GIT Hotel Operations Supervisor Rayna Group

2.0 - 4.0 years

3 - 5 Lacs

pune

Work from Office

Key Responsibilities: Handle hotel bookings for group trips (leisure groups, MICE events, and regular series bookings). Work with hotels and accommodation partners to get good rates, room blocks, and handle any special group needs. Make sure hotel bookings are confirmed on time and keep our system updated. Coordinate rooming lists, check-in details, and guest requirements with suppliers. Keep an eye on cancellation deadlines and hotel policies to avoid extra charges. Manage changes or cancellations based on client or hotel instructions. Help prepare final travel documents like hotel vouchers, room lists, and welcome letters. Support the sales and contracting teams by checking hotel availability and rates when needed. Stay in regular contact with hotels, clients, and our internal team for smooth operations. Solve any issues that may come up during the group's stay and ensure a good guest experience. Keep records of bookings, confirmations, and client feedback. Provide support in case of emergencies during a groups stay. Requirements: Bachelors degree in Hospitality, Tourism, or a similar field. 2 to 4 years of experience in hotel operations, preferably with a DMC or Hotel operations. Good understanding of hotels in the UAE, especially in Dubai. Strong communication, coordination, and negotiation skills. Comfortable using MS Office and booking systems. Able to handle multiple tasks and work well under pressure. Good at solving problems and making quick decisions. Fluent in English (speaking and writing); other languages are a plus. Willing to work outside regular hours if needed. Preferred Skills: Experience using DMC back-end software or CRM systems. Familiarity with MICE and leisure group bookings. Detail-oriented and focused on providing great service to clients.

Posted 22 hours ago

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