3121 Housekeeping Jobs - Page 35

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Equal Opportunities Employment at IHCL .

: As a Client Service Specialist, you would be responsible for providing troubleshooting and support to our clients in resolving their issues related to products/services, features, general usage queries etc. WHAT WILL YOU DO: Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system. Use knowledge of web-based applications and networking to troubleshoot and resolve client issues. Perform tests to isolate source of issues. Escalate issues to the Technical team when necessary. Liaise with all related teams and departments to ensure customer satisfaction and deliver the Unifocus promise. Verify technical fixes from the Technical team. Use remote desktop sharing application to assist end users and resolve issues. Provide efficient and timely support to customers across geographies. Adhere to processes defined for case logging via Salesforce or other tools as mandated. Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends. Contribute positively to company standards of NPS - customer satisfaction tracking metrics. Act as ambassador of the Unifocus brand. WHAT ARE WE LOOKING FOR: Bachelor s degree in computer science or similar 6 months to 4 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel Excellent command over written and spoken English Strong Customer Management and Problem-Solving Skills. Engaging personality and passion for customer service. Are flexible with shift timings. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Hotel Management Degree/ Diploma and 1 year experience . fresher also Can apply

Job description Job Description Designation SPOC Single Point of Contact (Year Zero School Project) Team/Department Non-Academic preferably Admin Business & Location Gandhidham Reporting to Promoter/Principal Purpose 1. To facilitate and coordinate for activities that are contributing in timely set up of schools in year zero. 2. To coordinate with school core team and support processes for all activities pertaining to marketing, HR, admin, IT etc. 3. To plan for the initial orientation of the staff hired in year zero along with school team and processes. Dimensions Ideally a SPOC should be: A known and trusted individual who has worked with the Promoter in the past or his/her employee from their own or other businesses or schools Should possess effective communication, coordination and interpersonal skills Someone who can be groomed to take on bigger roles of responsibility and be absorbed in either an academic or non-academic role once school commences operations after year zero Someone who can be trusted to keep counsel and handle confidential information with integrity and diligence Activities for achieving Outcomes As an Administrator 1. Taking care of all coordination work between the promoter and School various team members assigned to the school 2. Keeping a tab on timelines as per activity calendar of various processes 3. Sharing concerns timely with the respective process heads so that they are addressed appropriately and promptly 4. Keeping decisions and discussions strictly confidential within the core team 5. Making arrangements and bookings for School Team Travel and accommodation 6. Sharing monthly MIS and conducting weekly review meetings with Promoter and Principal on the progress in areas pertaining to Operations, Finance, Marketing, IT, Admin and HR to the promoter and school team. Any delay in plans need to be brought for immediate action. 7. Ensuring effective coordination for Transport/cab, Housekeeping, Security, Maintenance and Events in year zero 8. To ensure that deviation from SOP and DOPs are brought timely to the notice of Promoter and Principal. 9. To ensure that expenditures are in line with the budget of the school Vendor Management & Procurement 1. Collect details and contact of vendors from School team as per the requirement of the school (for items, projects, services, etc) 2. Plan and coordinate for new vendor development in case school vendors are not able to provide services in the concerned areas 3. To plan and coordinate for timely implementation of vendor agreements 4. To ensure that payments of vendors are settled as per agreement clause 5. To monitor and ensure cordial relations are being maintained with the vendors 6. Ensure that timely feedback is given to the vendor on services, products delivered so that situation of conflict does not arise in future 7. To maintain and ensure that all communication/correspondence with vendors are documented and updates given to Promoter/Principal As a HR role 1. Planning and coordinating for recruitments (of all required employees in year zero) along with the Promoter and school team 2. Ensure that recruitments are done with consultants with whom the school has signed up an agreement. 3. Ensure that proper process for recruitments in followed pdf filing, demo sessions, personal interviews with the panel 4. Coordinate with Promoter, Principal and School team for interviews at various levels 5. Ensuring that offer letters are rolled out in time to the shortlisted candidates 6. To coordinate and ensure that an initial induction and orientation of Principal, Admin, PRO, IT, HR and accounts is done 7. Taking signatures of Principal/Promoter on HR policies finalized by school and School team 8. In case of an exit, timely full and final process to be followed 9. Maintaining the staff database and their personal documents As an Admissions Person 1. Coordinating with Promoter/principal and marketing team of School for collaterals, brochures, branding activities 2. Supervising the activities of PROs for timely ads, notices, circulars related to admissions are sent to all prospective parents. 3. Monitoring and Planning for various marketing activities to obtain visibility for the School. 4. Supervising the PRO so that proper MIS of queries, receivables and fee payments are done. Receipts are given to parents (till the time an accounts person joins). 5. Ensuring that proper Admission process is carried out and final meeting with either of the prospective parent is happening with the Promoter/Principal concerned As a Connect 1. Ensure ERP is implemented in the school as per decided timelines Creating a Positive school environment For coordination of various activities For approvals on marketing initiatives For planning of School team visits For recruitment of new staff For vendor confirmation and payments For monthly reviews and MIS For status on admissions For status updates on the activities planned in year zero Challenges/Complexity of Job 1. Alignment with the School ethos, philosophy and the way we function 2. Liaise between Principal, Promoter and School team 3. Manage visits/ travel plan of school members and School team Around 7 - 10 years of experience as coordinator or as an admin person preferably in a school environment

