Hotel Operations Executive – TripinDeal

Job Overview:

Duties and responsibilities-

Provide exceptional traveller care and customer service to clients.

Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients

Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA Handle calls & emails simultaneously to deliver a smooth customer experience.

Handle end-to-end booking processes, including room reservations, cancellations, and modifications.

Utilize booking systems and tools to streamline the operations process.

Ensure accuracy of reservation details and provide confirmation to clients in a timely manner.

Identify suitable hotels that align with the preferences and policies of clients.

Negotiate favourable rates, contract terms, and amenities for accounts.

Collaborate with hotels to secure room blocks and ensure availability during peak travel times.

Qualifications:

Graduate. Diploma / Degree in travel & tourism would be added advantage

2-3 years’ relevant experience in travel domain

Build excellent business relationships with customer groups, peers and seniors

Should be team player and manage show alone if required.

Knowledge of travel economics and travel technology/tools will be an added advantage.

Contact Details:-