6 Hotel Systems Jobs

Key Responsibilities Guest Service Supervise Front Office operations including check-in, check-out, reservations, and guest inquiries. Act as the Manager on Duty during shifts, ensuring high levels of guest satisfaction. Handle guest complaints promptly and professionally, resolving issues or escalating when necessary. Maintain visibility in the lobby, offering assistance to guests at all times. Ensure guest requests (transport, wake-up calls, special arrangements) are handled efficiently. Operational Duties Monitor room allocations, reservations, and availability to maximize occupancy and revenue. Ensure smooth coordination with Housekeeping, Engineering, and F&B departments. Oversee cashie...

Key Responsibilities Guest Service Ensure all guests receive a warm welcome, smooth check-in/check-out, and efficient service. Handle VIP arrivals, long-stay guests, and special requests personally. Monitor guest feedback and take proactive measures to maintain high satisfaction scores. Manage and resolve guest complaints promptly and professionally. Promote IHG One Rewards loyalty program effectively. Operational Management Oversee Front Office operations including reception, reservations, cashiering, and guest services. Ensure compliance with IHG brand standards, SOPs, and service guidelines. Monitor room inventory, rate management, and overbooking control in coordination with Revenue/Rese...

Job Description PRIMARY RESPONSIBILITIES: Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams Sales: Provides input and direction on hotel sales goals, pricing and selling strategy and customer information. Human Resources: Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages market strategy budget to achieve or exceed budgeted revenue expectations. Administrative responsibilities Collaborates with Director of Finance to develop annual operating...

Job Description PRIMARY RESPONSIBILITIES: Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams Sales: Provides input and direction on hotel sales goals, pricing and selling strategy and customer information. Human Resources: Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Financial Management: Develops and manages market strategy budget to achieve or exceed budgeted revenue expectations. Administrative responsibilities Collaborates with Director of Finance to develop annual operating...

As a Butler at Andaz Bali, you will play a crucial role in creating unique and personalized experiences for our esteemed guests. Your primary objective will be to ensure maximum guest satisfaction by collaborating closely with various departments such as Front Office, Housekeeping, Food and Beverage, and other operational teams. Andaz Bali, designed to mirror a contemporary Balinese village, beckons guests to explore a blend of tradition and modernity. Nestled amidst a mature landscape, the beachfront resort exudes a cozy and verdant atmosphere, reminiscent of the charm of Sanur itself. Join us as an Andaz Bali associate and be part of our mission to offer guests immersive experiences of San...

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operation...