Job Title : Assistant Team Leader - AMC Production Reporting to : Head - AMC Production Work Location : Dombivli Entity : Evonik Catalysts India Pvt. Ltd. Purpose of the position : Responsible for assisting in overall production activities on shop floor of Activated Metal Catalysts plant. (AMC) Key Responsibilities : Co-ordinate with department head for production planning and forecast. Align with Sales team for day to day planning & dispatch. Co-ordination with QC for production batch sampling and making necessary changes in the operation if required or for enhancing the quality of catalyst as per customer requirement. Coordinate for preventive schedule / maintenance in case of breakdown. Manage shift manpower and manpower allocation as per requirement. Maintain all documentation and records as per guideline ( ISO ). Monitor housekeeping of the plant. To strictly follow safety standards. Ensure workforce complied with ESH rules & regulations. Ensure incidents are reported timely, investigated and actions are implemented. Encourage workforce to participate in ESH activities such as training, hazard identification, plant round etc. Timely review of hazard identification and risk assessment documents. Work instructions etc. Carry out routine plant inspections. Ensure workforce aware of onsite emergency preparedness plan. Adherence to Standard operating procedures. Prepare all documents related to dispatch of Finished goods Update All production related entries in iON TCS system on daily basis. Assist in preparation of Stock Statement at every month end. Maintain minimum stock of consumable on shop floor for smooth flow of production activities. Follow the checklist and check dispatch material with proper labelling. To target and manage minimum wastage with maximum production output. Skill development of existing manpower with continuous assistance and on the job training for better and quality output. Education, Certification and/or relevant experience required Degree in Chemical engineering with minimum 3 years of experience in operation of production activities at Chemical plant. Additional skills and abilities required for this position: Knowledge of PLC Scada / DCS is must. ERP knowledge. Technical Knowledge Good understanding of manufacturing process and technical expectation from the products. Your Application Your Talent Acquisition Manager: Sagar Khedekar Company is Evonik Catalysts Ind

