Hospital billing trainer ( IPD, OPD )

About Tech Mahindra Foundation (TMF):

TMF is the corporate social responsibility arm of Tech Mahindra Limited, a Mahindra Group Company. Since 2006, the Foundation has been working tirelessly in the areas of education, employability, and disability with a keen focus on corporate volunteering.

To know more about our SMART Academies, please visit: https://www.smart-academy.in/careers/

To know more about the organization, please visit: www.techmahindrafoundation.org

At TMF, we believe our team members are the heartbeat of our organization. We foster a vibrant and inclusive workplace where every individual is cherished, respected, and empowered to thrive.

We're on the lookout for an exceptional individual/s to join our team. If you enjoy teaching students and help them gain insights, then we currently have a position open in our Academics team.

Please find below the detailed Roles and Responsibilities:

Roles and Responsibilities:

· Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.

· Planning for students’ Practical experience, ward assignments and trainings in consultation with

the HOD Academics.

· Planning of curriculum with the cooperation and collaboration of the HOD Academics.

· Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.

· Preferred Team handling exposure of patient care coordinators.

· Inbuilt empathy towards the patient and patient relatives.

· Knowledge of Hospital Billing components for IPD and OPD.

· Experience of handling TPA coordination and TPA queries for cashless facility.

· Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.

· Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.

· Proficient in training to provide outstanding services and ensure customer satisfaction.

· To educate students on how to address customer concerns and complaints promptly and professionally.

· To respond to customer needs and requests in a timely manner.

· Competent in teaching telephone etiquettes and resolve queries.

· To train to resolve billing concerns of customers and handle card and cash transactions.

· Knowledge of healthcare operations and quality parameters.

· Excellent communication, IT Skills and people skills.

Desired Skill Sets:

● Excellent professional knowledge.

● Excellent written and verbal communication skills.

● Good computer skills.

Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

Experience: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.

Location: Navi Mumbai (Kharghar)

Request you to please share your updated CV at [email protected]

Job Type: Full-time

Schedule:

• Day shift

Work Location: In person