. Participate in and respond reliably to user request/query and support on-call. Understand & analyze business requirements and deliver technical solution. Responsible for day to day enhancement, development and operational support of service management application Infrastructure and tools. Provide technical inputs to streamline or automate process and identify risk appropriately. Person should have working knowledge on configuration, application installation, application upgrade, troubleshooting and administration of some of the above products Responsible for deployment of infrastructure for above SM tools and good hands on knowledge on server administration, IIS, Microsoft SQL, SQL Scripting, API and programing language. Responsible for day to day Infrastructure or application upgrade task to meet Evergreening requirements. Ability to write scripts to automate server or application management Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText uCMDB. Experience: 5-8 Years. >

Your Impact: Operations Bridge Technical Consultant will provide technology consulting in the field of Infra Structure Monitoring to external customers. Responsible for providing Implementation and Solution support to meet customers business needs and, consequently, for understanding customers businesses. Responsible for application administration and customization tasks for one or several highly complex customers in cloud and off cloud deployments. A Technical Consultant possessing technical expertise in implementing, tuning, and optimizing product solutions, adhering to Micro Focus (now Open text) best practices. WHAT THE ROLE OFFERS: Good programming skills Good trouble shooting skills. Excellent verbal and written English communication skills. Experience in working with other members at remote location (International) Time flexibility for meetings that may be conducted outside local business hours Experience in working with Product Support and R&D for product related issues. Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc. Ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team WHAT YOU NEED TO SUCCEED: Bachelor of Engineering or equivalent degree in computer science or related area of study At least 8-12 years Micro Focus OpsB products especially OBM Implementation experience Good Infrastructure Knowledge Has sufficient technical knowledge to assist with the completion of specific deliverables. Able to communicate concepts with team and Customer. Able to produce basic documentation to required standards. Conducting requirement gathering & technical audit Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently. Expert in Ops Bridge suite of products with in depth hands on experience of at least 2-3 products in Ops Bridge suite. OBM Classic and CDF deployment, Management pack & Connectors (Mandatory) experience OPTIC Installation and integration with OBM OBM Upgrade experience Configure High Availability, SSL SSO for Ops Bridge Suite of Products OBM Integration with UCMDB, NNMi and SMAX and ServiceNow OBM Integration with other 3rd party tools using custom connector development. Conduct product Knowledge Transfer session with the end customer. Unix (RHEL, SUSE, etc.) and windows OS knowledge and experience Strong Perl /Shell/Python/Groovy scripting skills Database knowledge - general SQL skills

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRole:Monitoring Tool SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.Must Have Skills: Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have Skills: MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Key Responsibilities a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment.b. NNM Integration with multiple MF Tools as well as 3rd party tools.c. NNM/NA discovery and DDP Installationd. Configuring LDAP, SMTP and SSL on NNM/NA.e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting.f. Troubleshooting of discovery failure and inetgation related issues.g. NPS Standard and customization reports and schudling.h. Experince on NNM/NPS/NA/iSPI migration. Technical Experience:a. Installation of Installation.b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard.c. Basic and Advanced Discovery Knowledge.d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting.e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional ExperienceGood understanding of ITIL framework Flexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelor degree or Engineering and 15 years of full time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Micro Focus Operations Manager i Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelor degree or Engineering and 15 years of full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Micro Focus Operations Manager i system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve troubleshooting client issues, providing technical support, and ensuring the smooth functioning of the Micro Focus Operations Manager i system or application. Roles & Responsibilities:a.Handling OBM/SL1 deployment (on-prem + cloud), migrations and operational support of multi tenant OBM/SL1 solution.b.In-depth knowledge of OBM Architecture and handling large - scale workloads on HA mode.c.High level OBM Administration - SBEC, TBEA, Event correlation, Runbooks, Event flood handling & OOTB Automation.d.Intergration of OBM with various MF applications - SiteScope, APM, uCMDB, OO, OpsCX, OpsAgent.e.Database profiling and querying database to analyse event patterns & RCA.f.RTSM Administration and handling RTSM related issues.g.Manual scripts for automation of processes using traditional scripting using Perl, Python.h.Deep understanding of Operations Agent workflow and profound troubleshooting of Ops Agent related issues.i.Intense OBM troubleshooting & analysis, RCA analysis. Professional & Technical Skills: a.Min 7 - 10 years of OBM / OMi/SL1 experience to handle L3 / L4 level of tasks.b.Installation, Upgradation, Migration of Operations Bridge Manager (OBM)/SL1.c.Extensive OBM operational support to quickly handle large cluster environment.d.Cloud Deployments & Migrations (AWS + Azure).e.Database support on Postgres, Oracle, MS SQL, RDS.f.Knowledgable on Cloud technologies - AWS & Azure.g.Posses knowledge and hands on multiple MF suite - APM,BPM,uCMDB,SiteScope,OpsCX.h.Scripting - Perl, Python, Shell, Groovy for any cutomization and automation.i.Worked on SL1 with SaaS/On-Prem Environment a. Good understanding of ITIL frameworkb.Flexible to work in 24x7 environmentc.Should have knowledge of SLAs OLAs and KPIsd.Well versed corporate ethics and compliancee.Team player who also works well independently self-motivatedf.Work on the service improvement programs. Additional Information:- The candidate should have a minimum of 5 years of experience in Micro Focus Operations Manager i.- This position is based at our Bengaluru office.- Bachelor degree or Engineering and 15 years of full time education. Qualification Bachelor degree or Engineering and 15 years of full time education

