Company Description Hotel RDS Ramada is a hospitality company located near Jail Hata Chowk, Sarvodaya Nagar, Daltonganj, Jharkhand, India. Known for its commitment to providing exceptional guest experiences, the hotel offers comfortable accommodations and outstanding customer service. With a focus on excellence and professionalism, Hotel RDS Ramada is a preferred choice for travelers. The property's team is dedicated to creating memorable stays for its guests while maintaining high standards of service quality. Role Description This is a full-time, on-site role located in Kolkata for a Front Desk Attendant. The Front Desk Attendant will be responsible for welcoming guests, managing check-ins and check-outs, handling phone inquiries with etiquette, and providing excellent customer service. Additional responsibilities include managing the front desk area, assisting with clerical tasks, and ensuring smooth communication with other departments to enhance guests' experiences. Qualifications Strong Phone Etiquette and proven abilities in Receptionist Duties Proficiency in Clerical Skills and attention to detail Excellent Communication skills and ability to effectively interact with guests and staff Exceptional Customer Service abilities to foster a positive guest experience Ability to handle multiple tasks and maintain professionalism under pressure Flexibility to work shifts, including weekends and holidays Experience in the hospitality industry is a plus High school diploma or equivalent is required
Role Overview: As a Front Desk Attendant at Hotel RDS Ramada, located in Kolkata, your primary role will involve welcoming guests, managing check-ins and check-outs, handling phone inquiries with etiquette, and providing exceptional customer service. You will also be responsible for managing the front desk area, assisting with clerical tasks, and ensuring seamless communication with other departments to enhance guests" experiences. Key Responsibilities: - Welcome guests and provide them with a warm and friendly check-in experience - Manage check-ins and check-outs efficiently, ensuring guest satisfaction - Handle phone inquiries with professionalism and courtesy - Manage the front desk area, keeping it organized and presentable - Assist with clerical tasks to support the smooth operation of the front desk - Maintain effective communication with other departments to ensure a seamless guest experience Qualifications Required: - Strong phone etiquette and proven abilities in receptionist duties - Proficiency in clerical skills with keen attention to detail - Excellent communication skills to interact effectively with guests and staff - Exceptional customer service abilities to create a positive guest experience - Ability to multitask and maintain professionalism under pressure - Flexibility to work shifts, including weekends and holidays - Experience in the hospitality industry is a plus - High school diploma or equivalent is required,