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Biesse India Pvt. Ltd. logo
Technical Assistance Specialist - Global Hotline (24/6) Biesse India Pvt. Ltd.

6.0 - 10.0 years

7 - 10 Lacs

bengaluru

Hybrid

Roles and Responsibilities Attend the calls of service engineers and customers on phone or through email, raise real time CASE in ERP based on the calls received, provide necessary support to resolve the problems and close the CASE within the agreed timeline. Generate reports on provided solutions and resolve the complaints on a timely basis. Understand thoroughly the problems reported by the customers and ensure proper documentation and procedures of the same. Visit customer place to attend complaints and provide appropriate solutions to achieve good customer satisfaction and suggest suitable spare parts to the customers ensuring proper working of the wood processing machines. Working in sh...

Posted 1 month ago

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