Job Description Who we are: Do you want to join our Geo-data revolution? Fugro s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team. Job Purpose: The Health, Safety, Security and Environmental (HSSE) Manager is responsible for developing strategic HSSE programs that meet the company s vision and growth initiatives. The HSSE Manager is responsible to lead QHSSE functions and be responsible for further integrating the programs throughout the organization and into the overall culture. The HSSE Manager is the Companys Management Representative for Quality, Health, Safety, Security and Environment and has the obligation to report any operation which is considered to be in serious breach of the Company Policy and/or procedures to the Regional HSSE Director. Key Responsibilities: Operations: Develop and implement HSSE Strategies aligned with Corporate objectives, and operations. Ensure HSSE issues are managed across the organization, embedded into the organization culture and appropriately considered during all business decisions. Identify, assess and mitigate HSSE risk across the business by proactive risk assessment, engaging with Business line manager, & crew. Lead, administer, manage, develop and implement the Integrated Management System and associated records. Establish Team s KPI and objectives, monitor performance through regular checks, and reviews, provide support with improvement opportunities and development plans. Lead Crisis management plan, develop, test and monitor the process, provide improvement plans. Manage all aspects of HSSE document control concerning the review, revision, authorization and release. Ensure legal, regulatory and corporate requirements for the IMS are met and that the validity of the independent third party IMS certification to the ISO9001, ISO14001 and OHSAS 45001 standards is retained. Primary (first) point of contact on company s HSSE matters, IMS interpretations, and relevant issues. Report on the functioning and integrity of the Integrated Management System in the Management Meetings and ensure effective cascading of information throughout the organization to ensure an effective HSSE mindset and culture is maintained. Provide HSSE guidance for staff engaged on projects conducted onshore and offshore. Ensure achievement of the HSSE Improvement Plan. Lead investigations into incidents and near misses and ensure corrective actions identified are implemented and effective. Ensure regular inspections of working areas are carried out and set the example for other staff for adherence to the Management System. Personal: Ensure all employees and contractors are inducted into the Company HSSE Management System. Provide internal training to employees, supervisors and managers on HSSE related issues. Approve work reports of assigned staff and evaluate their performance. Administration: Maintain the filing of Management System documents in accordance with the relevant procedure. Plan and coordinate external certification audits of Company HSSE systems and ensure a regular program of internal HSSE audits is maintained and executed. Prepare required reports to management and analyse statistical HSSE performance. Provide HSSE guidance and support for staff preparing proposal and project documents and assist with other Ad Hoc requirements for documentation and questionnaires Specific Additional Duties: Ensure that business style is consistent throughout the Company. Assist Director in the improvement of the internal organization of the Company and distribution of news bulletins. Represent the Company in regard to IMCA membership. Required Experience & Skills: Minimum experience of 8-15 years. Minimum 5+ years of experience in people management. Ability to work well alongside peers, colleagues and partners to impact positively on business performance. Ability to persuade and negotiate. High levels of initiative and ability to work both independently, and to interact and contribute positively with others as part of a team. Takes ownership and initiative, acts with confidence and works under own direction. Ability to make prompt and clear decisions, which may involve tough choices or considered risk Broad knowledge of ISO9001, ISO14001 and OHSAS 18001 Quality and Safety Management Systems. Formal qualification in Safety discipline or adequate experience in Safety field e.g. NEBOSH (International) Diploma, or equivalent. Recognised Internal / Lead Auditor qualification. What we offer: Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion: At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behavior and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro s purpose together create a safe and livable world and to each other. HSE Responsibilities: Responsible for ensuring safety of self and others at site. Prevent damage of equipment and assets Responsible for following all safety signs/procedures/ safe working practices Responsible for using appropriate PPE s Responsible for participating in mock drills. Entitled to refuse any to undertake any activity considered unsafe. Responsible for filling up of hazard observation card, wherever hazard has been noticed at site. Responsible for safe housekeeping of his work place. To stop any operation that is deemed unsafe To be able to operate fire extinguisher in case of fire To report an incident as soon as possible to immediate supervisor and HSE manager To complete HSE trainings as instructed to do so. Disclaimer for recruitment agencies:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None .

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests personal checks and travelers checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests personal checks and travelers checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role & responsibilities :- Responsible for cleaning & maintenance of the entire building & also faade cleaning of the building (internal & external). To ensure all health & safety practices are being followed. Responsible for all complaints received from the clients & occupants. To manage the site operations F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas by checking the site on a daily basis Maintain the Executive register for good functioning Checking store as per schedule & make the indent for supplies, cleaning supplies & chemicals as per occupancy forecasted Taking training as per schedule & alternate if required Making the schedule for extra cleaning on floor & Public area make sure it has to be followed as per schedule Making the monthly duty roster for floor & public area employees Knowledge of handling all the housekeeping mechanical equipment Knowledge of making the reports & formats of Housekeeping Location - Pune NIBM Interested candidates share your cvs on debolina.mukherjee@lodhagroup.com

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate - Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Supervisor-Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate - Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Supervisor-Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

Sodexo Food Solutions India Pvt. Ltd. is looking for Supervisor-Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

To maintain hygiene and cleanliness for allotted areas Key Responsibilities Clean and maintain all areas assigned Collection and disposable of garbage Work area cleaning and sanitization Refilling of all consumables Use of appropriate cleaning equipment and chemicals Duties as scheduled for each work area Maintain high level of Safety and hygiene Respond and close all calls with regards to immediate assistance for cleaning Daily rounds of allocated area Well-groomed at all times Complying with all HSE requirements Ensuring the cleanliness and hygiene of allocated area Usage of appropriate cleaning agents and equipment Completing work allotted within the defined time and frequency Being well groomed Using appropriate PPE