Req ID: 327560 We are currently seeking a Cloud Solution Delivery Advisor to join our team in Pune, Mahrshtra (IN-MH), India (IN). Please find JD below, for Senior Engineer position. please share good profiles of 7+yrs experience. Senior Engineer Digital Experience monitoring (RUM and Synthetics) - preferably New Relic but can be similar Basically, they want to have an assessment of several apps in Azure PaaS to improve the user experience Skills: RUM Expertise Deep understanding of browser behavior, frontend instrumentation, and user session tracking Experience with RUM tools: New Relic, Dynatrace, Datadog, Elastic RUM, or AppDynamics Proficiency in instrumenting SPAs (React, Angular, Vue) using RUM agents Ability to correlate frontend metrics with backend traces (Full-stack traceability) Synthetic Monitoring Setup and maintenance of Synthetic monitors: Uptime, availability, SLA tracking Scripted journeys for login flows, payment pages, etc.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Role:Monitoring Tool SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.Must Have Skills:Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have Skills:MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Requirements:Key Responsibilities :a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment.b. NNM Integration with multiple MF Tools as well as 3rd party tools.c. NNM/NA discovery and DDP Installationd. Configuring LDAP, SMTP and SSL on NNM/NA.e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting.f. Troubleshooting of discovery failure and inetgation related issues.g. NPS Standard and customization reports and schudling.h. Experince on NNM/NPS/NA/iSPI migration.Technical Experience:a. Installation of Installation.b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard.c. Basic and Advanced Discovery Knowledge.d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting.e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional Experience: Good understanding of ITIL framework Flexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelor degree or Engineering and 15 years of full time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Micro Focus Operations Manager i Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelor degree or Engineering and 15 years of full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Micro Focus Operations Manager i system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve troubleshooting client issues, providing technical support, and ensuring the smooth functioning of the Micro Focus Operations Manager i system or application. Roles & Responsibilities:a.Handling OBM/SL1 deployment (on-prem + cloud), migrations and operational support of multi tenant OBM/SL1 solution.b.In-depth knowledge of OBM Architecture and handling large - scale workloads on HA mode.c.High level OBM Administration - SBEC, TBEA, Event correlation, Runbooks, Event flood handling & OOTB Automation.d.Intergration of OBM with various MF applications - SiteScope, APM, uCMDB, OO, OpsCX, OpsAgent.e.Database profiling and querying database to analyse event patterns & RCA.f.RTSM Administration and handling RTSM related issues.g.Manual scripts for automation of processes using traditional scripting using Perl, Python.h.Deep understanding of Operations Agent workflow and profound troubleshooting of Ops Agent related issues.i.Intense OBM troubleshooting & analysis, RCA analysis. Professional & Technical Skills:a.Min 7 - 10 years of OBM / OMi/SL1 experience to handle L3 / L4 level of tasks.b.Installation, Upgradation, Migration of Operations Bridge Manager (OBM)/SL1.c.Extensive OBM operational support to quickly handle large cluster environment.d.Cloud Deployments & Migrations (AWS + Azure).e.Database support on Postgres, Oracle, MS SQL, RDS.f.Knowledgable on Cloud technologies - AWS & Azure.g.Posses knowledge and hands on multiple MF suite - APM,BPM,uCMDB,SiteScope,OpsCX.h.Scripting - Perl, Python, Shell, Groovy for any cutomization and automation.i.Worked on SL1 with SaaS/On-Prem Environment a. Good understanding of ITIL frameworkb.Flexible to work in 24x7 environmentc.Should have knowledge of SLAs OLAs and KPIsd.Well versed corporate ethics and compliancee.Team player who also works well independently self-motivatedf.Work on the service improvement programs. Additional Information: The candidate should have a minimum of 5 years of experience in Micro Focus Operations Manager i. This position is based at our Bengaluru office. Bachelor degree or Engineering and 15 years of full time education. Qualifications Bachelor degree or Engineering and 15 years of full time education

Assist team in Should on installation, troubleshooting and administration of UCMDB / UD product Required Candidate profile Development and support of Asset Discovery tool, in particular Micrococcus UCMDB (Universal CMDB) and UD knowledge of discovery modules in UCMDB, including cloud and UD Agent based

6-9Y hands on experience in OBM agent installation, configuration & Integration with OBM Knowledge of OBM upgrade, migration and hotfix installation Knowledge of monitoring implementation for OS, DB & other applications Knowledge of creating dashboards and views in OBM Knowledge of groovy scripts for event customization and processing Knowledge of of OpenText tools for custom/out of the box integrationsKnowledge on creating, scheduling and customizing reports in OBR Knowledge of SNMP traps and troubleshooting Knowledge of Applink CLIP adapter. Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions, and implement change. Develop and maintain runbooks, Standard operating procedures (SOPs) as and when required.Strong knowledge of ITIL frameworks Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: OpenText NNMi.Experience: 5-8 Years.