JOB RESPONSIBILITIES Profile Experience Build a good knowledge of the products & technologies; in which DC/Hosting industry is operating and ensure timely intelligence to provide best of the service to customers. Should have leadership skills, team player and ready to manage team in complex situations and environment. Should have worked in Datacenter environment and understand the complexity. Managing multiple customers for new project implementation, management of services and support. Technical Abilities: Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Collaborates with network architects on network optimization. Secures network system by establishing and enforcing policies and defining and monitoring access. Accomplishes information systems and organization mission by completing related results as needed. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Install and manage various network equipments i.e. Cisco, HP, Dell, Aruba, Juniper etc. Having Firewall knowledge of Fortinet, SOPHOS, Palo Alto, SonicWALL, PfSense, Juniper will be preferred. Hands-on knowledge of network & security topologies and clear understanding the live environment and troubleshooting. Should be able to understand the hybrid (On prime & Cloud) network & security environment and manage it. Should be able to create and manage BGP, IP Sec or SSL VPN, VLAN, Netting, Petting etc. Select and implement security tools, policies, and procedures in conjunction with the companys security team Liaise with vendors and other IT personnel for problem resolution Role & Manageability: Maintain a pro-active and creative approach to support situations and customers Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time Promote the companys image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs Reporting Focus on providing, managing the technical support. Provide technical reporting, feedback, new solutions to the management. JOB REQUIREMENTS Academic Education: Bachelor degree / Technical degree Experience: Minimum 2+ years and above experience in technical / support. Experience in datacenter environment and its knowledge will be preferred. Clear technical role & achievements track record Skills: Skills in presenting & managing team and ready to work 24X7 if needed. Good communication and presentation skills Team player who is flexible and excels in an entrepreneurial environment Ability to work under pressure Dynamic, rigorous & self-directed personality Exhibits self-confidence, energy and enthusiasm Fluent in English would be a plus Others: Preferably Male Residing in and around Noida only.
