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Customer Care - Voice Process 3G HR Services

0.0 - 4.0 years

2 - 9 Lacs

hyderabad, telangana, india

On-site

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI...

Posted 1 month ago

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