10.0 - 14.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Process Improvement and Transformation Lead, your primary responsibility will be to lead process improvement and transformation projects, as well as lean six sigma projects. You will drive the realization of target FTE and non-FTE benefits for accounts in scope. Your expertise in handling large sets of data and conducting data analysis will be crucial in reviewing and assessing current processes, systems, technology, and designing future state process flows. Additionally, you will be responsible for implementing Robotic Process Automation and artificial learning programs, platform enhancements, and measuring business impact post-implementation. Building systems to leverage synergies from different business units and cross-functional teams to deliver commitments will also be a key aspect of your role. Operating with a problem identification and resolution mindset is essential, as well as collaborating with senior leadership and operations leaders to design continuous improvement programs that exceed client expectations for the account. Your strong project management expertise, coupled with knowledge of retail, consumer goods, and hospitality businesses, will enable you to successfully optimize processes and address challenges in these industries. Finally, your ability to communicate effectively across cultures and with global customers/stakeholders will be vital in representing the organization in appropriate forums. Key Responsibilities: - Lead process improvement and transformation projects - Drive realization of target FTE and non-FTE benefit for accounts in scope - Expertise in handling large sets of data and conducting data analysis - Review and assess current processes, systems, technology, and design future state process flows - Implement Robotic Process Automation and artificial learning programs, platform enhancements, and measure business impact post-implementation - Build systems to leverage synergies from different business units/cross-functional teams to deliver commitments - Operate with a problem identification and resolution mindset - Work with senior leadership and operations leaders in designing continuous improvement programs to exceed client expectations for the account - Strong project management expertise, handling multiple high-impact business projects - Knowledge of retail, consumer goods, hospitality businesses, processes, challenges, and successful optimization track record - Communicate effectively across cultures and with global customers/stakeholders; represent the organization in appropriate forums Qualifications Required: - Must have 10+ years of relevant experience in Process Improvement/Transformation role, preferably in Contact centers - Must be certified Black Belt/Green Belt from a reputed organization with excellent command in Lean/Six Sigma methodology - Must have expertise and end-to-end experience in implementing RPA automation/Analytics/AI/Process improvement and contact center telephony - Must have excellent logical/analytical skills - Ability to independently develop solutions for complex business functionalities - Must be adept in MS Office - Excellent communication skills (Note: The JD does not contain any additional details about the company.),

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