Homecare Integrator

Job Description

Roles and responsibilities: Contact centre related: 1. Communicates with customers in a courteous, professional, co-operative manner. 2. Handling calls and responsible for patients registration. 3. Assists patients with correct information on the services and educate them on the service provided by AHC. 4. Routinely demonstrates superior customer service skills. 5. Accurately enters/updates patient information in the homecare application. 6. Recognizes and responds appropriately to violent/abusive situations. 7. Coordination with various service Delivery department stake holders as and when required. KPIs 8. Will be monitored on metrics such as efficiency, ACHT, Hit Ratio, Conversions, NPS & CSAT. MIS and reporting 9. Preparation dash board as specified by the reporting manager from time to time. 10. Any other work assigned by the manager time to time. Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Health insurance Paid sick time Schedule: Rotational shift Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Hindi (Required) Telugu (Required) Work Location: In person