Hiring For French B2 Certified || Chargeback Analyst

We're Hiring | Chargeback Analyst | Gurugram

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Chargeback Analyst

Job Summary

French B2 Certified professionals

If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess strong French language proficiency, we'd like to hear from you.

Chargeback Analyst JD:

Key Responsibilities

• Analyze and process fraud and dispute cases within defined SLAs.
• Manage the complete chargeback lifecycle in accordance with card association rules and regulations.
• Investigate potentially fraudulent transactions and recommend appropriate actions.
• Handle customer disputes and recovery processes.
• Review merchant responses and support recovery efforts.
• Perform transaction validation and fraud trend analysis.
• Prepare reports and maintain compliance with internal policies and PCI standards.
• Coordinate with internal stakeholders and support new team members through knowledge sharing.
• Deliver exceptional customer service while resolving complex cases.

Requirements:

B2 Level (Mandatory)

French Communication Skills

Good English Communication Skills

Strong analytical and problem-solving abilities

Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services

Proficiency in MS Excel, Word & PowerPoint

Ability to work in rotational shifts

Work Details:

* Work from Office

* Rotational Evening Shifts

* Rotational Week Offs

* Full-Time Position

Interested candidates can share their updated resume with us.

Palak- 7303391661

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