Associate Architect, Customer Support Icertis

3.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

The job requires you to understand how the product works and how customers use it. You will need to interact with customers both on-site and off-site to troubleshoot issues and provide workarounds using your software development skills. As the primary Technical Support Engineer for multiple large accounts, you should manage customer requirements effectively and fulfill enhancement requests based on customer use-cases. You will be responsible for guiding Senior Software Engineers and Lead Software Engineers for quicker issue resolutions and achieving productivity goals for the tech team. Providing technical expertise, guidance, mentorship, and leading in hiring processes will be part of your responsibilities. Additionally, you will train team members on new technologies and processes. Your duties will include providing hot fixes, patches, and upgrade deployment support in production and staging environments. Leading on RED accounts for technical issues/defects, offering innovative ideas to improve ticket resolution quality, and driving efficient ways for issue resolutions across customers are also key tasks. You should contribute to productivity and ticket resolution quality improvement initiatives and suggest or implement platform functionalities to enhance ticket turnaround time. To qualify for this role, you should have 12-15 years of overall experience in developing enterprise web applications, Technical Support on Microsoft platforms, or in a Sustaining engineering role. A minimum of 3-4 years of experience in a Support or Sustaining engineering role is essential. Troubleshooting skills on the Microsoft platform, expertise in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript are required. Knowledge of Windows Azure, Cloud Computing, and relevant certifications are advantageous. Understanding of customer support processes and tools, good written and verbal communication skills, and the ability to work independently on assigned issues are also necessary. A Science or Engineering graduate would be preferred for this position. Join us at Icertis, a company that leads in contract lifecycle management with its cutting-edge technology and innovation. Our Contract Intelligence platform transforms contracts into strategic assets, enabling organizations to structure and connect critical contract information effectively. Trusted by the world's most iconic brands and disruptive innovators, Icertis manages over 10 million contracts worth more than $1 trillion across 93 countries and 40+ languages. At Icertis, we are committed to our FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. These values guide our interactions with employees, customers, partners, and stakeholders as we strive to be the leading contract intelligence platform globally. Our focus on how we achieve our goals is as significant as the goals themselves.,

Posted 1 week ago

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Firewall Engineer For Data Center SST Infotech India

2.0 - 4.0 years

4 - 5 Lacs

Noida

Work from Office

JOB RESPONSIBILITIES Profile Experience Build a good knowledge of the products & technologies; in which DC/Hosting industry is operating and ensure timely intelligence to provide best of the service to customers. Should have leadership skills, team player and ready to manage team in complex situations and environment. Should have worked in Datacenter environment and understand the complexity. Managing multiple customers for new project implementation, management of services and support. Technical Abilities: Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Collaborates with network architects on network optimization. Secures network system by establishing and enforcing policies and defining and monitoring access. Accomplishes information systems and organization mission by completing related results as needed. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Install and manage various network equipments i.e. Cisco, HP, Dell, Aruba, Juniper etc. Having Firewall knowledge of Fortinet, SOPHOS, Palo Alto, SonicWALL, PfSense, Juniper will be preferred. Hands-on knowledge of network & security topologies and clear understanding the live environment and troubleshooting. Should be able to understand the hybrid (On prime & Cloud) network & security environment and manage it. Should be able to create and manage BGP, IP Sec or SSL VPN, VLAN, Netting, Petting etc. Select and implement security tools, policies, and procedures in conjunction with the companys security team Liaise with vendors and other IT personnel for problem resolution Role & Manageability: Maintain a pro-active and creative approach to support situations and customers Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time Promote the companys image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs Reporting Focus on providing, managing the technical support. Provide technical reporting, feedback, new solutions to the management. JOB REQUIREMENTS Academic Education: Bachelor degree / Technical degree Experience: Minimum 2+ years and above experience in technical / support. Experience in datacenter environment and its knowledge will be preferred. Clear technical role & achievements track record Skills: Skills in presenting & managing team and ready to work 24X7 if needed. Good communication and presentation skills Team player who is flexible and excels in an entrepreneurial environment Ability to work under pressure Dynamic, rigorous & self-directed personality Exhibits self-confidence, energy and enthusiasm Fluent in English would be a plus Others: Preferably Male Residing in and around Noida only.

Posted 2 months ago

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