Role Responsibilities Maximize department sales and productivity metrics in line with shop targets Drive sell thru at product level for household without compromising on the budgeted margins. Optimize floor space based on merchandise availability, storylines and product sell-off. Ensure and monitor all stock is displayed according to Visual Merchandising guidelines. Provide customer satisfaction by delivering exceptional customer service and carry out regular training to ensure clear understanding of the departments, products make, features, selling skills and after-sales service. Understand and maintain a detailed knowledge of the product and department merchandise and coach and develop sales associates Collate and provide information about the customers (likes, dislikes and opinions) to the buying and designing team Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store Mentor team members to ensure greater customer service orientation.
Department Management and Store Standards * Maximize department sales and productivity metrics in line with shop targets * Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff * Ensure and monitor all stock is displayed according to Visual Merchandising guidelines * Daily floor walk with the Concept Manager * Ensure and monitor all products are price tagged and barcoded before display * Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized * Ensure and monitor awareness and vigilance at all times of security in the store of company assets, customer property and company goods without any negligence * Ensure the highest standards of housekeeping and health standards are maintained in store at all times * Ensure departmental dcor is correct and there is consistency in displays, branding and departmental layouts * Optimize floor space based on merchandise availability, storylines and product sell-off * Inspect merchandise for quality control and report any defects * Ensure on-time clearance of all soiled and damaged merchandise * Ensure on-time completion of random pricing checks on products * Monitor and implement sales promotion and event in the stores * Place requisition of non trading items Store Merchandise / Merchandising * Understand and maintain a detailed knowledge of the product and department merchandise and coach and develop sales associates * Ensure and monitor promotions, sell-offs and ageing stocks * Review and report non-selling items, slow and fast moving lines, non movers, damaged and ageing items * Collate and provide information about the customers (likes, dislikes and opinions) to the buying and designing team * Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store * Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements * Execute price revisions suggested by corporate * Product display as per plan-o-gram Thanks Sarath 8056658490