Manage room reservations, provide excellent customer service, and ensure seamless communication with guests and internal stakeholders. Key Responsibilities: 1. Handle reservations via phone, email, and online platforms 2. Provide accurate information on room availability and rates 3. Process bookings, cancellations, and modifications 4. Collaborate with front office and other departments 5. Meet sales targets 6. Stay updated on hotel services and policies Requirements: 1. Diploma/degree in Hospitality or related field 2. Excellent communication and interpersonal skills 3. Ability to work under pressure 4. Proficiency in hotel management software 5. Strong customer service and problem-solving skills contact hr@hotelmadhuban.com Show more Show less
You will be responsible for managing room reservations, delivering exceptional customer service, and maintaining effective communication with guests and internal stakeholders. Your key responsibilities will include handling reservations through various channels such as phone, email, and online platforms. You will need to provide accurate details regarding room availability and rates, process bookings, cancellations, and modifications efficiently. Collaborating with the front office and other departments to ensure smooth operations, meeting sales targets, and staying informed about hotel services and policies will be crucial aspects of your role. To excel in this position, you are required to possess a Diploma/degree in Hospitality or a related field. Strong communication and interpersonal skills are essential, along with the ability to work effectively under pressure. Proficiency in hotel management software, coupled with excellent customer service and problem-solving abilities, will be beneficial for this role. If you meet the above requirements and are enthusiastic about this opportunity, please contact hr@hotelmadhuban.com to take the next step in your career.,