3130 Housekeeping Jobs - Page 47

Responsibilities: * Maintain office cleanliness & organization * Assist with pantry operations * Perform peon duties as needed * Clean desks, floors & common areas * Provide general helper activities

Responsibilities: * Maintain office cleanliness & organization * Assist with pantry duties as needed * Report maintenance issues promptly * Perform peon activities as assigned * Clean common areas daily

Role & responsibilities Ensuring the standard of housekeeping as laid down in our SOP, followed by Cinema Houskeeping team Responsible for keeping cost within Budget Responsible for ensuring proper indent of consumables is updated in SAP Responsible for Responsible for cost analysis, Planned v/s Actual Responsible for ensuring audit points are closed and ensure score above the benchmark score providing training on housekeeping every month to the unit Housekeeping team Responsible to maintain consistency of ensuring adherence to SOPs and providing the best service Planning and executing different mechanisms to control cost Responsible for finding new vendors, sourcing and procurement of best suited products after getting its approval Preparing and maintain various reports and responsible for scoring the best in mystery audits Preferred candidate profile Good Exposer in House Keeping Operation. Expertise in SAP/ any Departmental Software Knowledge in preparing Departmental Budget. Good Knowledge in Excel.

The Senior Admin Executive will lead and oversee all aspects of office operations and administrative services, ensuring the provision of a highly efficient, compliant, and supportive work environment. This pivotal role involves strategic planning, team leadership, comprehensive facilities management, and fostering seamless coordination across departments to enhance overall organizational productivity and employee experience. Bachelors degree in Business Administration, Facilities Management, Operations Management, or a related field. Masters degree or relevant professional certifications. 6-8 years of progressive experience in office administration, Event management or facilities management. In-depth knowledge of advanced office management procedures, facilities management best practices, procurement strategies, and relevant regulatory compliance. Advanced analytical and problem-solving skills, capable of addressing complex operational challenges and making informed decisions. Exceptional negotiation and vendor management abilities, with a track record of securing favorable terms and ensuring high service standards. Advanced proficiency in Microsoft Office Suite and experience with relevant administrative software, HRIS, or Facilities Management Systems (FMS). Good verbal and written communication skills, with the ability to influence and collaborate effectively with senior stakeholders. Key Responsibilities Lead, manage, and continuously optimize day-to-day office operations and administrative functions. Maintain organized records, reports, MIS and filing systems.Handle procurement of office supplies and vendor management. Ensure compliance with company policies and procedures/ Audits.Office upkeep, housekeeping, security, Transport, cafeteria, Tea- coffee vending machines. Oversee the continuous operation and optimization of all essential utilities and systems: electricity, air conditioning (AC), Reverse Osmosis (RO) water purification, fire safety systems, CCTV, and access control systems. Client & Event management. Preparing day to day reports/ maintain records.Manage petty cash and basic bookkeeping tasks. Lead and manage for the office upkeep, including high standards of housekeeping, robust security protocols, and efficient facilities maintenance. Liaise with IT, HR, Finance, Smartworks, Noida office for operational works.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient with B2 level certification Summary :Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Candidate should be German Language proficient with minimum of B2 level certification- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient and effective service desk support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document all support activities and solutions for future reference.- Collaborate with team members to enhance service desk processes.- Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills: - Candidate should be German Language proficient with minimum of B2 level certification- Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of IT service management principles.- Experience in handling service desk voice support.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with Service Desk Voice Support. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A Bachelor's Degree is required. German Language proficient with B2 level certification. Qualification Bachelor Degree German Language proficient with B2 level certification

1. Estate Manager / Property Manager ( Gandipet, Shamirpet, Narsapur forest etc) 10 years of experienced candidate Hyderabad , Jublihills 2. Hospitality Manager / Life Style Manager for Inhouse 6 Plus years of experienced candidate Required Candidate profile Contact HR - 9912162090 - (OR) What's App Me

Greetings from *BVG INDIA LIMITED!!!! Openings for below position in *Baner Pan Card Road Pune 1) Housekeeping Staff (Male/Female) - 05 *In Hand Salary*-14100 (Including Leave & Bonus) Working Hrs -09 hrs/26days. 2) Office Boy(Male)- 02 *In Hand Salary*- 18400 (Including Leave & Bonus) *Working Hrs*-09 hrs/26days. 3) Security Gard(Male) - 02 *In Hand Salary*-25700 (Including Leave & Bonus) *Working Hrs*-12hrs/30/31 Days. 4) Housekeeping Supervisor-02 *In Hand Salary-21300 (Including Leave & Bonus) *Working Hrs/Days*-09 hrs/26 Days Working.

