1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Tier 2 Voice Engineer/Network Technician, you will be responsible for participating in a rotating 24*7*365 shift to provide operational coverage. Your main duties will include trouble ticket incident management, proactive network monitoring, handling customer escalations, liaising with other NOC Engineers and Network Operations Centers, and maintaining operational standards in line with customer SLAs. Key Responsibilities: - Provide proactive fault resolution support for Voice/VoIP cases - Use network tools to monitor core network and customer services - Initiate incident management process proactively - Perform diagnostics on all Voice network and customer faults - Gener...

Posted 2 days ago

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