Ensuring processing and delivery of documents orders to Customers within agreed TAT. Monitoring of the site team for TAT, while visiting to client and advice any new way of working to increase the profitability and motivate the team. Responsible for P&L against domestics local budget Performance review with all in charges & KPI achievement submission to Management. Maintain safety & housekeeping of warehouse and surrounding area; also motivating staff for an efficient and effective warehouse Responsible for Managing warehouse functions like; 5S, Safety, KAIZEN, Manpower productivity and efficiency of individual and team followed by timely review. Execution of standard operations procedures for pickup, deliveries, and customer service. Motivate employees to improve the TAT, targets, and optimum capability. To- co-ordinate with local authorities, police department, telephones, electricity, labour office etc. for smooth functioning of the company business. TIMELY DAILY / WEEKLY / MONTHLY REPORT SHARING AS PER SOP & FORMAT & FOLLOW UPS FROM THE RESPECTIVE TEAM TO GET THE WORK DONE. Follow ups for Billing, outstanding, maintaining all accounts related matters, client records and validity record tracker & daily attendance or other activities related to OMX as and when required. General knowledge of Quality, ISO and Audit. Implementing New Ideas for the better working. Well-equipped for handling Quality Management Systems in the warehouse operations related to loading/unloading, health & safety, damage handling, stock returns, Warehouse Compliance, Risk Management etc. Maintain Standard Operating System (SOP) Handling of monthly clients audits of RMC Warehouse Coordinate with team & clients team for vehicle placement for on time documents pick up & delivery In spare time visit to existing Customers, Search for New Clients for OMX info on Internet and making Database for Contact Person of potential Customers Monitoring and Making Database for Competitors & their activity, Customers details etc.

* To slit materials as per production plan and agreed specifications. Machine setting and changeover and machine operations. Regular quality control throughout the shift and to set job in proper sequence to reduce wastage. To maintain departmental & Machine Housekeeping. To maintain machine health. To maintain record keeping.

Only soft services or Housekeeping experience will be considered Roles and Responsibilities Manage soft services operations, including housekeeping, pest control, cafeteria management, gardening, and facilities administration. Oversee facility operations to ensure smooth day-to-day functioning of facilities. Develop and implement effective cleaning schedules and protocols for all areas under management. Coordinate with vendors to maintain high standards of service delivery. Ensure compliance with health, safety, and environmental regulations. Desired Candidate Profile 6-11 years of experience in facility management or related field. Strong knowledge of facility administration, facilities management, housekeeping management, soft services operations. Excellent communication skills for effective coordination with vendors and internal stakeholders. Ability to develop detailed plans for cleaning schedules and protocols. Can apply or connect at siddhant.kanojia@sodexo.com

Responsibilities: * Oversee housekeeping operations & staff * Ensure cleanliness & hygiene standards met * Manage soft services contracts & vendors * Maintain inventory levels & duty rosters * Coordinate pest control measures & maintenance Free meal Over time allowance House rent allowance Performance bonus

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors. .

Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. .

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver s License .

Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay. Their role takes ownership of the guest experience in the main areas of the hotel with a guest first mindset. They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. .

Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. .

Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Front Office Associate greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel s services. What will I be doing As the Front Office Associate, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc. , to guests. Ensure rooms and services are correctly accounted for within guests statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests needs. Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. Record guests complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests profile and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions, ensuring that all guests folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. Ensure that the Guest Service Manager is kept aware and up to date with operational issues. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. Ensure that the front desk stock is managed and not wasted, maintaining costs where able. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Adhere to the company s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Provide safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests folios to ensure accuracy of charges. Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. Attempt to communicate with guests in guests native language, if applicable. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. What will I be doing As the Security Associate, you will be responsible for performing the following tasks to the highest standards: Maintain the order and safety of the hotel. Offer necessary service to guests. Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. Take good care of communication facilities and skillfully operate all fire control equipment. Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well. Security Officer working at staff entrance should do as follows: Ensure that the external visitor registration form is filled correctly. Be hospitable to visitors and report any suspicions to the Management. Conduct random bag inspections of team members entering and leaving the building, ensuring that the Asset Removal Policy is adhered to. Prevent any flammable or explosive items, corrosives, drugs, hazardous tools, liquor or items labelled identically as the hotel s property from being brought into the hotel. Identically labelled items or items with the same brand as the hotel s property, to be detained and recorded with the name and employee number of the staff involved. Prevent hotel s property from being removed without an authorized and signed Gate-Pass permission form. Write-off the Gate-Pass permission form once lent-out articles are returned. Implement payment for damaged items and provide the invoice for the purchase or refund. Keep the deposited keys in good condition and fulfill the key-lent procedure. Maintain workplace cleanliness. Security Associate working at the hotel lobby should do as follows: Familiarize with all restaurants, locations and their operation times in order to direct guests to the most convenient route to their destinations. Take the initiative to usher guests into available elevators and assist with the selection of levels. (About 10 guests each time). Specially assist elderly, children and the disabled. Be alert of drunkards, the incapacitated and the people who accompany them. People who are excluded from pornography or other illegal activities should be monitored closely. When suspicious people enter the elevator, promptly inform CCTV and relevant departments to pay attention, preventing unauthorized visitors from entering the rooms. Discourage guests from bringing pets into the hotel area. Implement the relevant regulations of the local municipal Public Security Bureau and usher unauthorized visitors to the Front Desk to obtain the consent of the hotel s guest as well as to fill in the Visitor s Registration Form . Advice visitors to remain in guest rooms between 23:00 and 8:00. Make sure all commercial photography carried out in the hotel s premises have clearance from the hotel s Marketing & Communications department, otherwise, direct them to the relevant department. Inform the Duty Manager and Front Desk team members to register with the Housekeeping department if guests belongings are found. Dissuade guests from carrying hotel property to prevent the loss of goods in public areas. Pay special attention to those who come in with empty hands or bags and leave with bags. Pay attention to the corridor of the 2F Banquet ballrooms and remind guests not to leave their children to play along the banisters. Security Associate should do as follows in patrolling: Upon receiving the patrol route and schedule, patrol area, paying attention to personnel, hotel equipment, fire and safety facilities. Report all potential threats or discrepancies. Inspect the key parts of the machine room, distribution room, kitchen, windpipe / water pipe, storages, fire control corridor, escape indicator in the public area and firefighting equipment. Check and ensure that the backend office door is locked after team members have left. Office team members should check whether the door of the office is locked after work but if it is not locked, assist to lock it. If there is any abnormality in the office, the supervisor will report it. Inspect the locker room and team members restrooms, prohibiting noise, gambling, smoking, storage of inflammable, explosive goods and anything that releases strong odors. Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed. Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire emergency procedures. Carry out other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Assistant Manager Restaurant assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures. What will I be doing As the Assistant Manager Restaurant, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Create an environment where everyone in the department and focus on creating that special experience to deliver exceptional customer service. Actively seek verbal feedback from customers and team members at each service period. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. Have detailed knowledge of all departmental standards, explaining the standards to team members and managers, assessing team members performance against these standards. Ensure that training on departmental standards is regularly conducted in the outlets. Monitor standards through regular standards review checks. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc). Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. Understand the situation in other departments and its implication for your own department. Planning ahead and ensuring adequate resources are available. Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. Ensure that the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain event and function histories to assist with returning events. Establish good communication with the Kitchen team, providing and communicate clear direction to the team. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. Assist the Outlet Manager with the preparation of events brochures. Identify, communicate and act on potential sales leads. Create an environment where everyone sells . Following company s control procedures, controlling costs without compromising standards. Analyze and explain any financial variance against plan. Set-up and maintain the leave plans for the department. Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. Understand the quantity and quality of people needed to operate the department. Assist with carrying out selection interviews and making effective recruitment decisions. Ensure that new recruits have all relevant information before commencing employment. Assist with planning and ensuring departmental orientation is carried out. Ensure that the Orientation Training Manual for each outlet is kept up to date. Ensure that standards trainings and assessments are carried out. Ensure the health, safety and wellbeing of customers and all team members. Understand relevant OH&S legislations and their implications on the operation of the department, communicating to the team their responsibilities within OH&S. Ensure that safe and healthy working practices are implemented at all times. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Manage daily operations of soft services including cleaning, waste management, and pest control. Ensure compliance with safety and hygiene standards. Coordinate with vendors and contractors for maintenance and service delivery. Monitor service quality and address any issues or complaints promptly. Assist in budget management and cost control for soft services. Conduct regular inspections and audits to maintain high standards of service. Train and support staff to ensure efficient and effective service delivery.

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant Facility Manager - Soft Services to join our dynamic team and embark on a rewarding career journey Ensure a satisfactory level of understanding and compliance with existing and proposed legislation for HR and Sodexo policy at Client site. Coordinate with Branch Office and Head Office for need-based training at Client site. Recruit and select quality talent within stipulated time periods in both contractual and regular positions for assigned project. Interact with client on a regular basis and address issues in a timely manner. Ensure the timely payment of salaries to staff at client premises. Promote Diversity and Equal Employment Opportunity at site. Promote, implement and assist in the coordination of Sodexo existing and proposed reward and recognition programs and organise welfare programs for all Sodexo employees at the site. Ensure that the operations team at the site is provided with IR advice as and when required in consultation with Branch/Head Office. Oversee support the management of the staffing function at the site in line with Sodexo policy and ensure it operates to budget. Manage team effectively through motivation, development performance management.